Inserting a blank disk in RW drive reboots PC!

[Nigel Andrews]

I am recently finding my PC re-boots when I insert even any blank DVD in the
DVDwriter!!

I find then that the PC will keep re-booting until I eject the DVD. Then it
seems only if I push the DVD draw (with DVD) back in at a certain point in
the boot sequence will it continue to boot up to normal. Before or after
that and it will reboot again.. and again!

It doesn't happen every time I put a disc in, even if the conditions (apps
running etc.) are the same.

I don't seem to have autoplay set on this drive, so I don't know why it is
even bothering when I load a DVD.

Please can anybody help?

Thanks

Nigel

 

[Detlev Dreyer]

I am recently finding my PC re-boots when I insert even any blank DVD
in the DVDwriter!

Why don't you read the reply to your problem a couple of days ago.

Turn off the automatic restart in order to obtain an error message.
"Windows XP restarts unexpectedly or restarts when you shut down the
computer" http://support.microsoft.com/kb/320299/en-us

 

[Nigel Andrews]

d-d,

Actually my last post was 9 days ago and there was no reply to that! Are you
sure your answer applies to my problem?
Your answer seems to apply to random restarts, when mine is specifically
when I insert any disc in the RW drive.

Thanks
Nigel
P.S. I did post this first 2 days ago, but that it not showing so I resent
it.

 

[Detlev Dreyer]

d-d,

Actually my last post was 9 days ago and there was no reply to that! Are you sure your answer applies to my problem?
Your answer seems to apply to random restarts, when mine is specifically when I insert any disc in the RW drive.

Thanks
Nigel
P.S. I did post this first 2 days ago, but that it not showing so I resent it.

Well, you may want to reset the groups in your newsreader (Outlook Express). If this
doesn't help, use the free microsoft news server news://msnews.microsoft.com rather
than the "NTL Cablemodem News Service, Winchester/Hampshire".

I was replying to your message two days ago, see also
-or-
http://groups.google.com/group/micr...0805ac7d90f/ef36e19e4edaec5e#ef36e19e4edaec5e

 

[Detlev Dreyer]

Your answer seems to apply to random restarts, when mine is specifically
when I insert any disc in the RW drive.

Nope. The posted MSKB article refers to *unexpected* restarts and I would
be surprised if anybody expects a restart when inserting any disc. <bg>

 

[Nigel Andrews]

d-d,

Actually my last post was 9 days ago and there was no reply to that! Are you
sure your answer applies to my problem?
Your answer seems to apply to random restarts, when mine is specifically
when I insert any disc in the RW drive.

Thanks
Nigel
P.S. I did post this first 2 days ago, but that it not showing so I resent
it.
P.P.S. I am repeating this reply as it too has failed to appear (must be my
ISP at fault)

 

[Nigel Andrews]

d-d,

I have used the auto restart setting change and now get the 'blue screen'
whenever the PC would have rebooted because of the DVD insertion.
I have noted the error code and it is this:-
0x0000008E (0xC000005, 0x806FF94F, 0xB1E3A0F8, 0x00000000)

I will try and find reference to that error on the MS website KnowledgeBase.
Or if you can give me any pointers that would be great.

I seem to be able to repeatedly 'beat' the rebooting by inserting the disc
at a specific point in the boot sequence. If I push the draw in just as it
has checked the drives and before it would boot from the CD (though I have
changed the boot sequence). If the disk is inserted before or after that
then the PC will reboot, but not immediately, some 10 or 15 seconds later!

Nigel

 

[Detlev Dreyer]

d-d,

I have used the auto restart setting change and now get the 'blue screen'
whenever the PC would have rebooted because of the DVD insertion.
I have noted the error code and it is this:-
0x0000008E (0xC000005, 0x806FF94F, 0xB1E3A0F8, 0x00000000)

I will try and find reference to that error on the MS website KnowledgeBase.
Or if you can give me any pointers that would be great.

