Kodak Home Center Software problems

[Alan Cameron]

I am having a problem which I think is attributed to Kodak's inability to
cater for standard Windows XP font options.
If you like me have a problem reading the standard windows fonts you can
increase them from the standard 96dpi to the optional 120dpi. This works
fine on all the other software I have installed on my system but causes a
failure in the case of Kodak Home Center Software.

Firstly the dialog boxes which open when you start Home Center are not
sizable and result in scroll bars being the only means to read all the
options and be able to select the buttons to activate some of the functions.
It gets worse if you select to Print pictures. After the display of pictures
and selecting one you click Next and then choose the Edit button this
results in an unhandled exception and causes all sorts of other problems.

In talking to the support staff to cure this problem I was requested to
remove the software and reinstall the latest version.
I was warned that I would have to use the CLEAR utility. On running this
utility it states click the Arrow key.
There was no arrow key, that is until I remembered the font problem. The
Clear utility has its own problems to run it successfully and incidentally
to install the software it is recommended that you not only stop all other
tasks but also disable all the NON Microsoft services.

Is it too much to ask the Kodak software engineers to be aware of the
standard options and make their software compatible for those with
disabilities?

 

[Arthur Entlich]

Since I don't have access to the software and printer in question, I
will take your experiences and description as face value.

As such, I find your concerns very reasonable and it seems Kodak has
some work on their hands. This is 2008, and there is no excuse for now
standardized enhanced viewing options for people with visual impairments
should bring the software on its knees or to make it nearly
impossible to navigate.

And Kodak, being a company that was known to be sensitive to disability
issues should be embarrassed to have neglected to properly code their
drivers and menus to work with these standard Windows tools/options.

If I were you, I would find out who at Kodak is responsible for
disability issues within their company, and email or otherwise contact
them, and indicate to them that their company has neglected to supply
proper support for vision impaired clients with this product.

I think if Kodak is to make a splash in the home desktop printer
marketplace, they have to make sure they are inclusive with the product
and software.

I would take this forward, and try to help others who may have similar
or other challenges and have purchased the Kodak printers, which
otherwise are pretty good products with very competitive pricing on
consumables.

Art



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