KB943460 / Software Distribution Service 3.0 System Restore Proble

[Slow Rambler]

Hi

Running Xp SP3

KB943460 was installed routinely by Windows Update.

KB943460 has installed a program called Software Distribution Service 3.0 on
my computer.

Since then everytime I use Windows Update a restore point is created tagged
Software Distribution Sevice 3.0

The 'problem' ?

All my restore points will now not launch yes all of them !!

I have tried everything to rid myself of KB943460 but cannot see or unistall
it.

Please please what is the fix ?

Anyone else had a similar experience ?

Just what is Software Distribution Service 3.0 ?

Keith

 

[PA Bear [MS MVP]]

One (1) post about this problem will be sufficient, thanks.

Are you certain that you're running WinXP SP3? (SP3 includes KB943460).

How have you determined that KB943460 is causing the System Restore problem?

All my restore points will now not launch yes all of them !!

What happens when your try to use System Restore? Post any error messages
in their entirety.

Have you recently attempted a Repair Install of Windows? If so, what
problems where you having that you thought a Repair Install would resolve?

Since then everytime I use Windows Update a restore point is created
tagged
Software Distribution Sevice 3.0

Such a named Restore Point is created every time a Windows Update is
installed.

 

[Slow Rambler]

Hi PA Bear

Thanks for your note.

I agree one post is sufficient.

I am pretty desperate and wanted to use a variety of headings (3) to ensure
those with expertise looked and my plea

To answer your questions

1) Yes I am certain I am using Xp SP3

2) I 'googled' Software Distribution Service 3.0 before I realised it was a
Microsoft program

Up came a long list of fellow sufferers with the same 'problem'

Have a go yourself and you will see what i mean.

3) If I use any of my restore points the process launches then up comes the
standard.

'Windows cannot complete a restore no changes have been made to your
computer.please try another restore point'

I have tried all I have (2% allocated) none complete.

Incidently KB 943460 does not appear on my 'Control Panel
'install/uninstall' list

It seems to launch itself everytime I use Windows 'Update'

I will settle for the official Microsoft instructions of how to rid myself
of the update (KB943460)

I reckon Microsoft must be aware of the problem.

Any further thoughts

I hope so

Keith




rote:

 

[PA Bear [MS MVP]]

Repost/please answer: Have you recently attempted a Repair Install of
Windows? If so, what problems where you having that you thought a Repair
Install would resolve?

If WinXP SP3 were installed properly, Windows Update should not have offered
KB943460, and if WinXP SP3 is installed, you cannot uninstall KB943460.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

'Windows cannot complete a restore no changes have been made to your
computer.please try another restore point'

Start here: http://bertk.mvps.org/html/srfail.html

2) I 'googled' Software Distribution Service 3.0 before I realised it was
a
Microsoft program...

A lot of people aren't aware of that fact that installing just about
anything via Windows Update/Automatic Updates creates a Restore Point by
that name.

 

[Slow Rambler]

Hi PA Bear

First I must thank you for your efforts and patience.

Now to answer your questions.

No I have never needed or attempted any Xp repair.

Xp runs just fine on my system and for that reason I have resisted an
upgragde to Vista.

I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

It is interesting that originally I used Norton Security and there is a
known issue with Norton causing 'problems' with System Restore points.

Norton publish a fix but when I had the chance I switched to MacAfee which
has run for more than 2 years without any problem vis a vie System Restore.

I have windows firewall switched off

Your point on being offered KB943460 is interesting.

My windows update is set 'automatic' and i cannot remember being offered
KB943460 specifically I just install all the updates.

It is on;y recently i have seen the term 'Software Distribution Service 3.0'
used.

Previously it was just 'System Restore Point' which were restore points
randomly created from time to time.

That feature has stopped working and I realised 'Software Distribution
Service 3.0 was appearing whenever Windows update had operated.

I can still create a restore point manually but none work.

I do not understand why i cannot just rid myself of KB943460 and hope you
will be able to explain that.

Over to you

Once again....thank you !!

 

[PA Bear [MS MVP]]

I am currently running MacAfee Security with all features

(Virus/Firewall/Parental Security etc)

Are you referring to McAfee Security Center, a freebie from your ISP?

