Keyboard and mouse not recognized-can't enter password

[Janice F. Jorgensen]

My cordless mouse and keyboard are not working...I think I need a new
receiver....which I don't have.... So I took them off and put on a corded
mouse and keyboard... But the computer is not identifying them. Hence I
cannot enter the password to get the computer to let me in.

Suggestions?

Thanks

 

[Matthew Mucker [MSFT]]

Were the old keyboard/mouse USB or PS/2? How about the new ones?

Replace a USB keyboard with a USB keyboard, or a PS/2 keyboard with a PS/2
keyboard.

-Matt

 

[Janice F. Jorgensen]

The old cordless keyboard/mouse... Receiver plugged into a usb adaptor for a
ps2 (the little round thing that is color coordinated.). The corded
pieces I plugged in are also... PS2... The little round things. And still
nothing

 

[Matthew Mucker [MSFT]]

Hmm. That's odd.

I'd suspect that the i8042prt driver is not started properly. Can you access
the registry of this machine from another machine on your network? Or is
this a standalone machine?

-Matt

 

[Janice F. Jorgensen]

It is a stand a lone.

Hmm. That's odd.

I'd suspect that the i8042prt driver is not started properly. Can you access
the registry of this machine from another machine on your network? Or is
this a standalone machine?

-Matt