Junkmail not working consistently

[pteicholz]

I have many cases where I tell Outlook that mail for a particular sender if
"not junk" and should be added to my safe sender list. I have set my email
account so that all mail except that from senders in my safe last and mail
from people in my contact file, should go to junkmail. I have also added a
number of senders and domains to my blocker sender list (obviously not the
same as my safe senders list).

The problem is that I often find that people I add to my safe senders list
wind up in junkmail. I have no idea why.

I am using Outlook 2007 under Vista Ultimate.

 

[Roady [MVP]]

Do you have any rules configured which have the action to move items to the
Junk Email folder?
Which mail account type are you using?
Is there server-side filtering going on here?

If you install the Cumulative Update of February 2009, you'll get an
indication in the Infobar of a message which informs you whether the message
has been put there by primary filtering (Junk Email filter itself) or via
secondary filtering (rules, server-side, 3rd party products, etc...)
You need to install the following 2 updates for that;
http://support.microsoft.com/kb/961752/
http://support.microsoft.com/kb/967688/