Installing Access 2003 has created Outlook and IE errors!

[David Anderson]

Immediately after installing Access 2003 on my Windows XP PC I started to
experience a couple of errors I have never seen before. Firstly, the Start
Menu shortcut for Outlook 2007 no longer opens Outlook. Instead, it now
opens the Internet Options dialogue box for Internet Explorer! Secondly,
when I open Outlook 2007 via another method I get an Internet Explorer
Script Error dialogue box that tells me "An error has occurred in the script
on this page".

Nothing else was being changed on my PC at this time and I don't have the
slightest doubt that the Access 2003 installation was to blame. Has anyone
else experienced this behaviour? I guess the most obvious option to fix
these problems is either to reinstall Outlook 2007 or Internet Explorer 7.

David

 

[DL]

Detect/Repair from OL help menu

 

[David Anderson]

There is no Detect/Repair option in my Outlook 2007 Help menu, but there is
something called Office Diagnostics (not something I'd ever seen before). I
let it run through all its processes and during the last stage it found and
fixed a single unspecified error. All has now returned to normal.

I never knew Outlook possessed any self-repair options, so many thanks for
pointing me in the right direction.

David

 

[Tony Toews [MVP]]

There is no Detect/Repair option in my Outlook 2007 Help menu, but there is
something called Office Diagnostics (not something I'd ever seen before). I
let it run through all its processes and during the last stage it found and
fixed a single unspecified error. All has now returned to normal.

I never knew Outlook possessed any self-repair options, so many thanks for
pointing me in the right direction.

In the future I'd suggest making a copy of the Outlook files, where
ever they reside, before running any such Diagnostic utilities. They
will likely exist somewhere in C:\Documents and Settings\<user Name>

Tony
--
Tony Toews, Microsoft Access MVP
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