Intellimouse Explorer liftetime warranty

[ejcorbin]

I purchased an Intellimouse Explorer, which has a
lifetime warranty, but cannot find any number or address
to execute the warranty.
The mouse behaves erractically and is now un-usable. If
you turn it over, or move it randomly, sometimes it works
sometimes not. You can move the cord going into the
mouse with the same effect.
I have read that the optical mouse does have problems,
but I thought the lifetime warranty would cover any such
problems.

 

[Shenan Stanley]

I purchased an Intellimouse Explorer, which has a
lifetime warranty, but cannot find any number or address
to execute the warranty.
The mouse behaves erractically and is now un-usable. If
you turn it over, or move it randomly, sometimes it works
sometimes not. You can move the cord going into the
mouse with the same effect.
I have read that the optical mouse does have problems,
but I thought the lifetime warranty would cover any such
problems.

Microsoft Hardware Warranty Information (Retail Packages)
http://support.microsoft.com/default.aspx?scid=kb;en-us;173715

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=kb;[LN];326246

Microsoft Mice and Keyboards - Replacement Parts
http://www.microsoft.com/hardware/mouseandkeyboard/support/parts.mspx

Call MS Parts and Replacement at 1-800-360-7561
Have your mouse and receipt on hand when you call.

 

[Guest]

Hi

How can you bought a lifetime warranty mouse
Usually the MS product have a warranty for 3 years only

Pete


----- ejcorbin wrote: ----

I purchased an Intellimouse Explorer, which has a
lifetime warranty, but cannot find any number or address
to execute the warranty
The mouse behaves erractically and is now un-usable. If
you turn it over, or move it randomly, sometimes it works
sometimes not. You can move the cord going into the
mouse with the same effect
I have read that the optical mouse does have problems,
but I thought the lifetime warranty would cover any such
problems