Has nother McAfee application ever been installed (e.g., a free trial
preinstalled when you bought the computer)?

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
(If in doubt, use the "Norton 2007 product" link.)

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Do
not TOUCH your keyboard until the run completes, then reboot.

 

[Slow Rambler]

Thanks for all the effort PA Bear

My Macafee is a full program supplied by my ISP (British Telecom)

I am confident I had stripped all traces of Norton from my machine before I
installed MacAfee.

My system and MacAfee are running quite normally (other than the unwelcome
mystery of SDS 3.0)

I am glad to have the link for the Norton removal tool which I will store.

I think we can ignore the possibility of a protection software glitch
causing the problem.

To summarise

Once Windows Update runs it sets up system restore point under the heading
Software Distribution Service 3.0

Any restore point with that tag ( Software Distribution Service) launches
but does not complete the task

Worse it seems to infect all previous restore point with the identical
problem.

I tested that

If I manually set up a restore point (later in the day than SDS ) that
restore point works just fine.

I am further pointing the finger at KB943460

My machine no longer generates the default system restore points randomly
set up from time to time with the tag 'system restore point' that tag has
been replaced by SDS 3.0

So PA Bear just what is Software Distribution Service 3.0 ?

Why cannot I see KB943460 ?

What is the Microsoft rationale ?

Is there a removal tool ?

I know I am being a bore PA Bear

If the worse comes to the worse I can switch off System Restore

You will know it is a wonderful but fragile tool.

That must be a better option I reckon than switching off Windows Update.

I hope all this has not made you cross

I am gambling you will understand my sense of frustration

There must be an answer (I hope)

 

[PA Bear [MS MVP]]

I would not rely on that McAfee freebie from your ISP to secure any computer
and here's why: There is a very good chance that you are seeing the effects
of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

 

[Slow Rambler]

Hi PA Bear

Before I say anything else it is important I say to you ...Thank You !!

I have learned from this experience.

I can cope with all you have so generously supplied but will have to work
through everything slowly.

I am never ashamed to admit I do not know or to ask questions.

I am going to rely on your goodwill just once more thaen shut down this
thread.

I am hating myself for wasting your time.

The reason for my final question (s) is I am not convinced I have any
infection.

My machine is functioning just fine and I do not access sites where I might
get myself into trouble.

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

So here goes

What do you think is 'Software Distribution 3.0' ?

Why are Microsoft so coy about admitting anything about the program ?

(I can trace nothing on Microsoft.com)

Why does KB943460 hide itself on machines running Xp SP3 ?

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

I hope you will feel inclined to reply PA Bear.

No hard feelings if the answer is ...no!!

I am grateful to you for sharing your expertise

--
Keith

I would not rely on that McAfee freebie from your ISP to secure any computer
and here's why: There is a very good chance that you are seeing the effects
of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Thanks for all the effort PA Bear

My Macafee is a full program supplied by my ISP (British Telecom)

I am confident I had stripped all traces of Norton from my machine before
I
installed MacAfee.

My system and MacAfee are running quite normally (other than the unwelcome
mystery of SDS 3.0)

I am glad to have the link for the Norton removal tool which I will store.

I think we can ignore the possibility of a protection software glitch
causing the problem.

To summarise

Once Windows Update runs it sets up system restore point under the heading
Software Distribution Service 3.0

Any restore point with that tag ( Software Distribution Service) launches
but does not complete the task

Worse it seems to infect all previous restore point with the identical
problem.

I tested that

If I manually set up a restore point (later in the day than SDS ) that
restore point works just fine.

I am further pointing the finger at KB943460

My machine no longer generates the default system restore points randomly
set up from time to time with the tag 'system restore point' that tag has
been replaced by SDS 3.0

So PA Bear just what is Software Distribution Service 3.0 ?

Why cannot I see KB943460 ?

What is the Microsoft rationale ?

Is there a removal tool ?

I know I am being a bore PA Bear

If the worse comes to the worse I can switch off System Restore

You will know it is a wonderful but fragile tool.

That must be a better option I reckon than switching off Windows Update.

I hope all this has not made you cross

I am gambling you will understand my sense of frustration

There must be an answer (I hope)

 

[PA Bear [MS MVP]]

Thread history:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/f9dc70246fe7a91b

The reason for my final question (s) is I am not convinced I have any
infection.

