G
Guest
I have a Dell Inspiron laptop with Windows XP Professional SP2 loaded. About
3 weeks ago, the keyboard became unresponsive. The laptop boots up fine, but
when presented with the Ctrl+Alt+Delete to Login screen, none of the keys
work on the keyboard, not even the numlock or caps lock. They keyboard does
work in the Bios setup and when I hit F8 to try and boot into safe mode. I
do not know what steps to take because I can't get logged in to see what
services are running, or if something got installed (spyware, virus, etc). I
do run Norton Antivirus Corporate Edition as well as Pest Patrol and Spybot.
Any suggestions would be greatly appreciated. I am currently in the
recovery console and the keyboard works fine. I don't know if I need to
replace the keyboard driver or something.
3 weeks ago, the keyboard became unresponsive. The laptop boots up fine, but
when presented with the Ctrl+Alt+Delete to Login screen, none of the keys
work on the keyboard, not even the numlock or caps lock. They keyboard does
work in the Bios setup and when I hit F8 to try and boot into safe mode. I
do not know what steps to take because I can't get logged in to see what
services are running, or if something got installed (spyware, virus, etc). I
do run Norton Antivirus Corporate Edition as well as Pest Patrol and Spybot.
Any suggestions would be greatly appreciated. I am currently in the
recovery console and the keyboard works fine. I don't know if I need to
replace the keyboard driver or something.