Internet explorer crashing multiple times a day

  • Thread starter Carebear-Maddmann
  • Start date
C

Carebear-Maddmann

here is my error report:

error signature
event type: BEX P1:iexplore.exe p2: 7.0.6000.16762
p3: 48f3f1fe p4: hlper.dll p5: 4.0.0.0 p6: 493eb51d
p7: 0000c1b9
p8: c0000409
p9: 00000000

Please help!
 
P

PA Bear [MS MVP]

You're not running IE6 in Vista.

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

The above notwithstaning...

Chances are that you're seeing the affects of a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
R

Robert Aldwinckle

Carebear-Maddmann said:
here is my error report:

error signature
event type: BEX P1:iexplore.exe p2: 7.0.6000.16762
p3: 48f3f1fe p4: hlper.dll p5: 4.0.0.0 p6: 493eb51d


Is that hlper.dll a typo for something else?
Otherwise, find out who created it and where you got it.
Then remove or disable the associated product.
 

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