Ip Address Lost

[jah711]

I have cable access internet and lost coneection to the
internet. I called my service provider and they sent a
tech here to try and get this fixed. Turns out that the
problem they recognize is something they experienced
before. There is spyware that is preventing my IP address
from being recognized, and accessed. Therefore preventing
me from internet access. Does anyone know what spy and
adware program is good for eliminating this problem from
occurring again and fix the problem? Thanks.

 

[Chuck]

I have cable access internet and lost coneection to the
internet. I called my service provider and they sent a
tech here to try and get this fixed. Turns out that the
problem they recognize is something they experienced
before. There is spyware that is preventing my IP address
from being recognized, and accessed. Therefore preventing
me from internet access. Does anyone know what spy and
adware program is good for eliminating this problem from
occurring again and fix the problem? Thanks.

First, download LSP-Fix and WinsockXPFIx from
<http://www.cexx.org/lspfix.htm>, and CWShredder from
<http://www.majorgeeks.com/download4086.html>. All are free.

Next, close all Internet Explorer and Outlook windows, then run
CWShredder. Have it fix all variants.

Now check for, and remove, spyware. Get HijackThis
<http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<http://www.safer-networking.org/index.php?page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"),
then run a scan ("Check for problems"). Trust Spybot, and make all
recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately.
Save the HJT Log.
3) Have your HJT log interpreted by experts at one or more of the
following forums (and post it here):
<http://forums.net-integration.net/>
<http://www.spywareinfo.com/forums/>
<http://forums.tomcoyote.org/>
<http://www.wilderssecurity.com/>

If removal of any spyware affects your ability to access the internet
(some spyware builds itself into the network software, and its removal
may damage your network), run LSP-Fix and / or WinsockXPFIx.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.