2008 Trend Micro Internet Security is NOT is compatible with WindowsVista SP1 and Windows XP SP3


L

larryinaz

2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I have deleted all of the old 2007 and new 2008 Trend Micro Internet
Security virus software from my computer, because of the multiple
alert messages, that I was having with their new 2008 upgraded
software.

If the Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft, why are they still selling this non-working
software to the public?

Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version.

I was receiving these error messages: Trend Micro Internet Security
Message: Your Unauthorized Change Prevention Service has shut down.
Try restarting Trend Micro Internet Security to restore Your
Unauthorized Change Prevention Service. If the problem persists,
please restart your computer. If you continue to receive this warning,
please contact Technical Support.

I keep getting this "Alert" message: "Alert Message: Trend Micro
Internet Security. Unable to recognize the software configuration.
Restart your computer to restore the missing information. If the
problem persists, please contact technical support."

I have been working on their error alert messages and replies, since
12/24/07. After eight or more emails back and forth....and multiple
number of lines of their instructions, that's it!! I do not want to
screw up my computer, I do not want more messages, screen shots,
replies, deletes, uninstalls and then reinstalling any more files...in
my computer, hard drive or registry. I asked Trend Micro, that I want
a refund ($40.45) for this subscription.

They replied:
I am sorry to inform you, but we can no longer refund the Trend Micro
program that you have purchased from us. Refund application should be
requested within 30 days from the date of purchase. Refunds after 30
days are given in a case to case basis. This is after the all attempts
to fix the issue failed and the case has been forwarded to the Level 2
support.

Please provide us with the following so that we can forward this to
the Level 2 support

In order for us to have a detailed picture of the problem, please
include in your reply, screen shot(s) of the message(s)/
notification(s).
[email protected]#$%^&
----------------------------------------------------------------------------------------------------------------
Product: Trend Micro Internet Security - 2008, Trend Micro Internet
Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
Operating System: Windows XP - SP2, Windows Vista
Published:12/20/07 1:38 PM

Solution:
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.

The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.

A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.

The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.

To prevent this message from appearing, follow the steps indicated
below:
a.Check the program version of the Trend Micro program installed on
your computer.
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c.If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.
source:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
--------------------------------------------------------------------------------------------------------------------
 
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C

Carey Frisch [MVP]

FYI, neither SP1 for Vista or SP3 for Windows XP has been released in final code.
Both Service Packs are still under development and are "beta" code.

Please use this forum for all issues related to Windows Vista SP1 beta:
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&SiteID=17

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

:

2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I have deleted all of the old 2007 and new 2008 Trend Micro Internet
Security virus software from my computer, because of the multiple
alert messages, that I was having with their new 2008 upgraded
software.

If the Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft, why are they still selling this non-working
software to the public?

Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version.

I was receiving these error messages: Trend Micro Internet Security
Message: Your Unauthorized Change Prevention Service has shut down.
Try restarting Trend Micro Internet Security to restore Your
Unauthorized Change Prevention Service. If the problem persists,
please restart your computer. If you continue to receive this warning,
please contact Technical Support.

I keep getting this "Alert" message: "Alert Message: Trend Micro
Internet Security. Unable to recognize the software configuration.
Restart your computer to restore the missing information. If the
problem persists, please contact technical support."

I have been working on their error alert messages and replies, since
12/24/07. After eight or more emails back and forth....and multiple
number of lines of their instructions, that's it!! I do not want to
screw up my computer, I do not want more messages, screen shots,
replies, deletes, uninstalls and then reinstalling any more files...in
my computer, hard drive or registry. I asked Trend Micro, that I want
a refund ($40.45) for this subscription.

They replied:
I am sorry to inform you, but we can no longer refund the Trend Micro
program that you have purchased from us. Refund application should be
requested within 30 days from the date of purchase. Refunds after 30
days are given in a case to case basis. This is after the all attempts
to fix the issue failed and the case has been forwarded to the Level 2
support.

Please provide us with the following so that we can forward this to
the Level 2 support

In order for us to have a detailed picture of the problem, please
include in your reply, screen shot(s) of the message(s)/
notification(s).
[email protected]#$%^&
----------------------------------------------------------------------------------------------------------------
Product: Trend Micro Internet Security - 2008, Trend Micro Internet
Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
Operating System: Windows XP - SP2, Windows Vista
Published:12/20/07 1:38 PM

Solution:
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.

