internet stop working

[Guest]

I have xp pro system that had a virus that removed norton av and blocked
system from running browser or email. I cleaned virus, now still won't
connect in normal mode but will access internet in safe mode, cleaned winsock
with winsockxpfix, didn't work. ipconfig shows good ip from isp in normal or
safe mode. hosts file has not been corrupted.

 

[Don Varnau]

Hi,
If Safe Mode allows access to the internet, another program which is loading
and running, is causing the problem.

If using XP SP2, go to IE> Tools> Manage add-ons and disable add-ons to see
if one of them is casing the problem. If not using SP2, try BHODemon 2.0
from
http://www.definitivesolutions.com/bhodemon.htm The offender may simply be a
BHO.

Then you will want to run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to post a HijackThis log to one of these forums for additional
help. Look for the proper forum and an "Important- Read This First" message
so that you follow proper procedure.

HijackThis Quick Start http://www.tomcoyote.org/hjt/#Top

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php
http://forums.net-integration.net/
http://www.atribune.org/forums/index.php?showforum=21

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Thanks for the info Don, he really didn't have anything else loaded I finally
traced it to the Norton Internet Security that had been disabled by the virus
still had some parts loading, these stopped internet access. after uninstall
and reinstall things are back working.

Hi,
If Safe Mode allows access to the internet, another program which is loading
and running, is causing the problem.

If using XP SP2, go to IE> Tools> Manage add-ons and disable add-ons to see
if one of them is casing the problem. If not using SP2, try BHODemon 2.0
from
http://www.definitivesolutions.com/bhodemon.htm The offender may simply be a
BHO.

Then you will want to run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to post a HijackThis log to one of these forums for additional
help. Look for the proper forum and an "Important- Read This First" message
so that you follow proper procedure.

HijackThis Quick Start http://www.tomcoyote.org/hjt/#Top

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php
http://forums.net-integration.net/
http://www.atribune.org/forums/index.php?showforum=21

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MS MVP- IE]

I have xp pro system that had a virus that removed norton av and blocked
system from running browser or email. I cleaned virus, now still won't
connect in normal mode but will access internet in safe mode, cleaned winsock
with winsockxpfix, didn't work. ipconfig shows good ip from isp in normal or
safe mode. hosts file has not been corrupted.