Insert Address causes error

[Roy Rutherford]

I have Office XP. When I'm in word and try to insert a
Contacts address, using the Insert Address button, I
repeatedly get an error and Word shuts down. I have
removed and re-installed the Insert Address button (from
the Customize Toolbars area). I have examined the
properties of the Contacts folder, that looks normal. I
have done repeated detect and repairs. Nothing is solving
this problem. Any help would be GREATLY appreciated.

Thank you,

 

[Graham Mayor]

When Word crashes it leaves lots of junk lying about that can cause further
problems, so get rid of that first - see
http://www.gmayor.dsl.pipex.com/what_to_do_when_word_crashes.htm
Start Word from Windows > start > run with the command Winword /a
This loads Word in a basic mode. If the problem goes away then check what
add-ins are loading and rename normal.dot to oldnormal.dot. You could even
try deleting the data key from the registry as shown at
http://www.gmayor.dsl.pipex.com/my_toolbars_are_missing.htm.
You could also try the macro from
http://www.gmayor.dsl.pipex.com/Macrobutton.htm to see if that inserts the
address for you.

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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
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