IE6, OE6: Have to re-boot to regain internet access

[Fred]

Anyone have an idea of what might cause this problem and how
to solve it?

I've been using Win98SE and OE6 and IE6 with Verizon DSL for
about a year with hardly any problems until last couple of
weeks. Am using ZoneAlarm 5.0 for this whole time with no
troubles, and have about 300MB of hard drive space, which is
more than I used to have when it was working fine.

These days, after using for 1/2 hour or so, internet access
freezes - it acts like it the line is disconnected. I have
tried closing and starting the programs again - which
sometimes works. But most of the time I have to shut down
and reboot to regain access, and even that doesn't work all
of the time.

In talking with Verizon, they go through some PING exercizes
and then have me run one of their utility programs,
"winipcfg" which releases and then renews the ethernet
adapter. I don't know what any of these procedures do, but
does not restore internet access.

About out of guesses. All suggestions and ideas are very
much welcome!

Thanks in advance.

Fred

 

[Frank Saunders, MS-MVP, IE/OE]

Anyone have an idea of what might cause this problem and how
to solve it?

I've been using Win98SE and OE6 and IE6 with Verizon DSL for
about a year with hardly any problems until last couple of
weeks. Am using ZoneAlarm 5.0 for this whole time with no
troubles, and have about 300MB of hard drive space, which is
more than I used to have when it was working fine.

These days, after using for 1/2 hour or so, internet access
freezes - it acts like it the line is disconnected. I have
tried closing and starting the programs again - which
sometimes works. But most of the time I have to shut down
and reboot to regain access, and even that doesn't work all
of the time.

In talking with Verizon, they go through some PING exercizes
and then have me run one of their utility programs,
"winipcfg" which releases and then renews the ethernet
adapter. I don't know what any of these procedures do, but
does not restore internet access.

About out of guesses. All suggestions and ideas are very
much welcome!

Thanks in advance.

Fred

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stack and you may
not be able to connect to the Internet. Before you try to remove spyware,
download a copy of LSP-Fix - a free program to repair damaged Winsock 2
stacks (all Windows versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Spyware and Parasites
http://mvps.org/winhelp2002/unwanted.htm
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/