Inbox is greyed out

[Guest]

Hello, one of our machines that runs Office 2003 is having a problem with the
Inbox. No other folder has this problem. The Inbox is greyed out, and we
get a message saying that the Inbox will not display.

I can log this same person onto my machine and set her email up and see the
Inbox with no problem. We have tried re-installing Office 2003 on her
machine, but it happens again.

Does anyone have an idea why this is happening?

 

[neo [mvp outlook]]

Sounds like a corrupted view. Try starting Outlook 1 time with the
/cleanviews command line switch.

 

[Guest]

How do I enter the command switch that you refer to?

 

[neo [mvp outlook]]

start > run > type: outlook.exe /cleanviews > ok button

 

[Guest]

That worked, Neo.

Thank you very much for the help.