Generic troubleshooting: 1) scan with current antivirus ("current" means
a version not later than 2002 but using updated virus definitions); 2)
remove spyware with Spybot Search & Destroy (www.security.kolla.de) and
Ad-aware (www.lavasoftusa.com) - note that it is a good idea to do
virus/spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from starting
with Windows - see www.blackviper.com for services info and www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues.
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