Hi Nina I get a ie7 troubleshooter desktop icon that could not install If I
update media player through mircosoft updates the history shows them
canceled. If I install
Media player 11 when it can't finish it directes you to the help and support
web site for media player. Here is set up info for IE7 from the ie7_main.log
file
00:00.050: Started: 2006/11/25 (Y/M/D) 21:12:14.865 (local)
00:00.110: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.170: Command line: c:\7563c02ebbf2f4a159714d7cfdf7\update\iesetup.exe
00:01.592: INFO: Acquired Package Installer Mutex
00:01.632: INFO: Operating System: Windows Workstation: 5.1.2600 (Service
Pack 2)
00:02.904: INFO: Checking version for C:\Program Files\Internet
Explorer\iexplore.exe: 6.0.2900.2180
00:02.934: INFO: C:\Program Files\Internet Explorer\iexplore.exe version:
6.0.2900.2180
00:02.994: INFO: Checking if iexplore.exe's current version is between
7.0.0.0...
00:03.044: INFO: ...and 7.1.0.0...
00:03.074: INFO: Maximum version on which to run IEAK branding is:
7.1.0.0...
00:03.094: INFO: iexplore.exe version check success. Install can proceed.
00:07.150: INFO: EULA Accepted
00:07.901: INFO: WGA Validation started
00:14.891: INFO: WGA Check Succeeded
00:16.143: INFO: Options selected:
00:16.173: INFO: [X] Download & install updates and MRT
00:16.413: INFO: |Initialize >>>
[BEGIN]------------------------------
00:16.433: INFO: |Initialize >>> SKIP[FALSE]>>Looking for skip
clauses
00:16.473: INFO: |Initialize >>> SKIP[FALSE]>>Result: RUNNING This
Phase
00:16.493: INFO: |Initialize >>> Calculating bytes needed to install.
00:16.523: INFO: |Initialize >>> 79276190 bytes needed to install.
00:16.563: INFO: |Initialize >>> Diskspace Required: 79276190,
Diskpace Available 1473495040
00:16.663: INFO: |Initialize >>>
<[END]--------------------------------
00:16.694: INFO: |Uninstall Prev. >>>
[BEGIN]------------------------------
00:16.724: INFO: |Uninstall Prev. >>> SKIP[FALSE]>>Looking for skip
clauses
00:16.754: INFO: |Uninstall Prev. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
00:16.774: INFO: |Uninstall Prev. >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetUninstallPreviousRelease()
00:16.814: INFO: |Uninstall Prev. >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
00:16.834: INFO: |Uninstall Prev. >>>
<[END]--------------------------------
00:16.864: INFO: |WU Download >>>
[BEGIN]------------------------------
00:16.894: INFO: |WU Download >>> SKIP[FALSE]>>Looking for skip
clauses
00:16.914: INFO: |WU Download >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
00:16.944: INFO: |WU Download >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !g_pApp->GetState()->GetOptShouldUpdate()
00:16.964: INFO: |WU Download >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
00:16.994: INFO: |WU Download >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
00:17.014: INFO: |WU Download >>> SKIP[FALSE]>>Result: RUNNING This
Phase
00:17.064: INFO: WindowsUpdate>>Search: Search criteria: 'IsInstalled=0
and Type='Software' and CategoryIDs contains
'CB263E3F-6C5A-4B71-88FA-1706F9549F51''
00:18.887: INFO: |WU Download >>> Looking for Internet Explorer
updates...
03:20.908: WARNING: WindowsUpdate>>EXCPT: Exceptions encountered while
searching for updates
03:20.958: INFO: WindowsUpdate>>Number of updates found: 1
03:20.979: INFO: WindowsUpdate>>UPD: Update #0
03:21.009: INFO: WindowsUpdate>>UPD:
ID='9d493962-0bb7-4541-ad81-f96263b4b201'
03:21.039: INFO: WindowsUpdate>>UPD: Title='Update for Windows XP
(KB904942)'
03:21.059: INFO: WindowsUpdate>>UPD: Description='Install this update
to resolve HTTP authentication issues in Windows-based systems that do not
appear until Microsoft Internet Explorer 7 is installed. After you install
this item, you may have to restart your computer.'
