Installing Business Contact Manager

[Guest]

We are currently using Outlook 2003 and Microsoft Small Business Server 2003.
I have successfully installed BCM on my machine as sort of a "test run" to
see if our company would benefit from it. I then went to install it on a
laptop which is also on the server and cannot get it to run. I have tried
setting up the profiles but I want to use it with a profile that is already
in use. I have uninstalled and reinstalled it a number of times, downloaded
the patches. The program appears under Add/Remove programs but it shows the
date last used as August 31, 2004 (the laptop wasn't purchased until December
2004) and I was installing it on June 30, 2005. I have checked in Microsoft
Help and looked in the disabled items and it doesn't not appear in there. I
have searched all over the Microsoft website for help and tried everything; I
went to numerous other help sites for BCM and found nothing. Is there anyway
to get this to work? Any advice/suggestions would be much appreciated.
Thank you!

 

[Guest]

Hello Nikki,

I think you are going to need more information to try and get help here.
First, what do you mean you can't get it to run. Does the install fail, if
so it should generate an error message. If so what is it. If you mean you
can't get it to run, does the install work correctly but when you start
Outlook, you don't get the BCM wizard to popup. If that's the case, do you
have the options for BCM. Is there a business tools option in outlook.

Also, on the laptop are you signing on with an account that has
administrator privileges. MSDE is required to install for this to complete
and I think you probably have to be an admin for it to install.

At anyrate, you need to be a little more specific in what isn't working.
Also, make sure you have the latest version which I think was posted on the
web 6/15/05. I had a copy back from 2003 and I was having problems as well.

 

[Guest]

I think most people know what someone means when they say a program won't
run. The program is installing, no error messages are appearing. It's not
coming up when I open Outlook, that's what I mean when I say it won't run.
There is no wizard, no business tools option on the menu, there is no sign
that I have even installed it when I open Outlook. I know what it is suppose
to do when I open Outlook since I have already put it on one machine. The
laptop has MSDE and I am an admin. Like I said it is appearing in Add/Remove
programs, when I go into the program files BCM is enabled. When I go into
help within Outlook it does not appear in the disabled section. I have
downloaded patches from Microsoft, I have tried setting up profiles like the
help section suggests. I want to be able to run BCM with a current profile.
I already had BCM work with no problem(without using any of the patches from
Microsoft or setting up additional profiles) on another machine but will not
work on the laptop.

 

[Luther]

On thing to check in the Registry,
you should have the following entry:

\\HKLM\SOFTWARE\Microsoft\Office\Outlook\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1

and the LoadBehavior should be 3.

 

[Guest]

I am having the exactly the same problem as Nikki but installing this on my
own machine. Luther said look in the registry, where is this?

 

[Guest]

Thanks for the suggestion Luther.

I was helping Nikki today with her problem and I narrowed it down a little
bit.

- Registry is fine on the laptop
- Installed permissions are fine on the laptop
- Installed with no errors on both computers
- BCM Functions on a different computer with Nikki's login
- BCM Functions on the laptop with Nikki's login
- Added of the laptop's (current problem account) user into local
administrator group (on laptop), logged in as that user and tried to run BCM.
No wizard, no menus.

My first question is if the problem account might have some Exchange
permissions that are different then Nikki's. To dispel this problem she is
going to log in with the problem account on the working BCM computer, set up
that mail account and see if it works. I figured this way we can either rule
out the laptop or the account. ... more on that later.


Any thoughts at this point as to what might prevent BCM from loading?

Thanks,
- Justin

 

[Luther]

If it works for one user and not another then...

The only thing I can suggest is that there's something wrong with the
user's Mail profile. Login in as that user. Go to control
panel|Mail|Show Profiles...

Radio button: Prompt for a profile to be used

Start Outlook and create a new profile when prompted for one. You can
skip/cancel the email info. If BCM then comes up, there was something
wrong with the other profile.

Otherwise, I'm out of ideas. Try Microsoft support.