KB937287 keeps showing up on my 64-bit Vista UE.

P

Phillip Pi

Hello!

Is anyone else having problems installing this speific KB937287 update?
I am unable to get it to stop showing up in my 64-bit Vista UE's Windows
Update even though it was a success. All other today's updates were fine
except one (KB937287 failed) and then rebooted, but now KB937287 keeps
showing up even after successful installs.

Someone else noticed this too:
http://www.dslreports.com/forum/r19981754- ...

Thank you in advance. :)
--
Phillip Pi
Senior Software Quality Assurance Analyst
ISP/Symantec Online Services, Consumer Business Unit
Symantec Corporation
www.symantec.com
 
A

AlanC

Yep, I'm also using Vista Ultimate 64 and I'm seeing the same. After
supposedly installing it 3 times I've simply hidden the update.
Hardly satisfactory but gets rid of the annoyance.

Regards

AlanC
 
C

Chris Monaccio

Phillip,

I'm having the same problem. Initially the update installation failed. I
rebooted, redownloaded it, and it said it was installed successfully. I
wasn't paying attention and another update came up (the same one) and again
it reports that it installed fine. It again prompted for the same update to
be installed. I checked the list of installed updates and KB937287 is not
present among the others. I also looked for the update via Mark's suggestion
but it is again not present.

No idea what the deal is.

-Chris
 
H

Harolds

It is not listed.
--
Harolds


Mark L. Ferguson said:
Rightclick the Command Prompt, and click 'run as administrator' at the
prompt type:

systeminfo

Is it reported as installed? If so, you can do a custom install after
turning off automatic update, and tell it to 'not ask' again.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost

Mark L. Ferguson

..
Click to expand...
 
F

fluffy

Exactly the same problem here (Vista Ultimate 64-Bit). Hope there will be
some solution for this problem. I do not want to install vista again because
of a damaged update..
 
H

Harolds

It installs successfully, or at least it says it does.

but it still does not show up in systeminfo.
 
K

Kat

Add me to the list.

Had 12 updates queued up, 11 succeeded but KB937287 failed. On reboot it
queued for update, I applied it, it succeeded, then 2 minutes later it wanted
to get applied again.

Restart doesn't clear it.
 
K

Kat

Forgot to list: Vista Ultimate x64 here


Kat said:
Add me to the list.

Had 12 updates queued up, 11 succeeded but KB937287 failed. On reboot it
queued for update, I applied it, it succeeded, then 2 minutes later it wanted
to get applied again.

Restart doesn't clear it.
Click to expand...
 
D

DanManchesterUK

Same problem here, Vista Home Premium x64.

Had 13 updates, 12 seemed to install fine and got the red error that
KB937287 failed, so rebooted as required anyway and went back to
download/install again but am experiencing the same as everyone else here.

Oh well, no doubt there will be a patch for this patch soon! :)
 
X

xiowan

Hello "Phillip Pi":
I am getting the same update showing as not installed after two tries
also. I am running Vista Ultimate 64 bit with an Intel Quadcore cpu and after
the second installation attempt it said to restart and after okaying the
re-start it shut down and the re-start failed leaving me a black screen.
After waiting 30 minutes I gave up and shutdown the computer. When I
re-started the pc, it went thru the normal please wait while it configures
the update, then started up normally but is asking for me to install the same
darn update for the third time. I don't think your problem is with your
system; it's probably a problem with the update itself and Microsoft will
undoubtedly come up with a revised version in due time. I am definitely not
going to install that update on my other Vista pc for a while though!

xiowan.......in tucson
 
K

Kat

Interesting... my machine is also an Intel quad core (Q6600). Coincidence?

Although on this workstation the patch shows up as successfully applied,
over and over and over.
 
H

Harolds

This fixed it for me:
1. Download the update. To do this, follow these steps:
a. Visit the Microsoft Download Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
b. In the Search for a download box, type the number of the Knowledge Base
article that describes the update, and then click Go.
c. Download the update, and then save it to the desktop.

2. Install the update. To do this, follow these steps:
a. Double-click the downloaded file to install it.

If you are prompted to restart the computer, do so.
b. Visit the Windows Update or Microsoft Update Web site to verify whether
the update is offered again. If you are offered the update again, continue to
the next step.
 
K

Kat

Yep, manual patching fixes it.

Interesting that it appears as an 18k update in WU but a 9mb direct
download. The WU patch must be a preloader...

Thanks Harolds
 
P

PA Bear [MS MVP]

[And they're off!]

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

==================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
 
X

xiowan

Hi "Harolds":
I took a look at the Microsoft Download Web site for KB937287and it is
listed as 9.6 MBs. On my updates notification window KB937287 that didn't
install correctly is showing as 18kb!!! I hestitate to download and install
an update of 9.6 MBs if most of it is scrambled up somewhere in my operating
system! Why the difference in the size of the download? Any idea?

xiowan.........in tucson
 

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