R
Richard
Windows XP-Home Edition
Sony VAIO, desktop
Browser: MSIE Ver. 6
Several times a day (10-20), at random intervals, while doing various
tasks - file management, utility chores, etc., my computer screen becomes
blue, all the icons disappear, and whatever I'm doing shuts down, and I get
a message from MS ".....sorry, hope this is not inconvenient....". Then in
a few seconds, everything on the screen reverts to normal, and I'm able to
proceed. If I was in the middle of something, I have to start over. (CD
burner is not being used during these episodes.)
When this happens, I immediately check with the event viewer the local
system log, and usually the following three events have occurred immediately
prior to the shutdown:
The IMAPI CD-Burning COM Service service was successfully sent a start
control.
The IMAPI CD-Burning COM Service service entered the running state.
The IMAPI CD-Burning COM Service service entered the stopped state.
I have attempted to fix this by disabling the IMAPI service using
administrative tools. But this leads to almost the same shutdown events
described above, but the service logs show messages indicating that
"....DCOM has failed to start the IMAPI service, because it was
disabled....." And as above, following the shut down, the screen in a
few second reverts to normal, and I can start over whatever I was doing.
I have disabled DCOM both in the registry and in the properties area of My
Computer, as instructed in MS Knowledge Base Article 825250. But even with
DCOM disabled, I get the same shut down problems as described above,
including the message ".... DCOM unable to open IMAPI..."
I can't figure out what is trying to load IMAPI when DCOM is not enabled. I
have tried every combination of IMAPI - "Manual, Automatic, and Disabled."
Obviously, I have done the standard chores: defrag, check for trojans,
spyware, viruses, etc. Computer is clean, and everything else about the
computer works well.
Anyone out there have any suggestions?
Sony VAIO, desktop
Browser: MSIE Ver. 6
Several times a day (10-20), at random intervals, while doing various
tasks - file management, utility chores, etc., my computer screen becomes
blue, all the icons disappear, and whatever I'm doing shuts down, and I get
a message from MS ".....sorry, hope this is not inconvenient....". Then in
a few seconds, everything on the screen reverts to normal, and I'm able to
proceed. If I was in the middle of something, I have to start over. (CD
burner is not being used during these episodes.)
When this happens, I immediately check with the event viewer the local
system log, and usually the following three events have occurred immediately
prior to the shutdown:
The IMAPI CD-Burning COM Service service was successfully sent a start
control.
The IMAPI CD-Burning COM Service service entered the running state.
The IMAPI CD-Burning COM Service service entered the stopped state.
I have attempted to fix this by disabling the IMAPI service using
administrative tools. But this leads to almost the same shutdown events
described above, but the service logs show messages indicating that
"....DCOM has failed to start the IMAPI service, because it was
disabled....." And as above, following the shut down, the screen in a
few second reverts to normal, and I can start over whatever I was doing.
I have disabled DCOM both in the registry and in the properties area of My
Computer, as instructed in MS Knowledge Base Article 825250. But even with
DCOM disabled, I get the same shut down problems as described above,
including the message ".... DCOM unable to open IMAPI..."
I can't figure out what is trying to load IMAPI when DCOM is not enabled. I
have tried every combination of IMAPI - "Manual, Automatic, and Disabled."
Obviously, I have done the standard chores: defrag, check for trojans,
spyware, viruses, etc. Computer is clean, and everything else about the
computer works well.
Anyone out there have any suggestions?