Keeps Asking for Gmail Username and Password

[Lori]

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

 

[Abbadon]

This problem occured on my system and following the advice given by Gary, my
email was restored.

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

You do realize that recreating a corrupted account is only a temporary stopgap?

--
Gary VanderMolen, MS-MVP

This problem occured on my system and following the advice given by Gary, my
email was restored.

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[WMBRIDGETT]

I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)

I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[wmbridgett]

Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)

I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Guest]

Did you leave the username blank, as the error message suggests? I don't
think I've seen any email servers that accept blank usernames, and few
of them even accept usernames with spaces in them.

See if this helps:

<http://help.rr.com/AA/rrwho.aspx?ReturnUrl=/HMSLogic/email_help_topic.aspx?topic=E+mail&topic=E+mail>

Yes I am a former Adelphia customer. I use the CA Security system that
they
provide. I can get into the webmail thru roadrunner just fine. I've
checked
and double ck'd everything and can't find the problem.

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)

I am having the same problem with my Windows Mail - getting error
message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response:
'-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible
antivirus.
Which antivirus are you running? Be sure to turn off its email
scanning.

Try this. Delete that mail account. Restart Windows Mail, then
recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my
username and
password. I know it is correct and when I enter it, it asks for it
again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server
Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)

Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)

I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[wmbridgett]

yes - it is the same as I have in the account properties also

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)

Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

It depends on which tab of the account properties. The General tab
requires the complete email address, while the Servers tab requires
just the username portion.

The only other suggestion I have is to delete that account, restart
Windows Mail, then recreate the account. Sometimes accounts get
corrupted for no apparent reason.

--
Gary VanderMolen, MS-MVP (Mail)

yes - it is the same as I have in the account properties also

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)

Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

:

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[wmbridgett]

I deleted the Windows Mail again and this time it worked - sure wish I knew
what is going on. But for now I'm ok. Thanks for your help

It depends on which tab of the account properties. The General tab
requires the complete email address, while the Servers tab requires
just the username portion.

The only other suggestion I have is to delete that account, restart
Windows Mail, then recreate the account. Sometimes accounts get
corrupted for no apparent reason.

--
Gary VanderMolen, MS-MVP (Mail)

yes - it is the same as I have in the account properties also

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)


Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

:

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[wmbridgett]

I deleted the Windows Mail account again and it worked this time - wish I
knew what is going on, buy anyways thanks fpr your help!!!

It depends on which tab of the account properties. The General tab
requires the complete email address, while the Servers tab requires
just the username portion.

The only other suggestion I have is to delete that account, restart
Windows Mail, then recreate the account. Sometimes accounts get
corrupted for no apparent reason.

--
Gary VanderMolen, MS-MVP (Mail)

yes - it is the same as I have in the account properties also

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)


Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

:

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

You're welcome. Thanks for your feedback.

--
Gary VanderMolen, MS-MVP (Mail)

I deleted the Windows Mail account again and it worked this time - wish I
knew what is going on, buy anyways thanks fpr your help!!!

It depends on which tab of the account properties. The General tab
requires the complete email address, while the Servers tab requires
just the username portion.

The only other suggestion I have is to delete that account, restart
Windows Mail, then recreate the account. Sometimes accounts get
corrupted for no apparent reason.

--
Gary VanderMolen, MS-MVP (Mail)

yes - it is the same as I have in the account properties also

:

When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)


Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

:

Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

:

Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[SKP]

My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Here is the solution for this problem

close all mail clients you're using to read Gmail messages. (If you
use one at work and one at home, please disable both.)
From the computer on which your logins are failing, visit
http://www.google.com/accounts/DisplayUnlockCaptcha
Enter your Gmail username and password, and the letters in the
distorted picture.
Once you have successfully logged in, restart your mail client and try
to download your mail.