The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.

A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.

The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.

To prevent this message from appearing, follow the steps indicated
below:
a.Check the program version of the Trend Micro program installed on
your computer.
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c.If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.
source:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
--------------------------------------------------------------------------------------------------------------------
 
R

RA

larryinaz said:
2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I'm not sure why you would expect it to be compatible with Vista SP1 and
Windows XP SP3 since they haven't been released for general use.
 
C

Carey Frisch [MVP]

Also, you will have to uninstall the beta Service Packs you currently
have installed in order to install the final or RTM (Released-To-Manufacturing)
Service Packs. The RTM Service Packs should be available within 45 days or so.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

:

"Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version."
 
A

AlexB

My policy is not to use any 3-rd party anti-malware except Spybot S&D.
Windows Vista offers sufficient protection against malicious software
writers some of them I am sure watch this forum very carefully.

Download Microsoft Windows Baseline Security Analyzer. It is Beta 2.1 for
Vista and I think it is safe to download. Run it.

<http://www.microsoft.com/downloads/...AF-9DBE-4DCE-889E-ECF997EB18E9&displaylang=en>

It will give you all your vulnerabilities, especially in your firewall
settings. You should read the report and if it suggests any changes, you
should consider them.
Your Windows firewall setting will be analyzed.

Download Microsoft® Windows® Malicious Software Removal Tool (KB890830). It
will want to run upon install. Choose the FULL scan although it may give you
a threatening message that it might take a few hours. It will scan your
entire computer in about half an hour or less if you do not have a lot of
stuff in it.

<http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>

Some reassuring information: Malicious Software Removal Tool
<http://www.microsoft.com/security/malwareremove/default.mspx>
The Microsoft Windows Malicious Software Removal Tool helps remove specific,
prevalent malicious software from computers that are running Windows Vista,
Windows Server 2003, Windows XP, or Windows 2000
http://support.microsoft.com/?kbid=890830

You can also go to Protection Center (Microsoft)
<http://onecare.live.com/site/en-US/center/howsafe.htm?s_cid=mscom_msrt>
and click "Protection Scan." There will be a dropdown menu and a button:
"Launch Full Scan or Vista." You can do it if you wish.

Download and install Spybot Search & Destroy, a marvelous piece of software
which is free for individuals but corporations pay fees. You may be asked
for donations but it is up to you. It is very up to date and every week you
will have to download new updates, sometimes even more often. You should
check for updates every time you run it. It will give you all su*kers
leached into your registry and ask you if you wanted to remove them. Many of
them have masqueraded themselves under MS Windows names like
Windows.something. Do not hesitate to kill them all. You can trust SB S&D.

http://www.spybot.info/en/index.html

It also allows you to IMMUNIZE your system. It means that when you go to a
website and they try to download some kind of a Trojan to you SB S&D will
either kill it silently, or ask you if you want to do it or will kill it and
give you a notice. It is better to let it kill them all in silence.

Listen to Mark Russinovich's (MS) webcast: Advanced Malware Cleaning

<http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=359>
 
J

Jake

AlexB said:
My policy is not to use any 3-rd party anti-malware except Spybot S&D.
Windows Vista offers sufficient protection against malicious software
writers some of them I am sure watch this forum very carefully.

Download Microsoft Windows Baseline Security Analyzer. It is Beta 2.1 for
Vista and I think it is safe to download. Run it.

<http://www.microsoft.com/downloads/...AF-9DBE-4DCE-889E-ECF997EB18E9&displaylang=en>

It will give you all your vulnerabilities, especially in your firewall
settings. You should read the report and if it suggests any changes, you
should consider them.
Your Windows firewall setting will be analyzed.

Download Microsoft® Windows® Malicious Software Removal Tool (KB890830).
It will want to run upon install. Choose the FULL scan although it may
give you a threatening message that it might take a few hours. It will
scan your entire computer in about half an hour or less if you do not have
a lot of stuff in it.

