BB said:
I keep getting the pop up "internet explorer has
encountered a problem and needs to close"
How do i stop this? Am i infected with a virus?
Please help
The best way to answer the "am I infected with a virus" question is to
scan with a current antivirus (version no earlier than 2003) using
updated definitions. If you don't have one, get one immediately. Here
is a good one:
http://www.my-etrust.com/microsoft
Continue your computer clean up by removing other malware:
Remove spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from
www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. It is best to run
antivirus and spyware removal tools in Safe Mode. You may also want to
run CWShredder and HijackThis from
http://aumha.org/freeware.htm.
Although CWShredder is no longer being updated, it will still clean
older variants of the CoolWebSearch malware. A combination of
HijackThis and About:Buster (
http://www.majorgeeks.com) works well in
removing homepage hijackers. Please read the instructions carefully.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options). Also, make sure you've visited Windows Update and
applied all security patches. Do not install driver updates from
Windows Update. Make sure you are running a firewall.
Malke
