IE Windows Update Page Freezes

[Guest]

I have an odd problem: I cannot seem to access the windows update page from
my computer. I can access every other page on the internet without a problem,
but when I try to connect to the windows update page, it just freezes. The
problem arose a week ago when it was downloading an update automatically.
When I went to shut it off it said it was finishing downloading the update
and would turn off automatically. I went to bed but it was still doing the
same thing in the morning and again later that day. Also, the computer won't
automatically shut off anymore - it just hangs with the "Windows is Shutting
Down" screen up.

Any ideas?

Jeff

 

[Galen]

In Jeff Hoffman <Jeff (e-mail address removed)> had this to say:

My reply is at the bottom of your sent message:

I have an odd problem: I cannot seem to access the windows update
page from my computer. I can access every other page on the internet
without a problem, but when I try to connect to the windows update
page, it just freezes. The problem arose a week ago when it was
downloading an update automatically. When I went to shut it off it
said it was finishing downloading the update and would turn off
automatically. I went to bed but it was still doing the same thing in
the morning and again later that day. Also, the computer won't
automatically shut off anymore - it just hangs with the "Windows is
Shutting Down" screen up.

Any ideas?

Jeff

It might be a little late now but you could try it and see... Check to see
if you have a restore point back to the day before this started. If you do
then restore to that point.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

 

[PA Bear]

Windows version?

 

[Guest]

The restore point is way in the past and I've had done quite a bit of stuff
to my computer since than. I wish I would've done that a week ago. I am
running Windows XP Professional SP2.

 

[PA Bear]

Open Windows Update.log (located in C:\Windows) and scroll down to recent
dates. Note any Errors listed (e.g., Error 0x80070002) and post them in
your next reply here.

 

[Guest]

I believe this is the line from the update that fateful night:

WUCheckForUpdatesAtShutdown failed, hr=8024A000

This is what has been repeated since:

2005-06-20 11:49:03-0700 964 99c Service Main starts
2005-06-20 11:49:03-0700 964 99c Using BatchFlushAge = 5808.
2005-06-20 11:49:03-0700 964 99c Using SamplingValue = 104.
2005-06-20 11:49:03-0700 964 99c Successfully loaded event namespace
dictionary.
2005-06-20 11:49:03-0700 964 99c Successfully loaded client event namespace
descriptor.
2005-06-20 11:49:03-0700 964 99c Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
2005-06-20 11:49:04-0700 964 99c Successfully initialized NT event logger.
2005-06-20 11:49:04-0700 964 99c Successfully initialized event uploader 0.
2005-06-20 11:49:04-0700 964 99c Successfully initialized event uploader 1.
2005-06-20 11:49:04-0700 964 99c WU client with version 5.4.3790.2182
successfully initialized
2005-06-20 11:49:04-0700 964 99c Service status is now SERVICE_RUNNING
2005-06-20 11:49:17-0700 964 3c8 Service received connect notification
2005-06-20 11:49:49-0700 964 99c start delayed initialization of WU client
2005-06-20 11:49:49-0700 4000 fa4 Trying to make out of proc datastore active
2005-06-20 11:49:51-0700 4000 fa4 Out of proc datastore is now active
2005-06-20 11:49:51-0700 964 99c WU client successfully loaded ongoing
download call {58EEA9DA-2267-42C2-B5E2-3DC7B118841C} from datastore
2005-06-20 11:49:51-0700 964 99c WU client succeeded to load 1 persisted
Download Calls
2005-06-20 11:49:51-0700 964 99c Client Call Recorder finished delayed
initialization
2005-06-20 12:17:07-0700 1416 5e8 WUCheckForUpdatesAtShutdown failed,
hr=8024A000
2005-06-20 12:17:15-0700 964 3c8 Service received logoff notification

It basically repeats that over and over since that time. Thanks for your help!

Jeff

 

[Jon Kennedy]

Jeff - that is not a common error (after a lot of research, and I'm no WU
expert. There is a MS Support newsgroup where the real WU experts hang that
may be able to help you better than an IE newsgroup can:

news://msnews.microsoft.com/microsoft.public.windowsupdate - NNTP/newsreader

http://support.microsoft.com/newsgr...&dg=microsoft.public.windowsupdate&sloc=en-us -
Web

Here are some articles with troubleshooting steps you can take:
"Software update incomplete" error message when you visit the
Windows Update Web site
http://support.microsoft.com/?­kbid=319585

You cannot install some updates or programs
http://support.microsoft.com/?­kbid=822798


Windows Update Is Not Installed
http://support.microsoft.com/?­kbid=811269

If no joy, go here - http://support.microsoft.com/wupd - and click on the
link in the "Need more help?..." that most closely matches your issue to
submit this problem directly to MS WU Support.

 

[HrJones]

What happens if You go to Control Panel and click Automatic Updates. My XP freezes even then. And I had the same with SP1 already.

Or have You already found the cure?