I'm not either but it's certainly a distinct possibility, especially since
you're relying on McAfee Security Center. (If you browse threads in Malware
Removal forums, you'll find that the vast majority of posters are running
McAfee Security Center or AVG Free. That should tell you something.)

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

1. KB943460 is not causing your System Restore problems.

2. If you're running WinXP SP3, the files included in SP3 supersede those in
KB943460 (i.e., SP3 includes newer versions of the two files KB943460
installs; i.e., shell32.dll & xpsp3res.dll), so it doesn't make sense that
KB943460 was offered by Windows Update if everything was OK...and I suspect
it isn't.

What do you think is 'Software Distribution 3.0' ?

I know what it is: Every time you install a Windows Update, a Restore Point
named 'Software Distribution 3.0' is created.

Why are Microsoft so coy about admitting anything about the program?

No one here, including myself, works for or represents Microsoft.

Have you asked Microsoft about it? =>
http://support.microsoft.com/gp/wusupport

Why does KB943460 hide itself on machines running Xp SP3 ?

Because SP3 supersedes KB943460; see above. If (a) you installed KB943460
and then (b) installed SP3, you wouldn't be able to uninstall KB943460
without first uninstalling SP3.

NB: To be able to view installed updates in Add/Remove Programs, the "Show
Updates" box must be checked.

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

(Now who's being coy?) See above. I have no idea what you're talking
about.

SUMMARY: If you'd installed SP3 and then Windows Update offered the machine
KB943460, something's VERY wrong with your computer! The most likely cause
of this behavior is a hijackware infection.

Best of luck.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hi PA Bear

Before I say anything else it is important I say to you ...Thank You !!

I have learned from this experience.

I can cope with all you have so generously supplied but will have to work
through everything slowly.

I am never ashamed to admit I do not know or to ask questions.

I am going to rely on your goodwill just once more thaen shut down this
thread.

I am hating myself for wasting your time.

The reason for my final question (s) is I am not convinced I have any
infection.

My machine is functioning just fine and I do not access sites where I
might
get myself into trouble.

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

So here goes

What do you think is 'Software Distribution 3.0' ?

Why are Microsoft so coy about admitting anything about the program ?

(I can trace nothing on Microsoft.com)

Why does KB943460 hide itself on machines running Xp SP3 ?

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

I hope you will feel inclined to reply PA Bear.

No hard feelings if the answer is ...no!!

I am grateful to you for sharing your expertise

I would not rely on that McAfee freebie from your ISP to secure any
computer and here's why: There is a very good chance that you are seeing
the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Thanks for all the effort PA Bear

My Macafee is a full program supplied by my ISP (British Telecom)

I am confident I had stripped all traces of Norton from my machine
before
I
installed MacAfee.

My system and MacAfee are running quite normally (other than the
unwelcome
mystery of SDS 3.0)

I am glad to have the link for the Norton removal tool which I will
store.

I think we can ignore the possibility of a protection software glitch
causing the problem.

To summarise

Once Windows Update runs it sets up system restore point under the
heading
Software Distribution Service 3.0

Any restore point with that tag ( Software Distribution Service)
launches
but does not complete the task

Worse it seems to infect all previous restore point with the identical
problem.

I tested that

If I manually set up a restore point (later in the day than SDS ) that
restore point works just fine.

I am further pointing the finger at KB943460

My machine no longer generates the default system restore points
randomly
set up from time to time with the tag 'system restore point' that tag
has
been replaced by SDS 3.0

So PA Bear just what is Software Distribution Service 3.0 ?

Why cannot I see KB943460 ?

What is the Microsoft rationale ?

Is there a removal tool ?

I know I am being a bore PA Bear

If the worse comes to the worse I can switch off System Restore

You will know it is a wonderful but fragile tool.

That must be a better option I reckon than switching off Windows Update.

I hope all this has not made you cross

I am gambling you will understand my sense of frustration

There must be an answer (I hope)


I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

Are you referring to McAfee Security Center, a freebie from your ISP?

Has nother McAfee application ever been installed (e.g., a free trial
preinstalled when you bought the computer)?

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
(If in doubt, use the "Norton 2007 product" link.)

