It simply will not 'work'.

[Joel Parks]

I think my Microsoft Antispyware program is 'broken'
somewhere along the line.

Let me explain.
It scans and does its primary function great. Updates
without a hitch.

But something is screwy. Unsure if others have experienced
this or can offer advice.

The Real-Time protection agents are not operating.
It says they are active when they are simply not.
I go to the sub-screens to 'amange' the agents, there are
no items appearing in the agents list. I click 'activate',
it doesn't do anything. I click 'deactive', it doesn't do
anything.

Its status is simply 'inactive'.

Furthermore, the advanced tools section contains a Systems
Explorer utility.
This will not work period. I click it, and where there
should be options in the left pane is instead a blank pane
of white nothingness.. much like the issue I'm having with
the Real-Time protection agents acting null and void of
operation.

I know this is Beta, but this is a problem I'm encountering.
Hopefully I described it good enough. I can take screenshots.

Thanks for any help in advance. (Yes, I've tried
uninstalling/re-installing first thing - nadda)

Thing is, it was working on my fresh format at first, so I
know something has changed it, but cannot figure out what
happened. I only formatted and reloaded my software in my
computer just under a week now.

 

[Joel Parks]

Diagnostic Info if its helpful...

(Yes, I'm also running Norton Systemworks Premier 2005 as
well if that is note-worthy. In searching posts on these
newsgroups I seen that question displayed - however, I have
had the real-time Norton AV and counterparts disabled to
constantly run as that is a resource hog, I run manual
regular scans instead)

Microsoft AntiSpyware version 1.0.509
Windows OS: XP
Windows OS Version Info: 148
Windows OS Major Version: 5
Windows OS Minor Version: 1
Windows OS Build: 2600
Current Path: C:\Program Files\Microsoft\AntiSpyware
Install Path: C:\Program Files\Microsoft\AntiSpyware\
Session.RunMode: 5
Session.TimeBombDaysRemaining: 135
Session.TimeBombExpirationDate: 7/31/2005
Real-time protection running: True
Real-time protection enabled: True
Security Agents Application Enabled: True
Security Agents Internet Enabled: False
Security Agents System Enabled: True
Security Agents Checkpoints: 59
Definitions Update Date: 3/14/2005 10:55:08 AM
AutoUpdater Enabled: 1
AutoUpdater AutoApply Enabled: 1
Definitions Increment Version: 50/50
Definitions ThreatAuditThreatData: 1256618
Definitions ThreatAuditScanData: 2164366
Definitions DeterminationData: 154940
Software Update Check Date:
AutoUpdater Software Enabled: 1
TotalThreatsDetected: 2
TotalScansRun: 2
LastScanDate: 3/17/2005 7:43:05 PM
Is US Locale: True
Locale Language: English (United States):English (0409)
Locale Country: United States:United States (1)
Processor Identifier: x86 Family 6 Model 6 Stepping 2
Processor Name: AMD Athlon(TM) XP 2000+
IE Version: 6.0.2900.2180
msvbvm60.dll: 6.0.97.82
vbscript.dll: 5.6.0.8820
gcUnCompress.dll: 1.1.0.0
gcmd5query.dll: 1.0.0.1
openports.dll:
SDelete.dll:
gcASSoapLib.dll: 1.0.0.509
gcPorttoProcess.dll:
gcTCPObjLib.dll: 1.0.0.509
gcasDtServ.exe: 1.0.0.509
gcAntiSpywareLibrary.dll: 1.0.0.509
gcIPtoHostQueue.exe: 1.0.0.509
gcasServ.exe: 1.0.0.509
gcasServAlert.exe: 1.0.0.509
gcasServHook.dll:
gcASHashLibrary.dll:
gcASThreatAudit.dll: 1.0.0.509
gcASCleaner.exe: 1.0.0.509
GIANTAntiSpywareUpdater.exe: 1.0.0.509
gcASPrivacyLib.dll: 1.0.0.509
gcASShredCtxShell.dll:
gcasSWUpdater.exe: 1.0.0.509
gcSoftwareUpdateLib.dll: 1.0.0.509
GIANTSpywareScan.exe:
gcasDtServ Status: Loaded
gcasDtServ IsAuthorized: True
gcAntiSpywareLibrary Status: Loaded
gcAntiSpywareLibrary IsAuthorized: True
gcASThreatAudit Status: Loaded
gcASThreatAudit IsAuthorized: True
Now: 3/18/2005 2:17:17 AM

 

[Steve Wechsler [MVP]]

FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.txt

" Download scripten.exe from microsoft and install it.
http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&displaylang=en
Uninstall MSAS
Reinstall MSAS "

Steve Wechsler (akaMowGreen)

MS-MVP 2004-2005

............. In memory of our dear friend, MVP Alex Nichol .............
........................ 1935-2005 ...........................

