Internet/Outlook connection problems

[Guest]

Ever since I started using Vista Home Premium, I've had intermittant problems
with my connections. Two or three times on the average day, the connection
just doesn't go through. Usually I can make it work by trying again 2 or 3
times. If that fails, I can make it work by exiting IE or Outlook and
immediately starting it again. I know this is not a Verizon DSL problem,
because my wife, running XP, is connected to the same modem I'm hard-wired
to, and she has no problems. I thought it might be a Norton 2007 firewall
problem, but I've done everything they suggested with no lasting improvement.
It's also not an IE7 problem, because on the internet side, I get the same
problems w/ Foxfire. On the internet side the problem may have something to
do w/ problems loading the advertisements wh/ come with Yahoo and other
sites, since I often see these sites trying to load when the connection hangs
up.

Any ideas would be greatly appreciated.

 

[Doug]

Hi SFB,
When the connectivity problems occur, are you still able to ping the
outside world from within a terminal (cmd prompt)?
Also, do you have other computers on the same network that are affected?
If it knocks out your connection, I doubt it's something to do with yahoo's
ads.
I have a very similar, yet bazar issue, which I believe to be a problem
within Vista.

 

[Guest]

I have another computer, running XP, hard-wired to the same Verizon dsl
modem, and it has no connectivity problems. What does this tell us?
--
SFB

Hi SFB,
When the connectivity problems occur, are you still able to ping the
outside world from within a terminal (cmd prompt)?
Also, do you have other computers on the same network that are affected?
If it knocks out your connection, I doubt it's something to do with yahoo's
ads.
I have a very similar, yet bazar issue, which I believe to be a problem
within Vista.

 

[Doug]

Like I said, try pinging the outside world next time it happens & reply with
your result.

If you don't know how:
Start -> Run -> type "cmd" -> OK
-> type "ping google.com"
Do you get a response?

I have another computer, running XP, hard-wired to the same Verizon dsl
modem, and it has no connectivity problems. What does this tell us?

 

[Doug]

....also, when it happens, disconnect & then reconnect your network adapter.
Does that make a difference?

I have another computer, running XP, hard-wired to the same Verizon dsl
modem, and it has no connectivity problems. What does this tell us?

 

[Ian Betts]

--
Ian

Ever since I started using Vista Home Premium, I've had intermittant
problems
with my connections. Two or three times on the average day, the
connection
just doesn't go through. Usually I can make it work by trying again 2 or
3
times. If that fails, I can make it work by exiting IE or Outlook and
immediately starting it again. I know this is not a Verizon DSL problem,
because my wife, running XP, is connected to the same modem I'm hard-wired
to, and she has no problems. I thought it might be a Norton 2007 firewall
problem, but I've done everything they suggested with no lasting
improvement.
It's also not an IE7 problem, because on the internet side, I get the same
problems w/ Foxfire. On the internet side the problem may have something
to
do w/ problems loading the advertisements wh/ come with Yahoo and other
sites, since I often see these sites trying to load when the connection
hangs
up.

Any ideas would be greatly appreciated.

While I know we always search for what is causing our connection problems
like you did I do think that its seems back to front to test out problem
software first. Normally it is the other end. I always check and re check
all wiring connection especially after a disturbance Then I would check that
my modem did not need an update because of the new operating system I was
running. Verizon should give that info but you need to have an account to
go look.

Here is a similar question re XP from another NG.



Joined: 14 Feb 2007
Posts: 2


PostPosted: 02-14-2007 02:43 PM Post subject: Verizon DSL / Westell
Versalink Gateway
I've been having trouble with my internet connection. The service has been
extremely intermittent with it not working more often than working. Usually
working in the morning and then being completely gone by the evening.

I have Windows XP but we do have 3 computers that connect to the modem,
which is a Westell VErsalink Gateway 327W. One is hardwired and the other
two are wireless. The hardwired computer is a Mac.

I've contacted Verison DSL tech support numerous times over the past 4-5
days receiving different answers each time. The DSL light is steady and
green. However, the internet light is sometimes green, sometimes not on at
all or will be red. The Verizon techs have reset my account id password too
many times to count and they have also used their test account ids and still
the internet connection doesn't go through.

The last tech yesterday told me that my modem is defective and since it's
been just a little over 12 months, I need to purchase a new one because the
one-year warranty has expired.

I do want to add that I switched to dry-loop service a month ago. I did have
some problems but never like this.

I tried calling Customer Service today to inquire about a new modem however,
I have been trying to insure that it's a comparable or the same model.
However, two of the agents I spoke with couldn't give me any detailed
information about the modem and could only tell me the price ($89.99). I'm
concerned that if I purchase a new modem that may not be the problem but it
looks like the only way to check is to to test out a new modem and I'm kind
of skeptical about using the same type of modem.

Any ideas or suggestions? Thanks in advance!

 

[Guest]

Just two follow ups: If I get a ping, what have I learned? If I don't what
have I learned?

Thanks very much for your attention.

 

[Doug]

If you can "ping" the address of another computer, that means you are able
to communicate with it.
If you don't get a ping, then it means you have no "route" to communicate
with that computer. If that computer is in the same network (connected to
the same router), then that suggests either a problem with your computer or
the other computer.
If the other computer has no issues connecting to the net, it's likely to be
a problem with your computer.

simplified, ping = hello.
Either your dumb or they are deaf. It's more likely you are dumb.

Just two follow ups: If I get a ping, what have I learned? If I don't
what
have I learned?

Thanks very much for your attention.