Images stop downloading

[Thomas Michanek]

Hello,
I hope it's OK to ask for help in this Newsgroup, even though
I don't run IE 6. Other groups seem to be dead...

On an old PC, I run Windows NT SP6a and Internet Explorer 5.5 SP1.
(I also have a modern PC without this problem, but bear with me...)

When I have had IE running for some time (usually a few hours),
suddenly all new images refuse to download and display. All I get is
blank areas of the correct image size and the small icon indicating
an image should be there (not the red cross). The status bar says:
"(X items remaining) Downloading picture ..."
but it never succeeds to download any remaining pictures.
All images in the browser cache continue to display correctly.
Not even the About box displays any images, or any version info!
IE continues to run and doesn't lock up or anything like that.
If I close and restart IE, all is usually well, i.e. it's not a
problem with the accessed sites or my Internet connection (8 Mbit).
Sometimes I have to log out and log in again.

I have anti-virus software (F-Secure), Ad-Aware, Spyware Blaster,
and Spybot S&D running and updated. I have run complete scans of
the whole computer, nothing suspicious show up.

Could this be some known bug with IE 5.5? Any specific fix?
Updating IE to v.6, or reinstalling IE or the OS is not an option
on this old computer.

Thanks in advance for any tips!

 

[PA Bear]

1. Start here: http://support.microsoft.com/?kbid=283807

Also see http://inetexplorer.mvps.org/archive/answers.htm#jpg_gif and
http://www.fjsmjs.com/IE/redx.htm

2. Check in at Windows Update. IE6 SP1 and updates for it are considered
critical in WinNT.

3. IE5.5-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie55.browser

IE General newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security, AH-VSOP

 

[Thomas Michanek]

Thanks for answering, but the problem persists.

I've visited the pages you listed and followed the instructions that could
apply to my situation (not all did; I don't get red crosses, for instance).
Also, updating to IE6 or reinstalling the OS is not an option for me on
the old computer. (Again, I have a modern computer without this problem,
so it's not critical but annoying)

1. Start here: http://support.microsoft.com/?kbid=283807

I must admit I'm not familiar with MS support and I don't feel comfortable
registering without knowing what it leads to. Are the MS support web pages
free, or what happens when you visit them? (If you wonder, I've had some
pretty terrible experiences with MS "support" in the past...)

The problem seems to appear when IE tries to display certain JPEG images.
Perhaps they are in JPEG 2000 format, unsupported by IE 5.5?
After that, no new images are displayed at all, regardless of format.
Sometimes, when I restart IE and get back to the same site, it seems
to be the same picture that triggers the behavior.

Does this ring a bell to someone?

/Thomas

 

[Robert Aldwinckle]

Thanks for answering, but the problem persists.

I've visited the pages you listed and followed the instructions that could
apply to my situation (not all did; I don't get red crosses, for instance).

Misconfigured adscrapers can cause that symptom.
Look in the View Source to figure out if there are <img> tags
where you think that the missing images should be.
Or if there are if they are now being redirected with
a generic blank src= argument. Etc.

....

The problem seems to appear when IE tries to display certain JPEG images.
Perhaps they are in JPEG 2000 format, unsupported by IE 5.5?
After that, no new images are displayed at all, regardless of format.

Long ago (but I guess that still applies to you. <eg>)
some graphics produced by PhotoShop caused these symptoms.

http://groups-beta.google.com/group...roup:microsoft.*.ie6*&rnum=1#38a34fadf4b804f9

(Google Groups search for
photoshop (hang OR hung) group:microsoft.*.ie6*
- sorted by date to capture current thinking
)

The article I referenced KB817177 would imply that your version
of mshtml.dll would be significant. Notice that even if you do have
the latest security updates for your version of IE you may not have
any hotfixes in that module. So you can no longer go just by
the version number as hotfix articles used to suggest. What is
more important is the detailed "file version" of a module which shows
you whether you have the RTMGDR or the RTMQFE version.

Sometimes, when I restart IE and get back to the same site, it seems
to be the same picture that triggers the behavior.

Does this ring a bell to someone?

Yes. Post a link if the threads my search finds aren't enough information.
The only circumvention that I know of is to run with Show Pictures disabled
and then right-click, Show Picture only images which you know are not
this particular type of .jpeg file. I suppose you could also leave Show Pictures
enabled and disable .jpeg in general (using the registry) but AFAIK nobody
has tried doing that so far.


Why not just update your browser? IE6sp1 works fine under NT4sp6a.


HTH

Robert Aldwinckle
---

 

[Guest]

Hi there!

I have the same problem. For the last week, the pcs in yours stores start to
reporting that they can not access the intranet / internet, but only the pc
with IE 6.0.

The issue is this. For some reason, only in the last week, was the bug
"working". We have sure that two week ago all was ok. There was any change in
the pcs, so it is very strange.

We found the fix for this problem. The Resoluction was to install sp1 and
the hotfix KB817177. Now, we want to know what cause this problem, because we
have 120 stores and perharse 70% have IE 6.0 without SP1.

We have one server that have IE 6.0 and the same problem exists, so we are
thinking that the problem persist on the network.

Any ideia

 

[PA Bear]

We found the fix for this problem. The Resoluction was to install sp1 and

the hotfix KB817177. Now, we want to know what cause this problem,
because we have 120 stores and perharse 70% have IE 6.0 without SP1.

The fix would be to have the latest Cumulative Security Update for IE
installed on all the machines. It installs a version of MSHTML.DLL which
supersedes the one 817177 gives you and can be obtained at Windows Update.
While you're there, install any other critical updates offered, too.

Protect Your PC
(now takes you to a page specific to the machine you're using to access the
website)
http://www.microsoft.com/athome/security/protect/

 

[Guest]

Ok, i know that i must install the critical updates, but what i really want
to know is what was the origin of this problem, because it is very strange
that one day to another, the bug appear.

Thanks,

Sergio Cardoso

 

[Guest]

Gread news!

I had found the origin for the problem. This problem may occur if you view a
Web page that references an image that was saved from Adobe Photoshop 7.0 on
Macintosh OS 10.

 

[Thomas Michanek]

I had found the origin for the problem. This problem may occur if you view a

Web page that references an image that was saved from Adobe Photoshop 7.0 on
Macintosh OS 10.

May I ask you where you have found this information?
Also, do you have any indication that the problem also occur in IE 5.5?

/Thomas

 

[Guest]

If you open the properties of the image (Right-click->Properties), click on
the summary tab and the in the "Advanced" button.
Regarding the the version, I don't know.

Sérgio Cardoso

 

[Thomas Michanek]

If you open the properties of the image (Right-click->Properties), click on

the summary tab and the in the "Advanced" button.

I assume you're referring to some info about the creator of the image.
Unfortunately, this information is not available in IE 5.5.

But even so, how do you know that this information is what's causing
the problem? I mean, where have you found the information that the
creator of the image is the cause of the problem?
I'm not doubting you, I'm just curious.

/Thomas

 

[Guest]

if you open the page that has the patch, you will see just before the top
page link.

http://www.microsoft.com/downloads/...84-3C14-4F91-B96C-593AE7B9905C&displaylang=en

Sérgio Cardoso