2. Close all open applications (i.e., anything with an icon on the
taskbar).

3. Double-click on the file you saved in #1 above to run the utility.
Do
not TOUCH your keyboard until the run completes, then reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Slow Rambler wrote:
Hi PA Bear

First I must thank you for your efforts and patience.

Now to answer your questions.

No I have never needed or attempted any Xp repair.

Xp runs just fine on my system and for that reason I have resisted an
upgragde to Vista.

I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

It is interesting that originally I used Norton Security and there is
a
known issue with Norton causing 'problems' with System Restore points.

Norton publish a fix but when I had the chance I switched to MacAfee
which
has run for more than 2 years without any problem vis a vie System
Restore.

I have windows firewall switched off

Your point on being offered KB943460 is interesting.

My windows update is set 'automatic' and i cannot remember being
offered
KB943460 specifically I just install all the updates.

It is on;y recently i have seen the term 'Software Distribution
Service
3.0'
used.

Previously it was just 'System Restore Point' which were restore
points
randomly created from time to time.

That feature has stopped working and I realised 'Software Distribution
Service 3.0 was appearing whenever Windows update had operated.

I can still create a restore point manually but none work.

I do not understand why i cannot just rid myself of KB943460 and hope
you
will be able to explain that.

Over to you

Once again....thank you !!

Repost/please answer: Have you recently attempted a Repair Install of
Windows? If so, what problems where you having that you thought a
Repair
Install would resolve?

If WinXP SP3 were installed properly, Windows Update should not have
offered KB943460, and if WinXP SP3 is installed, you cannot uninstall
KB943460.

What anti-virus application or security suite is installed and is
your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

Has a(nother) Norton or McAfee application ever been installed on
this
machine (e.g., a free-trial version that came preinstalled when you
bought
it)?

'Windows cannot complete a restore no changes have been made to your
computer.please try another restore point'

Start here: http://bertk.mvps.org/html/srfail.html

2) I 'googled' Software Distribution Service 3.0 before I realised
it
was
a
Microsoft program...

A lot of people aren't aware of that fact that installing just about
anything via Windows Update/Automatic Updates creates a Restore Point
by
that name.
--
~PA Bear


Slow Rambler wrote:
Hi PA Bear

Thanks for your note.

I agree one post is sufficient.

I am pretty desperate and wanted to use a variety of headings (3) to
ensure
those with expertise looked and my plea

To answer your questions

1) Yes I am certain I am using Xp SP3

2) I 'googled' Software Distribution Service 3.0 before I realised
it
was
a
Microsoft program

Up came a long list of fellow sufferers with the same 'problem'

Have a go yourself and you will see what i mean.

3) If I use any of my restore points the process launches then up
comes
the
standard.

'Windows cannot complete a restore no changes have been made to your
computer.please try another restore point'

I have tried all I have (2% allocated) none complete.

Incidently KB 943460 does not appear on my 'Control Panel
'install/uninstall' list

It seems to launch itself everytime I use Windows 'Update'

I will settle for the official Microsoft instructions of how to rid
myself
of the update (KB943460)

I reckon Microsoft must be aware of the problem.

Any further thoughts

PA Bear wrote:
Are you certain that you're running WinXP SP3? (SP3 includes
KB943460).

How have you determined that KB943460 is causing the System Restore
problem?

All my restore points will now not launch yes all of them !!

What happens when your try to use System Restore? Post any error
messages
in their entirety.

Have you recently attempted a Repair Install of Windows? If so,
what
problems where you having that you thought a Repair Install would
resolve?

Since then everytime I use Windows Update a restore point is
created
tagged
Software Distribution Sevice 3.0

Such a named Restore Point is created every time a Windows Update
is
installed.

 

[Slow Rambler]

Thanks PA Bear

Sorry if I seemed coy its simply I had it my head you were a Microsoft
moderator of the forum.

I thought that when you rapped my knuckles for multiple postings to the
forum (I will not do that again)

There is a lot of 'chatter' over the internet concerning
'SoftwareDistribution Service 3.0' and I have been told more than once
Micrcrosoft themselves publish a 'two page' instruction to uninstall.

As I now know you are not with Microsoft I have raised the issue direct with
Microsoft.

A Microsoft 'support technician' is currently looking remotely at my
computer and I am promised an answer.

