Issues with Dell Dimension 2400 updating to SP2

[Daave]

I was unable to run the SP2 .exe that I had downloaded (I believe it may
have been corrupt). So I went to Windows Update to upgrade to SP2 the
regular way. The primary status window ("Installing Updates") indicated
that the download was successful but the installation seemed to stall at
about 3/4 through. There was a secondary window ("Windows XP Service
Pack 2 Setup Wizard") that also was stalled at 3/4 through the
"Finsishing Installation" process. Also in the window was "Performing
Cleanup." It was stuck there for over 20 minutes, and the the Back,
Finish, and Cancel buttons were all greyed out. I had to force quit
using Task Manager.

On the Windows Update site, I noted an error code of 0x87FF0004. I also
noted the following at http://support.microsoft.com/kb/885626



This issue may occur if the following conditions are true:

Your computer uses an Intel Pentium 4 or Intel Celeron D processor that
is based on Prescott C-0 processor stepping.

Your computer has a BIOS version that is out of specification.

Note: A BIOS version that is out of specification does not provide
support for the processor that is installed on your computer.



Resolution was either obtaining an updated BIOS version or installing
Critical Update for Windows XP (KB885626).

FWIW, this PC has a 2.65 GHz Intel Pentium 4 processor. I don't know
whether or not it is "based on Prescott C-0 processor stepping." How do
I find out? And would you believe this PC doesn't even have a floppy
drive?! I mention this because when I went to the Dell site to see what
I could do to upgrade the BIOS, it appears I need a floppy!

Also what's weird is that the Windows Update indicated (after I
rebooted) that SP2 *was* installed. However, although the SP update
(KB811113) is listed on my Belarc Advisor report, there's no green check
next to it to indicate that "the hotfix verifies correctly."

So can anyone let me know what's going on? Do I need to be concerned?
Thanks for bearing with me!

 

[Daave]

I was unable to run the SP2 .exe that I had downloaded (I believe it
may have been corrupt). So I went to Windows Update to upgrade to SP2
the regular way. The primary status window ("Installing Updates")
indicated that the download was successful but the installation
seemed to stall at about 3/4 through. There was a secondary window
("Windows XP Service Pack 2 Setup Wizard") that also was stalled at
3/4 through the "Finsishing Installation" process. Also in the window
was "Performing Cleanup." It was stuck there for over 20 minutes, and
the the Back, Finish, and Cancel buttons were all greyed out. I had
to force quit using Task Manager.

On the Windows Update site, I noted an error code of 0x87FF0004. I
also noted the following at http://support.microsoft.com/kb/885626



This issue may occur if the following conditions are true:

Your computer uses an Intel Pentium 4 or Intel Celeron D processor
that is based on Prescott C-0 processor stepping.

Your computer has a BIOS version that is out of specification.

Note: A BIOS version that is out of specification does not provide
support for the processor that is installed on your computer.



Resolution was either obtaining an updated BIOS version or installing
Critical Update for Windows XP (KB885626).

FWIW, this PC has a 2.65 GHz Intel Pentium 4 processor. I don't know
whether or not it is "based on Prescott C-0 processor stepping." How
do I find out? And would you believe this PC doesn't even have a
floppy drive?! I mention this because when I went to the Dell site to
see what I could do to upgrade the BIOS, it appears I need a floppy!

Also what's weird is that the Windows Update indicated (after I
rebooted) that SP2 *was* installed. However, although the SP update
(KB811113) is listed on my Belarc Advisor report, there's no green
check next to it to indicate that "the hotfix verifies correctly."

Just in case anyone else has been experiencing what I've been
experiencing...

I uninstalled SP2. I installed the KB995626 critical update. I then
reinstalled SP2. And even though I thought it was going to stall at the
same point, it eventually took.

However, there is no green check mark next to SP2--KB811113 on the
Belarc Advisor report. For those on this list who also have Belarc,
could you please run it and let me know if maybe it's normal for there
not to be a check mark? Perhaps it's because SP2 is not considered a
hotfix?

 

[Richard in AZ]

Just in case anyone else has been experiencing what I've been
experiencing...

I uninstalled SP2. I installed the KB995626 critical update. I then
reinstalled SP2. And even though I thought it was going to stall at the
same point, it eventually took.

However, there is no green check mark next to SP2--KB811113 on the
Belarc Advisor report. For those on this list who also have Belarc,
could you please run it and let me know if maybe it's normal for there
not to be a check mark? Perhaps it's because SP2 is not considered a
hotfix?

No green check mark for KB811113 on mine. Works just fine.

 

[Daave]

No green check mark for KB811113 on mine. Works just fine.

Thanks for the feedback, Richard.