Intermittent Memory Read Errors on Closure

J

Jeanne Hedge

I've been getting the following intermittent error messages from
IEXPLORE.EXE.


IEXPLORE.EXE Application Error
The instruction at "0x1001d10e" referenced memory at "0x00000004". The
memory could not be "read".


The only option presented by this pop-up window is to click an OK
button. When I do that the pop-up closes, then I immediately get a
2nd pop-up message:


IEXPLORE.EXE Application Error
The instruction at "0x77f57bd2" referenced memory at "0x02180010". The
memory could not be "read".


Again, the only option presented is to click an OK button. When I do
that both the pop-up and IE close.


This problem first appeared about a month ago (mid-October). It is
intermittent, the only commonality I can find is that when it happens
it happens when I close IE. I can't find any other common
circumstances, such as websites visited, etc.

I can (and have) immediately re-opened IE after getting it closed
after one of these "error events". It always works fine and I've never
gotten the error messages on closure of this "2nd run".

I have gotten the error messages when closing after having several IE
windows open at once, AND I've had several IE windows open at once and
NOT gotten the error messages on closure. I have also gotten the
error messages when closing after having only 1 IE window open, AND
I've had one IE window open and not gotten the error messages on
closure.


I am running Internet Explorer 6.0.2800.1106.xpsp2_gdr.040517-1325
(128 bit) on Windows XP Pro, SP-1 (SP-2 has never been installed).
Both are up-to-date with the patches and updates Windows Update says
it's supposed to have. Virus and spy/tracking "scumware" scans have
not identified anything (and the programs that run these scans are
up-to-date too). I'm not getting any BSODs. My paging file size is set
to the System Managed option.

I note that the IE version contains "sp2", but XP is not running SP2,
and wonder if it's related. I did install several updates via Windows
Update in mid-October (pre-problem) and also wonder if they could be
related: KB842773, KB841873, KB840215, KB839645, KB834707

This is more irritating than anything else, but I'd like to see it
resolved.





Regards,

Jeanne Hedge
 
F

Frank Saunders, MS-MVP IE/OE

Jeanne Hedge said:
I've been getting the following intermittent error messages from
IEXPLORE.EXE.

IEXPLORE.EXE Application Error
The instruction at "0x1001d10e" referenced memory at "0x00000004". The
memory could not be "read".

The only option presented by this pop-up window is to click an OK
button. When I do that the pop-up closes, then I immediately get a
2nd pop-up message:

IEXPLORE.EXE Application Error
The instruction at "0x77f57bd2" referenced memory at "0x02180010". The
memory could not be "read".

Again, the only option presented is to click an OK button. When I do
that both the pop-up and IE close.

This problem first appeared about a month ago (mid-October). It is
intermittent, the only commonality I can find is that when it happens
it happens when I close IE. I can't find any other common
circumstances, such as websites visited, etc.

I can (and have) immediately re-opened IE after getting it closed
after one of these "error events". It always works fine and I've never
gotten the error messages on closure of this "2nd run".

I have gotten the error messages when closing after having several IE
windows open at once, AND I've had several IE windows open at once and
NOT gotten the error messages on closure. I have also gotten the
error messages when closing after having only 1 IE window open, AND
I've had one IE window open and not gotten the error messages on
closure.

I am running Internet Explorer 6.0.2800.1106.xpsp2_gdr.040517-1325
(128 bit) on Windows XP Pro, SP-1 (SP-2 has never been installed).
Both are up-to-date with the patches and updates Windows Update says
it's supposed to have. Virus and spy/tracking "scumware" scans have
not identified anything (and the programs that run these scans are
up-to-date too). I'm not getting any BSODs. My paging file size is set
to the System Managed option.

I note that the IE version contains "sp2", but XP is not running SP2,
and wonder if it's related. I did install several updates via Windows
Update in mid-October (pre-problem) and also wonder if they could be
related: KB842773, KB841873, KB840215, KB839645, KB834707

This is more irritating than anything else, but I'd like to see it
resolved.

Regards,

Jeanne Hedge
Click to expand...

First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 

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