<http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>

Some reassuring information: Malicious Software Removal Tool
<http://www.microsoft.com/security/malwareremove/default.mspx>
The Microsoft Windows Malicious Software Removal Tool helps remove
specific, prevalent malicious software from computers that are running
Windows Vista, Windows Server 2003, Windows XP, or Windows 2000
http://support.microsoft.com/?kbid=890830

You can also go to Protection Center (Microsoft)
<http://onecare.live.com/site/en-US/center/howsafe.htm?s_cid=mscom_msrt>
and click "Protection Scan." There will be a dropdown menu and a button:
"Launch Full Scan or Vista." You can do it if you wish.

Download and install Spybot Search & Destroy, a marvelous piece of
software which is free for individuals but corporations pay fees. You may
be asked for donations but it is up to you. It is very up to date and
every week you will have to download new updates, sometimes even more
often. You should check for updates every time you run it. It will give
you all su*kers leached into your registry and ask you if you wanted to
remove them. Many of them have masqueraded themselves under MS Windows
names like Windows.something. Do not hesitate to kill them all. You can
trust SB S&D.

http://www.spybot.info/en/index.html

It also allows you to IMMUNIZE your system. It means that when you go to a
website and they try to download some kind of a Trojan to you SB S&D will
either kill it silently, or ask you if you want to do it or will kill it
and give you a notice. It is better to let it kill them all in silence.

Listen to Mark Russinovich's (MS) webcast: Advanced Malware Cleaning

<http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=359>

Your an idiot. Does anyone actually listen to your drivel?
I hope not.
 
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K

key.boarder

AlexB said:
Now it is Jake. Here he goes. Another ghost.

It is so interesting that nearly everyone has the same opinion of you. You
don't even have any troll friends to take your side. All the other trolls
have friends. Everyone here thinks you are an ignorant putz.
 
A

AlexB

What is the meaning of your alias: key boarder?

Are you a boarder at a group home named "key?" Or you are trying to board a
ship going to the keys while living in South Dakota? Never mind you hardly
may be expected to know where the keys are.

You are a moralistic puzzle to me, not to mention you are full of sh*t.

What else shall I say? Not much. Your head has been hardly noticeable in
this cesspool. Now it popped up. I will keep an eye on you provided the
smell won't drive me away.
 
K

key.boarder

AlexB said:
What is the meaning of your alias: key boarder?

Are you a boarder at a group home named "key?" Or you are trying to board
a ship going to the keys while living in South Dakota? Never mind you
hardly may be expected to know where the keys are.

You are a moralistic puzzle to me, not to mention you are full of sh*t.

What else shall I say? Not much. Your head has been hardly noticeable in
this cesspool. Now it popped up. I will keep an eye on you provided the
smell won't drive me away.

Sorry, I don't live in South Dakota, you ignorant putz. You make no sense
whatsoever. Your online dictionary is failing to provide you with enough
information for you to construct a proper putdown.
 
F

Feldspar

Hey Larry,

I'm getting that same error: "Unrecognized software configuration, reboot".
but I haven't kowingly downloaded SP1 on my Vista machine. Trend Micro was
working fine 'til about a week or two ago when it just suddenly stopped with
this error when I try and open main console. When I right-click Computer -
Properties, it says Vista Home Premium but doesn't say SP1 so I'm guessing I
haven't got that bit yet. I've been through the loop with Trend Micro,
uninstalling through various methods before I could actually reinstall, only
to find that I'm now faced with the same error.

I'm wondering if it's another update that's caused this and not SP1, or SP1
includes a smaller update that many of us have had anyway.

I'm finally through to Trend Micro tech chat, so I'll keep you posted with
what I find.

Good luck!
 
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F

Feldspar

Following on from my last post, I looked in my installed updates bit in
control panel and interestingly I did get two updates (must have been
automatic) on 09/01/2008 - that's 9th January in US. They were both security
updates and I can't say for sure whether I checked Trend Micro was working
after that or not. I usually do a scan every week but you know how it is. All
I know is that about a week or two ago, Trend Micro stopped working.
Coincidence? Don't know.

The two updates were:

KB941644
KB943411

I might try and uninstall just these two and then try again.

Wish me luck!
 
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L

Lynne S.

Have the same situation, With no SP1 installed...Have jumped through the same
hoops!! Uninstalled & reinstalled half a dozen times-NO LUCK.

Waiting for another reply from Trend Micro. If anyone can find the solution,
please advise.. Thank you!!
 

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