Installing Driver

[Peter]

I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new hardware'
in the ControlPanel, it finds its own, which is an old one and I am unable
to install the newer version.

Help!

Thank you

JB

 

[MowGreen [MVP]]

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said

when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new hardware'
in the ControlPanel, it finds its own, which is an old one and I am unable
to install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Peter]

When the Hardware Wizard pops up on the reboot it *should* present you with

3 options to install the driver. The 3rd option allows you to point to the
installation source.

That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said

when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[MowGreen [MVP]]

You can disable Plug and Play in the Services console to see if that
helps or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

When the Hardware Wizard pops up on the reboot it *should* present you with
3 options to install the driver. The 3rd option allows you to point to the
installation source.

That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said

when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:

I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[Peter]

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.

That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[MowGreen [MVP]]

Suggest you post to the Toshiba Forums with this issue since I can not
read Portugese and there is no model like yours on the US site:
http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Put the cursor over " Suporte & Downloads "
Click this ----> e-Support Forum

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Peter wrote:

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem


Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said



when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:



I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[xcal]

Sometimes the installation procedure is different.
Be shure to follow instructions of the manufacturers manual.

Carlos.

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[xcal]

Try to install your video driver on another machine

Sometimes the installation procedure is different.
Be shure to follow instructions of the manufacturers manual.

Carlos.

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Peter wrote:

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[Mick Murphy]

Have you tried updating it through device manager?
Start>Right-click My computer>Properties>Hardware>Device Manager>Right-click
on your Card>Properties>update the Driver>Browse to where you have it
--
Mick Murphy - Qld - Australia

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one and
I am unable to install the newer version.

Help!

Thank you

JB

 

[Peter]

Unfortunatelt the Toshiba forum is not very good. If you get a reply it
will be one month later.

I disabled Plug&Play in Services. The result was that I was unable to get
into Add Hardware or Device Manager, at all.

Tried again to uninstall the driver, but whatever I do when the computer
restarts the system finds its own driver without any prompting. Tried also
to install it without restarting. It tells me that the existing driver is
better than the nerw one. How can that be if the version of the new one is
more recent? (6.14.10.6334 against the new one 7.86.9 according to the
Toshiba site. Unless these references have different meanings)

Is there any way of forcing the Hardware Wizard to pop up when I restart?

Thanks

JB

Suggest you post to the Toshiba Forums with this issue since I can not
read Portugese and there is no model like yours on the US site:
http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Put the cursor over " Suporte & Downloads "
Click this ----> e-Support Forum

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that
helps or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Peter wrote:


When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem


Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said



when it restarts it tells me that it encountered new hardware and
before it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:



I am trying to install an updated videodriver. I downloaded it from
the manufacturer's web page; uninstalled the current one through the
Device Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one
and I am unable to install the newer version.

Help!

Thank you

JB

 

[Peter]

Yes, I have

I uninstall in the Device Manager and reboot. On reboot the system installs
a driver and does not prompt me with the Wizard. If I try to Update Driver
throiught the Device Manager without deleting the old one it tells me that
the old one is better and refuses to update!

JB

Have you tried updating it through device manager?
Start>Right-click My computer>Properties>Hardware>Device
Manager>Right-click
on your Card>Properties>update the Driver>Browse to where you have it
--
Mick Murphy - Qld - Australia

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB

You can disable Plug and Play in the Services console to see if that
helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to
installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Peter wrote:

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The
system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and
before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable
to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from
the
manufacturer's web page; uninstalled the current one through the
Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one
and
I am unable to install the newer version.

Help!

Thank you

JB

 

[xcal]

Try uninstalling your actual driver, then install a generic VGA driver
reboot, be shure that Windows doesnt ask you for another driver,
when all is ok, try to update, by usual methods.

hope this helps, Carlos.

Yes, I have

I uninstall in the Device Manager and reboot. On reboot the system installs
a driver and does not prompt me with the Wizard. If I try to Update Driver
throiught the Device Manager without deleting the old one it tells me that
the old one is better and refuses to update!

JB

Have you tried updating it through device manager?
Start>Right-click My computer>Properties>Hardware>Device
Manager>Right-click
on your Card>Properties>update the Driver>Browse to where you have it
--
Mick Murphy - Qld - Australia

The web page does not help very much.

Version 7.86.9

http://pt.computers.toshiba-europe....search&macId=&country=28&action=search&page=1

Thank you for your help

JB


"MowGreen [MVP]" <[email protected]> escreveu na mensagem
You can disable Plug and Play in the Services console to see if that
helps
or post a link to the download page for the driver.
Perhaps then we'll see what the manufacturer recommends as to
installing
the updated driver.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Peter wrote:

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point
to the installation source.


That's the whole point: The Hardware Wizard does not pop-up. The
system
just finds the driver (theough Plug&Play, I guess)

What shall I do?

Thanks

JB




"MowGreen [MVP]" <[email protected]> escreveu na mensagem

Were there instructions for installing said video driver on the
manufacturer's web site ?
Each manufacturer can present a differing scenario for updating the
driver. You said


when it restarts it tells me that it encountered new hardware and
before
it gives me a chance to go into the 'Add new hardware' in the
ControlPanel, it finds its own, which is an old one and I am unable
to
install the newer version.

When the Hardware Wizard pops up on the reboot it *should* present you
with 3 options to install the driver. The 3rd option allows you to
point
to the installation source.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Peter wrote:


I am trying to install an updated videodriver. I downloaded it from
the
manufacturer's web page; uninstalled the current one through the
Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new
hardware' in the ControlPanel, it finds its own, which is an old one
and
I am unable to install the newer version.

Help!

Thank you

JB

 

[Gotde T Shirt]

I am trying to install an updated videodriver. I downloaded it from the
manufacturer's web page; uninstalled the current one through the Device
Manager that asks me to restart the computer when it finishes.

Problem is that when it restarts it tells me that it encountered new
hardware and before it gives me a chance to go into the 'Add new hardware'
in the ControlPanel, it finds its own, which is an old one and I am unable
to install the newer version.

Help!

Try using Device Manager: double-click the graphics adapter, select the
Driver tab then click Update Driver...