iPod software update installed but not recognized in iTunes

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Guest

I've recently gotten a new work computer. We have an older iPod Model
M9242LL with Windows format, for which I had previously installed software
update 2.3 as required. Now when I plug in the iPod to the USB port, which I
am having problems accessing via "My Computer," iTunes tells me the iPod is a
"new item" and needs to be updated--eventhough if I cancel uploading the
software it recognizes the named iPod. When I run the updater it only gives
me the option to Restore the iPod to factory settings, and we have 800+ songs
on this, which I don't want to have to re-import onto the iPod.
Since the new computer, and this non-recognition of the updated software on
the iPod, our playlists are not being updated. Any suggestions would be
appreciated!
 
Welcome to iPod Troubleshooting & Support!
http://www.apple.com/support/ipod/index.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I've recently gotten a new work computer. We have an older iPod Model
| M9242LL with Windows format, for which I had previously installed software
| update 2.3 as required. Now when I plug in the iPod to the USB port, which I
| am having problems accessing via "My Computer," iTunes tells me the iPod is a
| "new item" and needs to be updated--eventhough if I cancel uploading the
| software it recognizes the named iPod. When I run the updater it only gives
| me the option to Restore the iPod to factory settings, and we have 800+ songs
| on this, which I don't want to have to re-import onto the iPod.
| Since the new computer, and this non-recognition of the updated software on
| the iPod, our playlists are not being updated. Any suggestions would be
| appreciated!
| --
| ~P - Arts
 
I've reset, restored & restarted my computer, and tried 3 other USB ports,
and still having some problem! iTunes is recognizing the iPod name and acts
like it's updating for 30 seconds, then shows the iPod with all the files
(through iTunes.) It says the update is complete but nothing has been
transferred.
 
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