03:21.229: INFO: |WU Download >>> Updates for Internet Explorer were
found. Downloading...
05:19.028: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:20.901: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:22.904: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:24.907: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:26.970: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:28.973: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:31.036: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:33.018: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:35.532: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:36.924: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:37.445: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:37.525: INFO: |WU Download >>> Internet Explorer Updates Download
Progress: 100%
05:37.675: INFO: |WU Download >>> Internet Explorer updates were
downloaded successfully
05:37.765: INFO: |WU Download >>>
<[END]--------------------------------
05:37.825: INFO: |Inst. Pre-Upd. >>>
[BEGIN]------------------------------
05:37.925: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>>Looking for skip
clauses
05:38.006: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
05:38.086: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !g_pApp->GetState()->GetOptShouldUpdate()
05:38.126: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetResultPreIEUpdateState()!=WU_COULD_DOWNLOAD
05:38.186: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
05:38.246: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
05:38.296: INFO: |Inst. Pre-Upd. >>> SKIP[FALSE]>>Result: RUNNING This
Phase
05:38.346: INFO: Released Package Installer Mutex
05:38.446: INFO: |Inst. Pre-Upd. >>> Waiting for Pre-IE updates install
to complete...
07:38.889: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:39.260: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:41.253: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:43.256: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:45.369: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:47.362: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:49.404: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:51.317: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 00%
07:53.320: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
07:55.323: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
07:57.326: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
07:59.329: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
08:01.332: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
08:03.335: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 25%
08:05.337: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 31%
08:07.400: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 58%
08:09.413: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 58%
08:11.416: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 58%
08:13.429: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 58%
08:15.352: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 85%
08:17.355: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 85%
08:19.358: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 85%
08:21.360: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 85%
08:23.363: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 85%
08:24.976: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 100%
08:25.286: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 100%
08:26.668: INFO: Acquired Package Installer Mutex
08:26.818: INFO: WindowsUpdate>>Update : HRESULT=0x00000000,
ResultCode=0x00000002, RebootRequired=TRUE
08:26.979: INFO: |Inst. Pre-Upd. >>> Pre-IE Update Install Progress: 100%
08:27.059: INFO: |Inst. Pre-Upd. >>> Pre-IE updates were installed
successfully
08:27.249: INFO: |Inst. Pre-Upd. >>>
<[END]--------------------------------
08:27.569: INFO: |Running MRT >>>
[BEGIN]------------------------------
08:28.000: INFO: |Running MRT >>> SKIP[FALSE]>>Looking for skip
clauses
08:28.401: INFO: |Running MRT >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
08:28.651: INFO: |Running MRT >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !g_pApp->GetState()->GetOptShouldUpdate()
08:28.811: INFO: |Running MRT >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
08:28.911: INFO: |Running MRT >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
08:29.192: INFO: |Running MRT >>> SKIP[FALSE]>>Result: RUNNING This
Phase
08:33.738: INFO: Checking version for C:\WINDOWS\system32\mrt.exe:
1.22.1632.0
08:33.908: INFO: |Running MRT >>> MRT newer version detected.
08:34.039: INFO: |Running MRT >>> Running MRT with following command
line: 'mrt.exe /Q /I'
08:34.099: INFO: |Running MRT >>> Waiting for Malicious Software
Removal Tool execution to complete...
08:34.249: INFO: Process 3740 created for 'mrt.exe /Q /I', starting in
path 'C:\WINDOWS\system32'
10:02.115: INFO: Process 'mrt.exe /Q /I' exited with exit code 0
10:02.165: INFO: |Running MRT >>> Malicious Software Removal Tool
execution completed successfully, exitresult=0x00000000, exitcode=0x00000000
10:02.195: INFO: |Running MRT >>>
<[END]--------------------------------
10:02.225: INFO: |Inst. Pre-Progs. >>>
[BEGIN]------------------------------
10:02.256: INFO: |Inst. Pre-Progs. >>> SKIP[FALSE]>>Looking for skip
clauses
10:02.306: INFO: |Inst. Pre-Progs. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
10:02.336: INFO: |Inst. Pre-Progs. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
10:02.376: INFO: |Inst. Pre-Progs. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
10:02.406: INFO: |Inst. Pre-Progs. >>> SKIP[FALSE]>>Result: RUNNING This
Phase
10:02.916: INFO: Released Package Installer Mutex
10:02.967: INFO: |Inst. Pre-Progs. >>> Waiting for xmllitesetup.exe
execution to complete...