I am still very uncomfortable....just what is 'Software Distribution
Service' ?

I suppose it might simply be a rebrand of Windows Update.

You are rid of me but I will always be grateful for your efforts.

I am closing the thread.

All the very best to you and yours
--
Keith

Thread history:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/f9dc70246fe7a91b

The reason for my final question (s) is I am not convinced I have any
infection.

I'm not either but it's certainly a distinct possibility, especially since
you're relying on McAfee Security Center. (If you browse threads in Malware
Removal forums, you'll find that the vast majority of posters are running
McAfee Security Center or AVG Free. That should tell you something.)

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

1. KB943460 is not causing your System Restore problems.

2. If you're running WinXP SP3, the files included in SP3 supersede those in
KB943460 (i.e., SP3 includes newer versions of the two files KB943460
installs; i.e., shell32.dll & xpsp3res.dll), so it doesn't make sense that
KB943460 was offered by Windows Update if everything was OK...and I suspect
it isn't.

What do you think is 'Software Distribution 3.0' ?

I know what it is: Every time you install a Windows Update, a Restore Point
named 'Software Distribution 3.0' is created.

Why are Microsoft so coy about admitting anything about the program?

No one here, including myself, works for or represents Microsoft.

Have you asked Microsoft about it? =>
http://support.microsoft.com/gp/wusupport

Why does KB943460 hide itself on machines running Xp SP3 ?

Because SP3 supersedes KB943460; see above. If (a) you installed KB943460
and then (b) installed SP3, you wouldn't be able to uninstall KB943460
without first uninstalling SP3.

NB: To be able to view installed updates in Add/Remove Programs, the "Show
Updates" box must be checked.

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

(Now who's being coy?) See above. I have no idea what you're talking
about.

SUMMARY: If you'd installed SP3 and then Windows Update offered the machine
KB943460, something's VERY wrong with your computer! The most likely cause
of this behavior is a hijackware infection.

Best of luck.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hi PA Bear

Before I say anything else it is important I say to you ...Thank You !!

I have learned from this experience.

I can cope with all you have so generously supplied but will have to work
through everything slowly.

I am never ashamed to admit I do not know or to ask questions.

I am going to rely on your goodwill just once more thaen shut down this
thread.

I am hating myself for wasting your time.

The reason for my final question (s) is I am not convinced I have any
infection.

My machine is functioning just fine and I do not access sites where I
might
get myself into trouble.

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

So here goes

What do you think is 'Software Distribution 3.0' ?

Why are Microsoft so coy about admitting anything about the program ?

(I can trace nothing on Microsoft.com)

Why does KB943460 hide itself on machines running Xp SP3 ?

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

I hope you will feel inclined to reply PA Bear.

No hard feelings if the answer is ...no!!

I am grateful to you for sharing your expertise

I would not rely on that McAfee freebie from your ISP to secure any
computer and here's why: There is a very good chance that you are seeing
the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002



Slow Rambler wrote:
Thanks for all the effort PA Bear

My Macafee is a full program supplied by my ISP (British Telecom)

I am confident I had stripped all traces of Norton from my machine
before
I
installed MacAfee.

My system and MacAfee are running quite normally (other than the
unwelcome
mystery of SDS 3.0)

I am glad to have the link for the Norton removal tool which I will
store.

I think we can ignore the possibility of a protection software glitch
causing the problem.

To summarise

Once Windows Update runs it sets up system restore point under the
heading
Software Distribution Service 3.0

Any restore point with that tag ( Software Distribution Service)
launches
but does not complete the task

Worse it seems to infect all previous restore point with the identical
problem.

I tested that

If I manually set up a restore point (later in the day than SDS ) that
restore point works just fine.

I am further pointing the finger at KB943460

My machine no longer generates the default system restore points
randomly
set up from time to time with the tag 'system restore point' that tag
has
been replaced by SDS 3.0

So PA Bear just what is Software Distribution Service 3.0 ?

Why cannot I see KB943460 ?

What is the Microsoft rationale ?

Is there a removal tool ?

I know I am being a bore PA Bear

If the worse comes to the worse I can switch off System Restore

You will know it is a wonderful but fragile tool.

That must be a better option I reckon than switching off Windows Update.

