Inbox Repair Tool error

[Greg]

A member of our staff overflowed his Inbox last week. A
quick check revealed that it was slightly over the 2Gb
suggested limit. I ran the 2GB Truncate Utility, and then
ran the Inbox Repair Tool. When the repair tool gets
about halfway through Phase 6 of 8, it stops and I get the
error message "An error has occurred which caused the scan
to be stopped. No changes have been made to the scanned
file." I've gone back to the original PST file three
times now to each time cut off more and more excess with
the 2GB utility, but each time I get the same error
message with the Repair utility. The user has MS Outlook
2000 and is on an XP machine. Any ideas?

 

[Milly Staples [MVP - Outlook]]

Try truncating the .pst file to about 1.5 gigs and see if this helps. The
absolute limit is actually 1.82 gigs but I have seen corruption in files
over 1.5.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Greg asked:

| A member of our staff overflowed his Inbox last week. A
| quick check revealed that it was slightly over the 2Gb
| suggested limit. I ran the 2GB Truncate Utility, and then
| ran the Inbox Repair Tool. When the repair tool gets
| about halfway through Phase 6 of 8, it stops and I get the
| error message "An error has occurred which caused the scan
| to be stopped. No changes have been made to the scanned
| file." I've gone back to the original PST file three
| times now to each time cut off more and more excess with
| the 2GB utility, but each time I get the same error
| message with the Repair utility. The user has MS Outlook
| 2000 and is on an XP machine. Any ideas?

 

[Greg]

I truncated the original file down to 1.4 Gb and still got
the error when running scanpst. So then I truncated it
down to 1Gb -- same result. Is there any way I can
perform a forced reindexing on the reduced PST file with
something other than scanpst, since that utility doesn't
seem to be doing the job?

Thanks

-----Original Message-----
Try truncating the .pst file to about 1.5 gigs and see if

this helps. The absolute limit is actually 1.82 gigs but
I have seen corruption in files over 1.5.Greg asked:
A member of our staff overflowed his Inbox last week. A
quick check revealed that it was slightly over the 2Gb
suggested limit. I ran the 2GB Truncate Utility, and then
ran the Inbox Repair Tool. When the repair tool gets
about halfway through Phase 6 of 8, it stops and I get the
error message "An error has occurred which caused the scan
to be stopped. No changes have been made to the scanned
file." I've gone back to the original PST file three
times now to each time cut off more and more excess with
the 2GB utility, but each time I get the same error
message with the Repair utility. The user has MS Outlook
2000 and is on an XP machine. Any ideas?