Issue With HP4570c Scanner

[RQuam]

I have been successfully using this scanner for several years on a computer
with WindowsXP without SP2. I finally got around to installing SP2 and now
the scanner will not work with the HP Director icon shortcut. HP support
suggests uninstalling scanner software and SP2 and then reinstall the
scanner software and retry HPDirector. I am reluctant to go that route
because I have also installed MSOffice Enterprise Suite 2007 and Internet
Explorer 7, both of which require SP2. If I uninstall SP2, how will it
affect those two programs?

Has anybody had issues with the 4570c software and SP2? HP Support thinks
it may be because of the increased security provisions with SP2.

Thanks,
Richard

 

[Barry Watzman]

SP2 has been around for a LONG time now, and there is no excuse for
problems with it. I would be inclined to remove and reinstall the
SCANNER, but nothing else. Installing the scanner when SP2 was already
installed may fix the problem.

 

[RQuam]

Thanks for the reply.

After installing SP2 and finding the issue, I did remove and reinstall the
scanner software, several times.

I agree that SP2 has been around for a long time and that is why I was a
little perturbed with HP Support that they didn't have a solution, other
than what I detailed in my original post. I know it will work without SP2
because I used it that way for several years.

 

[Terry]

SP2 has been around for a LONG time now, and there is no excuse for
problems with it. I would be inclined to remove and reinstall the
SCANNER, but nothing else. Installing the scanner when SP2 was already
installed may fix the problem.

Have you looked at the Support and Driver download page for your
scanner?
Link: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=77368&lang=en
It seems there is a porblem after installing IE7, there is a specific
patch for it and numerous others.

 

[RQuam]

Thanks, Terry. I had already tried the IE7 patch and was notified that it
was not supported by any of the software on my computer.