internet explorer crashes

[Guest]

i run IE6.0 and have roadrunner high speed internet through my cable company.
i just hooked up roadrunner and have been having all sorts of problems with
my computer now. a lot of webpages won't load-it says it's done loading but
nothing shows up, then the computer freezes up. i can't even click the task
bar at the bottom to close IE because nothing pops up. i have to open the
task manager to close IE and then it takes about a dozen tries before it will
close. after it finally closes, IE won't open anymore; nor will my control
panel, my documents folder or any of those. does anyone have any suggestions?
HELP!!!!!!

 

[Guest]

If anyone knows what is going on with my computer, please help ASAP.

 

[Malke]

If anyone knows what is going on with my computer, please help ASAP.

What does a scan with your antivirus show? What antivirus do you have
installed (name and version, please)? Have you done any scanning for
non-viral malware? You should do this as a first troubleshooting step.
There are detailed malware removal steps on my website here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Post back with the above-requested information, including the results of
your scans.

Malke

 

[Guest]

Thank you Malke. I will keep the information you gave me just in case I
didn't get the problem settled. I believe it ended up being a corrupt file in
IE that caused my problem though and I had to repair IE. I wish it had been
something as easy as clearing out my cookies and temp files though, but I had
already tried that because I do it on a regular basis. I also ran a virus
scan(McAfee security center....all updated) and found nothing at all there.
Hopefully I have taken care of the problem though. Thanks again.

 

[Malke]

Thank you Malke. I will keep the information you gave me just in case
I didn't get the problem settled. I believe it ended up being a
corrupt file in IE that caused my problem though and I had to repair
IE. I wish it had been something as easy as clearing out my cookies
and temp files though, but I had already tried that because I do it on
a regular basis. I also ran a virus scan(McAfee security center....all
updated) and found nothing at all there. Hopefully I have taken care
of the problem though. Thanks again.

I'm glad you got it sorted. Thanks for taking the time to let me know.

Stay safe ;-)

Malke