Issues with Vista

[tlc_13200]

I have a customer concerning why Windows Vista crashes from time to time,
with a dark blue screen "The Kiss of Death" sometimes it displays a memory
dump, at most is reports in a flash...

"Problem event Name
BCCode d1.
BCP1. 00180026
BCP2 00000002
BCP3 000000
BCP4 8CBA4590
OS Version 6_0_6001
Service Pack 1_0
Product 768_1"

Any advise what is happening?

Also, just noticed that SP2 wasn't installed... could this have been the
issue as to why the system is slow and crashing on us?

Any advise is most helpful!

Dave-

 

[Saucy]

Searched Google for error code with the following results:

it might be either:

-a driver error.
-mismatched RAM modules.
-or a damaged page file ( pagefile.sys ).

The solution(s) could be:

-check to make sure drivers, especially the video driver, are up-to-date
-make sure the RAM modules match and are correct for the motherboard
-go through the processes needed to delete and recreate the page file.

Saucy

 

[Dusko Savatovic]

Dave,

Most of the crashes are caused by defective hardware, malware or badly
written device driver. In any case, you should establish a pattern.

a) Are there more than one failing unit that share similar common hardware ?
My latest BSOD was due to a bad driver for Ericsson wideband wireless modem.

b) Is it totally unique case? Suspect faulty hardware (usually motherboard,
memory etc). Before I turn to that direction, I usually wipe the disk and do
a clean install.

c) It can also be caused by malware. We witnessed recent malware that
exploited SMB v2 protocol in Vista and Windows Server 2008. If that is the
case, apply the latest batch of patches, released on this month's patching
Tuesday. You can also use a reputable third party malware scanners.