IE not connected / connected

[Guest]

Windows 2000 Pro with SP4. DSL cable connection. (The personal PC at the
home of one of the directors!).
It was working fine until he rearranged his home office. Connections all
seem okay but he lost his IE connection and the 'help desk' ended up saying
it was a Windows issue.
I did an IPCONFIG/RELEASE & RENEW and can now ping web sites. Outlook email
is fine. Anti-virus updates are fine. However IE will not connect and comes
up with page connection error messages. Now, if I go to Control Panel and
the default link to Windows 2000 support page, it connects and I can
subsequently navigate away to other web pages. Drag the link (as shown on
Control Panel) to the desktop, click on it and it won't work!
Any ideas, please?
Thank you

 

[Robert Aldwinckle]

Windows 2000 Pro with SP4. DSL cable connection. (The personal PC at the
home of one of the directors!).
It was working fine until he rearranged his home office. Connections all
seem okay but he lost his IE connection and the 'help desk' ended up saying
it was a Windows issue.
I did an IPCONFIG/RELEASE & RENEW and can now ping web sites. Outlook email
is fine. Anti-virus updates are fine. However IE will not connect and comes
up with page connection error messages. Now, if I go to Control Panel and
the default link to Windows 2000 support page, it connects and I can
subsequently navigate away to other web pages. Drag the link (as shown on
Control Panel) to the desktop, click on it and it won't work!
Any ideas, please?
Thank you

Looks like a misconfigured third-party firewall is blocking iexplore.exe

(ref. KB942818, ignore the title, the concept applies to any program
which needs to initiate an Internet connection outbound.)


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[Guest]

Thank you for your swift response.
I understand, but if the firewall is blocking IE, why can I still connect
via the Control Panel link but not directly or when I drag the CP link to the
dekstop.

 

[Frank Saunders, MS-MVP IE]

Windows 2000 Pro with SP4. DSL cable connection. (The personal PC at the
home of one of the directors!).
It was working fine until he rearranged his home office. Connections all
seem okay but he lost his IE connection and the 'help desk' ended up
saying
it was a Windows issue.
I did an IPCONFIG/RELEASE & RENEW and can now ping web sites. Outlook
email
is fine. Anti-virus updates are fine. However IE will not connect and
comes
up with page connection error messages. Now, if I go to Control Panel and
the default link to Windows 2000 support page, it connects and I can
subsequently navigate away to other web pages. Drag the link (as shown on
Control Panel) to the desktop, click on it and it won't work!
Any ideas, please?
Thank you

Is the message actually "Webpage cannot be displayed"?
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed"
http://support.microsoft.com/kb/942818

 

[Robert Aldwinckle]

Thank you for your swift response.
I understand, but if the firewall is blocking IE, why can I still connect
via the Control Panel link but not directly or when I drag the CP link to the
dekstop.

The CP icon is not a link. It is the execution of

control inetcpl.cpl

Is that what you are putting on the Desktop?
Use Right-click Properties on the Desktop icon
to see exactly what is happening.

In any case sometimes explorer.exe makes the connection instead
of iexplore.exe. If that was happening in the hypothesised case
the firewall would not block that connection because explorer.exe
would not have been updated.

Use some diagnostics tools to get more details on what exactly is
happening. Fiddler could show you whether requests are going out
and which process is making them. Also, because Fiddler would be
makiing the final (proxy) request through the firewall program it might
work or give you a clearer message about why it wasn't working.
Otherwise Task Manager could at least show you if iexplore.exe
is involved with whatever it is that you are doing via the Control Panel.
However, Process Monitor would provide a more complete picture
of that.


Good luck

Robert
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