I hope all this has not made you cross

I am gambling you will understand my sense of frustration

There must be an answer (I hope)


I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

Are you referring to McAfee Security Center, a freebie from your ISP?

Has nother McAfee application ever been installed (e.g., a free trial
preinstalled when you bought the computer)?

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
(If in doubt, use the "Norton 2007 product" link.)

2. Close all open applications (i.e., anything with an icon on the
taskbar).

3. Double-click on the file you saved in #1 above to run the utility.
Do
not TOUCH your keyboard until the run completes, then reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Slow Rambler wrote:
Hi PA Bear

First I must thank you for your efforts and patience.

Now to answer your questions.

No I have never needed or attempted any Xp repair.

Xp runs just fine on my system and for that reason I have resisted an
upgragde to Vista.

I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

It is interesting that originally I used Norton Security and there is
a
known issue with Norton causing 'problems' with System Restore points.

Norton publish a fix but when I had the chance I switched to MacAfee
which
has run for more than 2 years without any problem vis a vie System
Restore.

I have windows firewall switched off

Your point on being offered KB943460 is interesting.

My windows update is set 'automatic' and i cannot remember being
offered
KB943460 specifically I just install all the updates.

It is on;y recently i have seen the term 'Software Distribution
Service

 

[PA Bear [MS MVP]]

There is a lot of 'chatter' over the internet concerning

'SoftwareDistribution Service 3.0' and I have been told more than once
Micrcrosoft themselves publish a 'two page' instruction to uninstall.
Nonsense.

...just what is 'Software Distribution Service' ?

It's a service used by Windows Update or Automatic Updates to install
updates on your PC.

When updates are downloaded by Windows Update or Automatic Updates, the
installers for the updates are downloaded to
C:\WINDOWS\SoftwareDistribution\Download <=this folder, which Software
Distribution Service then uses to install them.

If you chose to download an update (e.g., KB943460) from MS Download Center
(http://microsoft.com/downloads) or the Microsoft Update Catalog
(http://catalog.update.microsoft.com) and install it manually, the related
entry in System Restore would read "Security Update for Windows XP SP2
(KB943460)".
--
~PA Bear

Thanks PA Bear

Sorry if I seemed coy its simply I had it my head you were a Microsoft
moderator of the forum.

I thought that when you rapped my knuckles for multiple postings to the
forum (I will not do that again)

There is a lot of 'chatter' over the internet concerning
'SoftwareDistribution Service 3.0' and I have been told more than once
Micrcrosoft themselves publish a 'two page' instruction to uninstall.

As I now know you are not with Microsoft I have raised the issue direct
with
Microsoft.

A Microsoft 'support technician' is currently looking remotely at my
computer and I am promised an answer.

I am still very uncomfortable....just what is 'Software Distribution
Service' ?

I suppose it might simply be a rebrand of Windows Update.

You are rid of me but I will always be grateful for your efforts.

I am closing the thread.

All the very best to you and yours

Thread history:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/f9dc70246fe7a91b

The reason for my final question (s) is I am not convinced I have any
infection.

I'm not either but it's certainly a distinct possibility, especially
since
you're relying on McAfee Security Center. (If you browse threads in
Malware Removal forums, you'll find that the vast majority of posters are
running McAfee Security Center or AVG Free. That should tell you
something.)

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

1. KB943460 is not causing your System Restore problems.

2. If you're running WinXP SP3, the files included in SP3 supersede those
in KB943460 (i.e., SP3 includes newer versions of the two files KB943460
installs; i.e., shell32.dll & xpsp3res.dll), so it doesn't make sense
that
KB943460 was offered by Windows Update if everything was OK...and I
suspect
it isn't.

What do you think is 'Software Distribution 3.0' ?

I know what it is: Every time you install a Windows Update, a Restore
Point
named 'Software Distribution 3.0' is created.

Why are Microsoft so coy about admitting anything about the program?

No one here, including myself, works for or represents Microsoft.

Have you asked Microsoft about it? =>
http://support.microsoft.com/gp/wusupport

Why does KB943460 hide itself on machines running Xp SP3 ?

Because SP3 supersedes KB943460; see above. If (a) you installed
KB943460
and then (b) installed SP3, you wouldn't be able to uninstall KB943460
without first uninstalling SP3.

