internet explorer will not open

[Guest]

Hello,
I have windows xp pro -have installed all updates from Microsoft.
When I click internet explorer it comes up on screen and immediatly closes
Thanks for any help

 

[Jan Il]

Hi inkspot

You most likely have some type of malware on your system. Try the following
and see if it helps. Even if you have already run some programs, run them
again according to the instructions in the information below to thoroughly
clean you system. Some variants of malware can replicate itself and return
repeatedly if not cleaned properly. It is best to read through all the
information before you start to know before hand what you need to do and
how. Follow all instructions to letter as much as possible.

WARNING>>>> Backup all documents and files before removing any spyware!!

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
Most importantly, be sure to run CWShredder here
http://www.majorgeeks.com/download3019.html

Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html

Then visit these two sites to test for parasites and help basic cleaning:

On-Line Check
http://aumha.org/a/noads.htm

and

Quick-Fix Protocol.
http://aumha.org/a/quickfix.php

Basically, throw everything here at your "infection".

Also very important, be sure to use the HijackThis. Please DO NOT post your
log to this
newsgroup, but to the HiJackThis Support Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the Aumha HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.

(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also... From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

also.........

Courtesy of Jim Byrd -

Download Sysclean.com, from Trend Micro, here:
http://www.trendmicro.com/download/dcs.asp along with the latest pattern
file, here:
http://www.trendmicro.com/download/pattern.asp
Be sure to read the "How-to" info here:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
You might also want to get Art's updater, SYS-UP.Zip, here for future
updating of these: http://home.epix.net/~artnpeg/.
(If you download and use the updater from the beginning, it will
automatically handle downloading the other files. Place them in a dedicated
folder after appropriate unzipping, and then run. This scan may take a long
time, as Sysclean is VERY extensive and thorough

NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.


Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Don Varnau]

Hi,
This is probably being caused by malware.

Start with BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm

Then download and run CWShredder, Ad-aware, Spybot (in that order.)
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

This could also be caused by a legitimate program running in the background.
Disable ad-blockers, toolbars, other add-ons for IE, etc to see if one of
them is causing this. Take a look at any program which might be interacting
with IE.

This (lengthy) troubleshooting process may help
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MVP IE/OE]

 

[Guest]

Thank you so much for your response-I have addaware se pro-notice I can no
longer update-will persue youe suggestions
Have a great day

 

[Guest]

Thank you Don-I will persue the suggestions-I have add aware se pro and
notice I am unable to update definitions-thank you again for you help

Hi,
This is probably being caused by malware.

Start with BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm

Then download and run CWShredder, Ad-aware, Spybot (in that order.)
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

This could also be caused by a legitimate program running in the background.
Disable ad-blockers, toolbars, other add-ons for IE, etc to see if one of
them is causing this. Take a look at any program which might be interacting
with IE.

This (lengthy) troubleshooting process may help
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MVP IE/OE]

Hello,
I have windows xp pro -have installed all updates from Microsoft.
When I click internet explorer it comes up on screen and immediatly closes
Thanks for any help