JPEG graphic doesn't print

[Guest]

I developed a tax receipting application for some charitable groups and I've
noticed that on some HP Deskjet type printers the jpeg logo does not print if
the printer is set to Draft quality. It prints normally when the print
setting is overridden to Normal or High quality settings. This has occured
with my HP 952c Deskjet and another user's HP all-in-one style printer. (On
my wife's Laserjet printer it aloways prints fine regardless of print quality
setting). A similar Excel based application can print the logo even when my
Deskjet is set to Draft quality. The problem occurs in Access 97 and 2000
versions of the application. Any ideas why this would happen in Access on
Draft quality mode?

As a workaround I thought I would try to save the Normal quality setting as
the default print quality with the report Design but I'm not sure if this can
be done. What I did was change the default print quality setting from Draft
to Normal in the Windows printer driver. Then open the report in Design mode
then reset the default printer in File / Page Setup / Page ... default
printer, then save the report.

Is it possible to save the print quality setting in this fashion? - this
seems to work for pritner settings like two sided printing but I couldn't
get it to work for print quality?

TIA

 

[Guest]

For anyone interested, HP Tech support responded to my email on this topic
and confirmed that there is a linkage problem between MS Access and some of
their printer drivers
"some of our printer drivers do have a conflict with the MS Access
application and the only solution for the above mentioned issue is to
print in a higher print quality than draft mode (for example normal or
best mode)."

They also implied there is no imminent update of the drivers (they are 2001
vintage releases so not likely on the hot list for rewrite).

As mentioned in my earlier post this problem was repeated on an HP K-60
All-in-one type printer (in addition to my HP 952c). It wasn't specified
what other printers could be affected.

Anyway I appreciated that HP confirmed what I was beginning to suspect - it
saved me a ton of time looking for other types of problems. and the fix
(forcing Normal quality print for the report) is easy enough to implement.