10:03.077: INFO: Process 3888 created for 'xmllitesetup.exe /quiet
/norestart /er /log:C:\WINDOWS', starting in path
'c:\7563c02ebbf2f4a159714d7cfdf7\update'
12:06.724: INFO: Process 'xmllitesetup.exe /quiet /norestart /er
/log:C:\WINDOWS' exited with exit code 0
12:06.805: INFO: Acquired Package Installer Mutex
12:06.965: INFO: |Inst. Pre-Progs. >>> xmllitesetup.exe installation
completed successfully, exitresult=0x00000000, exitcode=0x00000000
12:07.776: INFO: Released Package Installer Mutex
12:07.886: INFO: |Inst. Pre-Progs. >>> Waiting for nlsdl.exe execution to
complete...
12:08.026: INFO: Process 2576 created for 'nlsdl.exe /quiet /norestart
/er /log:C:\WINDOWS', starting in path
'c:\7563c02ebbf2f4a159714d7cfdf7\update'
12:34.044: INFO: Process 'nlsdl.exe /quiet /norestart /er
/log:C:\WINDOWS' exited with exit code 61453
12:34.074: INFO: Acquired Package Installer Mutex
12:34.104: ERROR: |Inst. Pre-Progs. >>> nlsdl.exe installation completed
with errors, exitresult=0x00000000, exitcode=0x0000f00d
12:34.484: INFO: Released Package Installer Mutex
12:34.534: INFO: |Inst. Pre-Progs. >>> Waiting for idndl.exe execution to
complete...
12:34.605: INFO: Acquired Package Installer Mutex
12:34.665: INFO: Process 3228 created for 'idndl.exe /quiet /norestart
/er /log:C:\WINDOWS', starting in path
'c:\7563c02ebbf2f4a159714d7cfdf7\update'
12:34.705: INFO: |Inst. Pre-Progs. >>>
<[END]--------------------------------
12:34.745: WARNING: Not terminating still-running process: 'idndl.exe /quiet
/norestart /er /log:C:\WINDOWS'
12:34.765: INFO: |IEAK Before >>>
[BEGIN]------------------------------
12:34.805: INFO: |IEAK Before >>> SKIP[FALSE]>>Looking for skip
clauses
12:34.855: INFO: |IEAK Before >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:34.885: INFO: |IEAK Before >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:34.915: INFO: |IEAK Before >>> SKIP[TRUE ]>> Adding [TRUE ]
Condition: g_pApp->GetState()->GetOptIEAKMode()!=IEAK_PACKAGE
12:34.945: INFO: |IEAK Before >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:34.965: INFO: |IEAK Before >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:34.995: INFO: |IEAK Before >>>
<[END]--------------------------------
12:35.025: INFO: |Inst. IE >>>
[BEGIN]------------------------------
12:35.075: INFO: |Inst. IE >>> SKIP[FALSE]>>Looking for skip
clauses
12:35.105: INFO: |Inst. IE >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:35.135: INFO: |Inst. IE >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:35.165: INFO: |Inst. IE >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
12:35.195: INFO: |Inst. IE >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:35.215: INFO: |Inst. IE >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:35.246: INFO: |Inst. IE >>>
<[END]--------------------------------
12:35.276: INFO: |IEAK After IE >>>
[BEGIN]------------------------------
12:35.316: INFO: |IEAK After IE >>> SKIP[FALSE]>>Looking for skip
clauses
12:35.336: INFO: |IEAK After IE >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:35.366: INFO: |IEAK After IE >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:35.396: INFO: |IEAK After IE >>> SKIP[TRUE ]>> Adding [TRUE ]
Condition: g_pApp->GetState()->GetOptIEAKMode()!=IEAK_PACKAGE
