IE Not working--suspect some kind of browser hijack

[Brent White]

I suspect this may be some kind of browser hijack. My boss has a
computer that he uses for internet at home. When he goes to a website
(doesn't matter which when this problem happens), sometimes he'll see a
Command Line window open up and close quickly, and the page will refuse
to load. I suspect his browser may be hijacked, because when it
happens, IE won't work, Norton Security won't work, nothing.

We scanned using Norton, AVG, Ewido, Spybot, Windows Live Onecare and
Ad-aware, but nothing comes up.

Rebooting SOMETIMES helps.

 

[Rock]

I suspect this may be some kind of browser hijack. My boss has a
computer that he uses for internet at home. When he goes to a website
(doesn't matter which when this problem happens), sometimes he'll see a
Command Line window open up and close quickly, and the page will refuse
to load. I suspect his browser may be hijacked, because when it
happens, IE won't work, Norton Security won't work, nothing.

We scanned using Norton, AVG, Ewido, Spybot, Windows Live Onecare and
Ad-aware, but nothing comes up.

Rebooting SOMETIMES helps.

Have you done the scans in safe mode. Also there are other nasties which
these tools don't find. Here is a link for checking for malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

[PA Bear]

It would be best if Boss works on resolving the problems himself.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.