installation fails when loading service.

[jtb]

Trying to install WD on a new Dell computer with XP Pro SP2. Installation
goes fine until it trys to start the WindowsDefender service, then errors out
with a message that to make sure that the user has sufficient priviliges to
run services. User has admininstrator rights, same happens when logged in as
administrator. Any ideas?

 

[Engel]

Hello JTB,

As always, you should make sure that you have got a working system restore
point before you run any test, download or install a new game, application,
or software update, you make changes to your computer.


When downloding a new appllication, or applet, or executable file, or msi
program, I always choose to SAVE them to the DESKTOP, then I make a folder
and copy the download to the new folder

When the program is fully downloaded, I then run my antivirus program
against that saved file to make sure it is virus free. (right click, then
choose scan with "antivirus program").

Once I know it is clean and safely stored, I disconnect from the internet,
turn off my antivirus program, & close all nonessential process in the task
manager.

Microsoft does recommend turning off active antispyware scanners during the
installation process for Microsoft Antispyware.

Then go to the "New Folder" folder and double click on the new application
to install it without interference.

Once it is installed, reboot your computer to start your antivirus program
and previously ended processes automatically, and then if it needs to access
the INet for activation or registration, it can do that safely.

Your firewall may say it found a new application and asks if it is OK, which
you know is fine since you just installed it.

I have never had a problem with failed installations or other program
interference using this simple stepwise process.


Also you can with Dial-a-Fix


Go ahead and download Dial-ª-Fix.
<http://wiki.djlizard.net/Dial-a-fix> (Download near bottom)

Click the green checkmark and click Go.

After it has finished, Reboot

Try Windows Update and see if you can get your updates installed.
<http://windowsupdate.microsoft.com/>

-OR-

<http://support.microsoft.com/kb/943144>
Read the article, and although the article may not apply to your machine,
follow the resolution instructiºns.
-- - ---

Let us know what hªppens.

I hope this post is helpful.
- -- ---

 

[Tom Emmelot]

Hi Engel,

Here a good alternative for Dial-a-fix:

http://www.pcstress.net/en/
Download cleanup.exe and run.
Works also with vista!

Regards >*< TOM

Engel schreef:

 

[Engel]

Hi Tom,

Thank you, but Dial-ª-Fix is been a good safety tool to use it.

I'm sure pcstress.net is the same, but there is a saying if it ain't broke
don't try to fix it.

Maybe later I'm go for a ride with your recomendation.

Take care
-=-

 

[Engel]

Hey Tom,

Forgot to say

But better to be with devil you know, than the angel you don't know.

:-D

 

[Joe Faulhaber[MSFT]]

Hi Jtb,

I can offer a wild guess that it's certificate related - the service makes
sure everything it uses is properly code signed before it will start. Is
the setup package properly code signed? Right click on
it->properties->digital signatures->details says "signature is OK".

If that's not the case, we can get a setup log and figure it out from there.

Regards,
Joe

 

[Roy L. Holladay]

Joe,
I have the very same problem. I install windows xp pro sp3 on my computer
as a fresh installation. I downloaded WD and attemptet to install. Got the
same error message. I followed the steps you suggested. I got to the
certificate and just in case installed it. WD still will not install. Same
error message.

Roy

 

[Bill Sanderson]

What other security related software is installed?

We have a post today from a user with some version of Symantec End-point
security installed who states that simply disabling that software did not
clear the error, but uninstalling it did.

 

[A Gunslinger]

Me also. Same error. Digital certificate showing OK.

 

[Bill Sanderson]

Is Symantec End-point protection installed?

Me also. Same error. Digital certificate showing OK.

 

[A Gunslinger]

Yes, it is ;^)

Is Symantec End-point protection installed?

 

[Bill Sanderson]

Well, about all I can do is say that another user posted here with the same
error, and stated that simply turning off SEP did not fix the issue, but
uninstalling it did.

I do know that when you install SEP 11 after Windows Defender is already
installed on an XP Pro machine, SEP will recommend that you let it disable
Defender--and I've chosen to do that on an office of corporate desktops that
I administer occasionally.

I can't say that I am convinced that Symantec is providing the same or
better protection, but I am definitely convinced that Symantec products can
be very nasty to remove, and that it is probably better, if your choice is
to use them, to follow their recommendations.