installation

[nowbert]

Help
I purchased a windows xp home upgrade for my windows 98
computer. I ran the pre-installation check-list and it
stated my computer was compatible, except for some software
adjustments.. Upon installation, the disk quits loading
and the error message "cannot copy g\1386\mfc42.dll to
c: etc.etc.
can anyone help---it is impossible to find support at
microsoft

 

[Sathya Narayanan]

Hi,

Issue could be due to bad or damaged CD media. Try cleaning the cd and try
again. Also, uninstall the software reported to be incompatible by the XP
upgrade advisor before running setup.

Additionally, refer the MS KB articles avialable at:

HOW TO: Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
http://support.microsoft.com/defaul...4&Product=winxp

Troubleshooting Windows XP Setup
http://www.kellys-korner-xp.com/xp_setup.htm

Windows XP Upgrade Advisor
http://support.microsoft.com/defaul...kb;en-us;307726

HOW TO: Prepare to Upgrade Windows 98 or
Windows Millennium Edition to Windows XP
http://support.microsoft.com/defaul...kb;EN-US;316639

Hope this helps

Rgds,
Sathya
Sathyavs@hotmail