 

[Joel Parks]

Thanks for the suggestion , but after installing and
rebooting the remedy didn't seem to make any difference.
The problems persist on this machine.

 

[Todd]

Do you have Norton System Works or any other security applications on your
machine?

 

[Steve Wechsler [MVP]]

Ahh ... the Symantec *wild card* . Must be I'm trying to forget how
Symantec "software" interacts with MS software

Steve Wechsler (akaMowGreen)

MS-MVP 2004-2005

............. In memory of our dear friend, MVP Alex Nichol .............
........................ 1935-2005 ...........................

 

[Joel Parks]

Todd and Steve,

yes, in my reply with microsoft antispyware "diagnostic"
information, I also posted this snippet..

"(Yes, I'm also running Norton Systemworks Premier 2005 as
well if that is note-worthy. In searching posts on these
newsgroups I seen that question displayed - however, I have
had the real-time Norton AV and counterparts disabled to
constantly run as that is a resource hog, I run manual
regular scans instead)"

So that's a postive on the Norton (latest out there.). Must
be a widespread problem with Symantec and Microsft in
general I take it?

I also utilize Zonealarm Pro 5.5 (also latest version out
there.) for my firewalling needs.

I keep my system up to date with ALL drivers, updates,
programs, and so forth from the Windows Update website too.

Also sctively running is Spybot's TeaTimer to prevent hijacks.

I've turned all these programs off, and have even booted
into Safemode to try and see if Antispyware will load
correctly as it once did not very long ago, but no change
is evident even then.

Thanks for listening.

 

[Jon]

Did you ever have any luck at sorting this problem? I
seem to have exactly the same thing with it just
saying "inactive". I have it installed on 2 machines -
one works fine, and the other does not at all any more???

 

[Todd]

Joel - Thanks for all the info!

Todd and Steve,

yes, in my reply with microsoft antispyware "diagnostic"
information, I also posted this snippet..

"(Yes, I'm also running Norton Systemworks Premier 2005 as
well if that is note-worthy. In searching posts on these
newsgroups I seen that question displayed - however, I have
had the real-time Norton AV and counterparts disabled to
constantly run as that is a resource hog, I run manual
regular scans instead)"

So that's a postive on the Norton (latest out there.). Must
be a widespread problem with Symantec and Microsft in
general I take it?

I also utilize Zonealarm Pro 5.5 (also latest version out
there.) for my firewalling needs.

I keep my system up to date with ALL drivers, updates,
programs, and so forth from the Windows Update website too.

Also sctively running is Spybot's TeaTimer to prevent hijacks.

I've turned all these programs off, and have even booted
into Safemode to try and see if Antispyware will load
correctly as it once did not very long ago, but no change
is evident even then.

Thanks for listening.

 

[Bill Sanderson]

I have my doubts about the efficacy of this one, fwiw.

 

[Frank]

I've got this problem too; it started when I installed
Norton Internet Security 2005. But, if you notice it's
the same type of object in the program that has this bug:

System Summary
System Explorer tool
Real-time Protection - Security Agents Status Viewer
Real-time Protection - Agent Checkpoints Viewer & Details

These objects are the very same as the pop-up
notification windows you get in the bottom right of your
desktop for MS AntiSpyware & Norton 2005's.
It's something got to do with this, but have no idea on
how to fix it/reinstall it.

I've seen a few other post's about this, but any
solutions given didn't work.

Thanks.

 

[Bill Sanderson]

Joel - fwiw, at this point when I read Norton Systemworks 2005, I pretty
much stop reading in terms of this issue.

And, when I see the symptom, I ask the question--what else is installed?

Microsoft is actively investigating compatibility issues--I'd recommend
re-testing when a further build is released.

 

[Bill Sanderson]

NIS 2005 has a different set of experiences in terms of posts here from
Norton Systemworks 2005.

I know of only one NSW 2005 owner who posted that he had no problems--and he
stated that he was picking and choosing among the parts of the suite because
he didn't use them all.

Otherwise, I don't recall an NSW 2005 user who didn't have this issue.

NIS2005 on the other hand has a fair number of folks without issues,
including me for a brief install on a VPC as a test. However, some folks do
see this--and I don't know what differentiates the two sets of users.

I do know that Microsoft is aware of these issues as posted here, and is
actively investigating compatibility issues--so I'd expect to see change
with future releases.