R
Ralph
I recently purchased a refurbished Dell Inspiron AMD Laptop. It has Vista
Home installed as an operating system. Everything appears to be working find
except for the power supply (from now on ps). When I plug the ps (shipped
with the computer) in I get a message stating "power supply not recognized".
I tested the tip of the ps plug and I am getting voltage there at approx.
19.6 volts. Evidently the ps is working and the laptop is acknowledging that
something has been inserted into it but it does not know what. My question is
- does Vista have some type of software protection and I need to click on
something to get it to recognize the ps?
Any suggestions or help would be appreciated. Please don't tell me to
contact Dell as I have invested approx. 5 hours with them and have basically
got nowhere. The last person I talked to had such a heavy accent that I am
not sure what he talked about besides asking all the same questions I had
answered to two other tech help and still do not know if my laptop is
registered with Dell.
Thank you in advance
Home installed as an operating system. Everything appears to be working find
except for the power supply (from now on ps). When I plug the ps (shipped
with the computer) in I get a message stating "power supply not recognized".
I tested the tip of the ps plug and I am getting voltage there at approx.
19.6 volts. Evidently the ps is working and the laptop is acknowledging that
something has been inserted into it but it does not know what. My question is
- does Vista have some type of software protection and I need to click on
something to get it to recognize the ps?
Any suggestions or help would be appreciated. Please don't tell me to
contact Dell as I have invested approx. 5 hours with them and have basically
got nowhere. The last person I talked to had such a heavy accent that I am
not sure what he talked about besides asking all the same questions I had
answered to two other tech help and still do not know if my laptop is
registered with Dell.
Thank you in advance