NB: To be able to view installed updates in Add/Remove Programs, the
"Show
Updates" box must be checked.

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

(Now who's being coy?) See above. I have no idea what you're talking
about.

SUMMARY: If you'd installed SP3 and then Windows Update offered the
machine
KB943460, something's VERY wrong with your computer! The most likely
cause
of this behavior is a hijackware infection.

Best of luck.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hi PA Bear

Before I say anything else it is important I say to you ...Thank You !!

I have learned from this experience.

I can cope with all you have so generously supplied but will have to
work
through everything slowly.

I am never ashamed to admit I do not know or to ask questions.

I am going to rely on your goodwill just once more thaen shut down this
thread.

I am hating myself for wasting your time.

The reason for my final question (s) is I am not convinced I have any
infection.

My machine is functioning just fine and I do not access sites where I
might
get myself into trouble.

All I want to do is rid myself of the effect of having 'update' KB943460
imbedded in my system.

So here goes

What do you think is 'Software Distribution 3.0' ?

Why are Microsoft so coy about admitting anything about the program ?

(I can trace nothing on Microsoft.com)

Why does KB943460 hide itself on machines running Xp SP3 ?

According to my researches outside Microsoft there is a 'two page
instruction for removal of KB943460' that can be obtained from
Microsoft...how ?

I hope you will feel inclined to reply PA Bear.

No hard feelings if the answer is ...no!!

I am grateful to you for sharing your expertise

PA Bear wrote:
I would not rely on that McAfee freebie from your ISP to secure any
computer and here's why: There is a very good chance that you are
seeing
the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at
Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download
the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in
admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002



Slow Rambler wrote:
Thanks for all the effort PA Bear

My Macafee is a full program supplied by my ISP (British Telecom)

I am confident I had stripped all traces of Norton from my machine
before
I
installed MacAfee.

My system and MacAfee are running quite normally (other than the
unwelcome
mystery of SDS 3.0)

I am glad to have the link for the Norton removal tool which I will
store.

I think we can ignore the possibility of a protection software glitch
causing the problem.

To summarise

Once Windows Update runs it sets up system restore point under the
heading
Software Distribution Service 3.0

Any restore point with that tag ( Software Distribution Service)
launches
but does not complete the task

Worse it seems to infect all previous restore point with the identical
problem.

I tested that

If I manually set up a restore point (later in the day than SDS ) that
restore point works just fine.

I am further pointing the finger at KB943460

My machine no longer generates the default system restore points
randomly
set up from time to time with the tag 'system restore point' that tag
has
been replaced by SDS 3.0

So PA Bear just what is Software Distribution Service 3.0 ?

Why cannot I see KB943460 ?

What is the Microsoft rationale ?

Is there a removal tool ?

I know I am being a bore PA Bear

If the worse comes to the worse I can switch off System Restore

You will know it is a wonderful but fragile tool.

That must be a better option I reckon than switching off Windows
Update.

I hope all this has not made you cross

I am gambling you will understand my sense of frustration

There must be an answer (I hope)


I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

Are you referring to McAfee Security Center, a freebie from your ISP?

Has nother McAfee application ever been installed (e.g., a free trial
preinstalled when you bought the computer)?

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
(If in doubt, use the "Norton 2007 product" link.)

2. Close all open applications (i.e., anything with an icon on the
taskbar).

3. Double-click on the file you saved in #1 above to run the utility.
Do
not TOUCH your keyboard until the run completes, then reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Slow Rambler wrote:
Hi PA Bear

First I must thank you for your efforts and patience.

Now to answer your questions.

No I have never needed or attempted any Xp repair.

Xp runs just fine on my system and for that reason I have resisted
an
upgragde to Vista.

I am currently running MacAfee Security with all features
(Virus/Firewall/Parental Security etc)

It is interesting that originally I used Norton Security and there
is
a
known issue with Norton causing 'problems' with System Restore
points.

Norton publish a fix but when I had the chance I switched to MacAfee
which
has run for more than 2 years without any problem vis a vie System
Restore.

I have windows firewall switched off

Your point on being offered KB943460 is interesting.

My windows update is set 'automatic' and i cannot remember being
offered
KB943460 specifically I just install all the updates.

It is on;y recently i have seen the term 'Software Distribution
Service