IKernal.exe Application error Instr at 0x771c73a

[ATIBugged]

Not sure if this is correct forum?? But,
Loaded Catalyst software for my 9800 pro radeon card in my dell xps 3.0
running XP Home edition.

Gemstar's Guideplus Program starts fine, initializes, then I close it.

Next time I try to start the program it flashes the initial GuidePlus screen
then I get " Instruction at 0x77c73a reference memory at 0x00169960. Memory
could not be read." Then my only option is to close.

I have tried uninstalling and reinstalling, cleaning up all registries
(regedit) as well, and verified I have the latest ATI driver versions
loaded. I have also tried reloading the drivers.

I can successfully uninstall and reinstall and get the program to run the
first time. But the next time I try it always crashes as described above.

I have contacted ATI, but they can provide no resolution (say this is not
their software). I feel it is likely something getting messed up with my
operating system or some kind of bad interaction...

Any help would be very much appreciated.

Thanks,
SirLar

 

[roger]

Hi ATIBugged,

It might be that you need to increase the video memory in your BIOS.
Enter your BIOS and check how much video memory you already have, some
programs require you to allocate a certain amount of this video
memory.

Good luck

 

[SirLar]

Thanks for suggestion on checking allocation in BIOS.
Not sure how to do that... Do I do that by going to safe mode at startup?

Thanks again
SirLar

 

[SirLar]

Thanks for BIOS suggestion Roger

But I am not sure how to do this. Do I enter BIOS by going to Safe Mode at
Startup? or?

Thanks
SirLar

 

[roger]

Hi SirLar,

The method depends on the manufacturer of your BIOS, it might consist
in pressing the Del key before Windows boots up, or one of the F keys.
More info here:

How do I access my computer's setup (BIOS)
http://www.iomega.com/support/documents/2157.html

Wim's BIOS Page
http://www.wimsbios.com/

Accessing Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Explanation of BIOS
http://www.duiops.net/hardware/bios/bios.htm

When you get there, you only want to change the video memory. Be
careful, because any error might prevent your computer from booting
up.

Good luck

 

[SirLar]

Thanks again Roger..

I went to Safe mode and found my BIOS is A02 on my DEL xps 3.0 machine. I
also verified my AGP was set at 128MB, which is the same as my ATI graphics
card ( 128 ATI 9800 AIW Radeon pro). All the values seemed to be correct so
I made no changes.

Any other thoughts???

I did read that someone else was seeing my same type of error message and
they were told to modify there window settings e.g., uncheck some visual
effects, like fade to slide et al.

I have not tried that yet, but perhaps I should.

Thanks again for your help,
SirLar

 

[roger]

Hi SirLar,

Check here:

How do I access my computer's setup (BIOS)
http://www.iomega.com/support/documents/2157.html

Wim's BIOS Page
http://www.wimsbios.com/

Accessing Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm


Depending on what brand BIOS you are using there are different keys
that you press, the most common are; (Esc) (Delete), (F2)
or (F10). This key needs to be pressed when you first turn on the
computer before the OS is loaded.

If none of the above keys work, keeping pressing the (F1) key as soon
as you turn on the computer. This should create a keyboard
error, then it should report the error and give you the option to
enter the BIOS Setup.

Be careful while in the BIOS though, look for the video memory and
adjust it. If you tweak the BIOS too much it may render the computer
unbootable.

Good luck

 

[roger]

Hi SirLar,

I mentioned the video memory because I had a problem exactly like
yours, in that I installed a graphics program and it worked perfectly
the first time, but the second time it produced a BSOD. Tried
reinstalling, moving settings folders, and many other things. Finally
I went to the BIOS and allocated more video memory, and the problem
was fixed.

Now it appears you have enough video memory. You might try what you
said, going to My computer, advanced settings and disabling some
effects, and see if that improves the situation.

Other ideas: try disabling your AV while you run your program, or
using Task Manager to finish all other programs that might require
system resources.

Try swapping your memory sticks, if you use two, try only with one,
and then the other.

Good luck, hope this helps.