12:35.426: INFO: |IEAK After IE >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:35.456: INFO: |IEAK After IE >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:35.496: INFO: |IEAK After IE >>>
<[END]--------------------------------
12:35.536: INFO: |Inst. Post-Upd. >>>
[BEGIN]------------------------------
12:35.566: INFO: |Inst. Post-Upd. >>> SKIP[FALSE]>>Looking for skip
clauses
12:35.596: INFO: |Inst. Post-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:35.626: INFO: |Inst. Post-Upd. >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !g_pApp->GetState()->GetOptShouldUpdate()
12:35.656: INFO: |Inst. Post-Upd. >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:35.686: INFO: |Inst. Post-Upd. >>> SKIP[TRUE ]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallIE()
12:35.706: INFO: |Inst. Post-Upd. >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetResultPostIEUpdateState()!=WU_COULD_DOWNLOAD
12:35.736: INFO: |Inst. Post-Upd. >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_BRANDING
12:35.766: INFO: |Inst. Post-Upd. >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:35.796: INFO: |Inst. Post-Upd. >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:35.826: INFO: |Inst. Post-Upd. >>>
<[END]--------------------------------
12:35.876: INFO: |IEAK After IEUPD >>>
[BEGIN]------------------------------
12:35.926: INFO: |IEAK After IEUPD >>> SKIP[FALSE]>>Looking for skip
clauses
12:36.007: INFO: |IEAK After IEUPD >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:36.177: INFO: |IEAK After IEUPD >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:36.367: INFO: |IEAK After IEUPD >>> SKIP[TRUE ]>> Adding [TRUE ]
Condition: g_pApp->GetState()->GetOptIEAKMode()!=IEAK_PACKAGE
12:36.467: INFO: |IEAK After IEUPD >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:36.648: INFO: |IEAK After IEUPD >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:36.778: INFO: |IEAK After IEUPD >>>
<[END]--------------------------------
12:36.888: INFO: |IEAK Finalize >>>
[BEGIN]------------------------------
12:36.998: INFO: |IEAK Finalize >>> SKIP[FALSE]>>Looking for skip
clauses
12:37.098: INFO: |IEAK Finalize >>> SKIP[FALSE]>> Adding [FALSE]
Condition: !_psdStateData->GetIsInitSuccessful()
12:37.158: INFO: |IEAK Finalize >>> SKIP[FALSE]>> Adding [TRUE ]
Condition: !g_pApp->GetState()->GetResultCouldInstallPreIEProg()
12:37.238: INFO: |IEAK Finalize >>> SKIP[TRUE ]>> Adding [TRUE ]
Condition: g_pApp->GetState()->GetOptIEAKMode()==IEAK_NONE
12:37.339: INFO: |IEAK Finalize >>> SKIP[TRUE ]>> Adding [FALSE]
Condition: g_pApp->GetState()->GetUninstallPreviousRelease()
12:37.409: INFO: |IEAK Finalize >>> SKIP[TRUE ]>>Result: SKIPPING This
Phase
12:37.449: INFO: |IEAK Finalize >>>
<[END]--------------------------------
12:37.529: INFO: |Finalize >>>
[BEGIN]------------------------------
12:37.589: INFO: |Finalize >>> SKIP[FALSE]>>Looking for skip
clauses
12:37.649: INFO: |Finalize >>> SKIP[FALSE]>>Result: RUNNING This
Phase
12:37.709: INFO: |Finalize >>>
<[END]--------------------------------
12:54.994: INFO: REBOOT: required.
12:55.024: INFO: REBOOT: User selected to reboot now.
12:55.064: INFO: Installer return value: hr=0x00000000
12:55.525: INFO: Setup exit code: 0x00000000.
12:55.635: INFO: Installer Process exit code: 0x0000f00d.
12:55.675: INFO: Rebooting computer...
I hope this helps!
Thanks,
Bruce
