[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]
Hello,
When the application crashes are you given the opportunity to report the
crash to Microsoft? If so, there's valuable details in that dialog which,
if shared in this newsgroup, might help us to track down the root cause of
your problem by searching the database of similar crash reports from other
customers.
When the crash occurs and the dialog comes up for reporting the crash:
1) Click on "What data does this report contain?"
2) Note down the following information (if available)
* Application Name:
* Application Version:
* Module Name:
* Module Version:
* Offset into module:
* Function name Fragment:
6) Click "Close"
7) Click "Send Error Report
If you post the information noted in step 2 above to this newsgroup, I
might be able to verify whether or not this is already a known issue.
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at:
http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
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