"0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED"
http://aumha.org/a/stop.htm (excerpt)

| These are nearly always hardware compatibility issues

CD/DVD writers are low cost items meanwhile. If I were you, I would
replace that drive in order to save time.

 

[dobey]

d-d,

I have used the auto restart setting change and now get the 'blue screen'
whenever the PC would have rebooted because of the DVD insertion.
I have noted the error code and it is this:-
0x0000008E (0xC000005, 0x806FF94F, 0xB1E3A0F8, 0x00000000)

I will try and find reference to that error on the MS website
KnowledgeBase. Or if you can give me any pointers that would be great.

I seem to be able to repeatedly 'beat' the rebooting by inserting the disc
at a specific point in the boot sequence. If I push the draw in just as it
has checked the drives and before it would boot from the CD (though I have
changed the boot sequence). If the disk is inserted before or after that
then the PC will reboot, but not immediately, some 10 or 15 seconds later!

Nigel

Haven't been following the thread, but have you tried searching for similar
occurrence with your model of writer.

Maybe this could be fixed with a DVD writer firmware update, BIOS update.
Some third party writer software that is running in the background may be
causing this.

BTW, the disk insertion is causing a BSOD, which is what reboots the PC, not
the insertion if the disk. If you look in Event Viewer the full error
message should be there.

What is the rest of the error message? Does it refer to a *.dll file.

Find out what chipset you have and check for new chipset drivers for your
board.

It could be hardware related. From a quick read of google results, you
should try some memory testing software.
http://oca.microsoft.com/en/windiag.asp or memtest.

You will need to make a boot disk and reboot from the DVD drive or floppy.

If you could test another DVD writer in the machine that would be good, as
writers are cheap to replace.

HTH.

 

[Nigel Andrews]

Thanks for the advice.

I think I would prefer to try and fix, rather than throw out a drive which
just maybe needs firmware or some compatibility sorted out.
It maybe cheap and time saving to replace, but the environment would expect
me to be more responsible!

I have the NEC firmware which is a few places on from the currently
installed version, but it needs replugging the drive to install that, so it
won't be done immediately. I can reliably get the disc in at the right point
in the boot sequence to overcome the rebooting. But it still means it boots
at least once for each disk I try to burn.

Thanks
Nigel

 

[Detlev Dreyer]

Thanks for the advice.

I think I would prefer to try and fix, rather than throw out a drive
which just maybe needs firmware or some compatibility sorted out.
It maybe cheap and time saving to replace, but the environment would
expect me to be more responsible!

That's okay, good luck.

 

[frodo]

First question: has that drive ever worked right? Can it read a CDROM
disk, and a CD Audio disk? If it has NEVER worked right since install
then it's most likely a bad drive, return it if you can. If it READS
fine, but chokes on insertion of a blank RW disk then...

Do you have "packet writting" software installed? That would have come w/
Roxio or Nero (rox: DirectCD; nero: InCD). Look in Task Manager, these
drivers install at startup time; they often have a Tray Icon too. You
probably need to remove them (prevent them from starting at boot time).
You most likely don't even use them, and they often do cause this sort of
incompatability. At least check the manufacturere's web site for the
latest update.

Another thing to check would be Device Manager for the drive in question
and check all its properties. And as sugested earlier, you may want to
update the chipset drivers for the motherboard. And the drive's firmware
may be old/buggy, check the maker's site (the dev mngr prop page should
tell you the firmware version).

Good Luck.

 

[Detlev Dreyer]

First question: has that drive ever worked right?

All of my drives work right. Note that I'm *not* the OP!

 

[Nigel Andrews]

I did say at the start (now scrolled away) that the drive has worked fine
for many months (over 18) and the occurrence of this rebooting seemed to be
isolated from any other change or update. Tho' of course I do update XP to
the MS schedule and maybe that caused this.

Thanks
Nigel