J
JJ
I am seeking suggestions on auditing "Vulnerability Demographics
Analysis Browser Applications" that claim NOT to keep log files?
----- Original Message ---------- ----- ----- -----
To: (e-mail address removed)
Cc: (e-mail address removed),[email protected]
Subject: RE: [C1081430][ALB11][NOT] Solution Bank - Question
Date: Thu, 30 Oct 2003 11:09:37 -0500
Re:
"I am sorry, but housecall does not keep logs. I am sorry"
---- Felix Cabugao -- Trend Micro, Inc. Consumer Support team
TO Felix Cabugao @ Trend Micro, TWIMC :
The trendmicro.com system currently assesses demographics of virus
outbreaks by region. The Housecall application posts relevant
information to a central database in order to accomplish that task,
thus the previous statement about keeping logs, is NOT altogether
accurate.
A local packet sniffer has detected that private information gathered
from my computer, is being uploaded by the scanning process. How do
you suggest that I capture and audit that data for security policy
compliance purposes?
----- Original Message ---------- ----- ----- -----
Subject: RE: [C1081430][ALB11][NOT] Solution Bank - Question
Date: Thu, 30 Oct 2003 16:44:47 +0800
Return-Path: <[email protected]>
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Oct 2003 16:44:48 +0800
Thread-Index: AcOee6OkYRAv3ir1QVqvAN490WfuxwARmMhQ
X-Originalarrivaltime: 30 Oct 2003 08:44:48.0008 (UTC)
FILETIME=[133C7880:01C39EC2]
Dear J D,
Thank you for trusting us with your issue . In order to keep our
records up to date, it is very important that you reply to this email.
I hope you understand
I am sorry, but housecall does not keep logs. I am sorry
Please let me know if your concerns have been fully addressed. An
immediate response is greatly appreciated. Do not hesitate to let us
know if you have further inquiries. Other means of reaching our office
are indicated below.
Regards,
Trend Micro, Inc.
Felix Cabugao
Consumer Support team
NOTE: In order for us to have a history of our correspondence, please
do not delete the subject and the contents of this email.
=========================================================
[URL / website] <<http://www.trendmicro.com/>> [E-mail]
(e-mail address removed)
[Knowledge Base] <<http://solutionbank.antivirus.com/solutions>>
[Contact us] <<http://www.trendmicro.com/support/contact_us.htm>>
[Corporate Products] 1-888-608-1009 (from 5am to 5pm PST)
[Retail Products] 1-800-864-6027 (from 5am to 5pm PST)
=========================================================
If you have any comments regarding our technical support, please
email: (e-mail address removed)
For any comments regarding Trend Micro and its antivirus products,
write to: (e-mail address removed)
----- Original Message ---------- ----- ----- -----
From: "J D" <[email protected]>
Date: Tue, 28 Oct 2003 16:47:03 -0500
To: (e-mail address removed)
Subject: Housecall - hcScan.html
ISSUE:
The hcScan.html created by Housecall shows the suspicious files it was
unable to examine, but NOT content of the final report generated by
the scan that lists the infected file path and virus name.
QUESTION:
How do I record the malicious file entries displayed in the scanning
window for further analysis, other than typing the report manually or
saving bitmapped screen captures?
NOTE:
The view the link properties feature, using right mouse click in IE is
DISabled in version 5.70.0 ENG:6.640-1001 P:661, so I can NOT save or
examine the shortcut.
If a temp file contains the window results, I can't find it and I
would prefer NOT sending the details of each vulnerability found on my
system, in clear text, overseas via the internet, using the URL
associated with each pattern that Trend's Housecall has correlated to
my files with my IP address, for obvious reasons.
Analysis Browser Applications" that claim NOT to keep log files?
----- Original Message ---------- ----- ----- -----
To: (e-mail address removed)
Cc: (e-mail address removed),[email protected]
Subject: RE: [C1081430][ALB11][NOT] Solution Bank - Question
Date: Thu, 30 Oct 2003 11:09:37 -0500
Re:
"I am sorry, but housecall does not keep logs. I am sorry"
---- Felix Cabugao -- Trend Micro, Inc. Consumer Support team
TO Felix Cabugao @ Trend Micro, TWIMC :
The trendmicro.com system currently assesses demographics of virus
outbreaks by region. The Housecall application posts relevant
information to a central database in order to accomplish that task,
thus the previous statement about keeping logs, is NOT altogether
accurate.
A local packet sniffer has detected that private information gathered
from my computer, is being uploaded by the scanning process. How do
you suggest that I capture and audit that data for security policy
compliance purposes?
----- Original Message ---------- ----- ----- -----
Subject: RE: [C1081430][ALB11][NOT] Solution Bank - Question
Date: Thu, 30 Oct 2003 16:44:47 +0800
Return-Path: <[email protected]>
Received: from PHEXMAIL01.ph.trendnet.org ([202.138.161.10]) by
phbh01.ph.trendnet.org with Microsoft SMTPSVC(5.0.2195.5329);Thu, 30
Oct 2003 16:44:48 +0800
Thread-Index: AcOee6OkYRAv3ir1QVqvAN490WfuxwARmMhQ
X-Originalarrivaltime: 30 Oct 2003 08:44:48.0008 (UTC)
FILETIME=[133C7880:01C39EC2]
Dear J D,
Thank you for trusting us with your issue . In order to keep our
records up to date, it is very important that you reply to this email.
I hope you understand
I am sorry, but housecall does not keep logs. I am sorry
Please let me know if your concerns have been fully addressed. An
immediate response is greatly appreciated. Do not hesitate to let us
know if you have further inquiries. Other means of reaching our office
are indicated below.
Regards,
Trend Micro, Inc.
Felix Cabugao
Consumer Support team
NOTE: In order for us to have a history of our correspondence, please
do not delete the subject and the contents of this email.
=========================================================
[URL / website] <<http://www.trendmicro.com/>> [E-mail]
(e-mail address removed)
[Knowledge Base] <<http://solutionbank.antivirus.com/solutions>>
[Contact us] <<http://www.trendmicro.com/support/contact_us.htm>>
[Corporate Products] 1-888-608-1009 (from 5am to 5pm PST)
[Retail Products] 1-800-864-6027 (from 5am to 5pm PST)
=========================================================
If you have any comments regarding our technical support, please
email: (e-mail address removed)
For any comments regarding Trend Micro and its antivirus products,
write to: (e-mail address removed)
----- Original Message ---------- ----- ----- -----
From: "J D" <[email protected]>
Date: Tue, 28 Oct 2003 16:47:03 -0500
To: (e-mail address removed)
Subject: Housecall - hcScan.html
ISSUE:
The hcScan.html created by Housecall shows the suspicious files it was
unable to examine, but NOT content of the final report generated by
the scan that lists the infected file path and virus name.
QUESTION:
How do I record the malicious file entries displayed in the scanning
window for further analysis, other than typing the report manually or
saving bitmapped screen captures?
NOTE:
The view the link properties feature, using right mouse click in IE is
DISabled in version 5.70.0 ENG:6.640-1001 P:661, so I can NOT save or
examine the shortcut.
If a temp file contains the window results, I can't find it and I
would prefer NOT sending the details of each vulnerability found on my
system, in clear text, overseas via the internet, using the URL
associated with each pattern that Trend's Housecall has correlated to
my files with my IP address, for obvious reasons.