IE Error Message, Browser won't open

[Tired and Want to Go to Bed]

I keep on getting the error
Internet Explorer has encountered a problem and needs to
close, sorry for the inconvenience.

6.0.266.0
syshx.dll
000143ce

Can anyone help me at all with this, I hate to have to
reinstall everything!!!

 

[Mike Burgess]

Tired,
"syshx.dll" seems to be unknown .......
Right-click and select: Properties | Version
Who does the file belong to? Where is it located?
--
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid

 

[Guest]

I cannot right-click the file, I am running Windows XP, I can't find that file anywhere. I have no idea who or where the file is located. I also couldnot find "appcompat.txt" File. Where do I go from Here?

 

[Guest]

I Found this info in my computer, but this was all. I did a search for syshx.dll and it came up with nothing

Date:2/25/2004 (M/D/Y) Time:22:49:3
Command line:/S:"C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe"
Checking for previous version of Internet Explorer
Registry entry Software\Microsoft\Windows\CurrentVersion\App Paths\iexplore.exe foun
AppPath entry :C:\Program Files\Internet Explorer\iexplore.exe
File Version :C:\Program Files\Internet Explorer\iexplore.exe: Version:6.0.2600.
Default install path:C:\Program Files\Internet Explorer
Platform NT5 X8
Checking for IE4 version
File Version :C:\WINNT\System32\SHELL32.DLL: Version:6.0.2600.
Installed component :{89820200-ECBD-11cf-8B85-00AA005B4383}: Version:6.0.2800.110
Setup Version :6.0.2800.110
Installed Version :6.0.2800.110
Language check. Installed IE :0x0409: Setup :0x0409
Language check. Shell32.dll:0x0409: Setup:0x0409
Download State :3
Last time ran Install
Found iesetup.ini with valid Signature. Assume Local (CD) install
ValidateBrowserModeInINI :C:\WINNT\Windows Update Setup Files\iesetup.ini
INI entry for Shell Integration :0
Setup lang :0409: Download dir lang :0409
Checking :W2K
iesetup.ini had version :6.0.2800.1106: for platform :W2K:
Found previous download at C:\WINNT\Windows Update Setup Files
On Welcome/Eula page
On Initialize page
Date:2/25/2004 (M/D/Y) Time:22:49:4
Version of ActiveX files
File Version :C:\WINNT\System32\wininet.dll: Version:4.70.0.121
File Version :C:\WINNT\System32\urlmon.dll: Version:4.70.0.121
File Version :C:\WINNT\System32\shdocvw.dll: Version:6.0.2800.110
File Version :C:\WINNT\System32\shlwapi.dll: Version:6.0.2800.110
Version of trust files
File Version :C:\WINNT\System32\Wintrust.dll: Version:5.131.2600.
File Version :C:\WINNT\System32\digsig.dll: Version:0.0.0.
Run setup command. File:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Section:AXControl.Register
RunSetupCommand returned :0
TranslateInfString. Section:Options: Value:CIFNAME
SetLocalCif :C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\iesetup.cif
InitSetup took :3562:
Sleep for :438:
Already installed :BASEIE40_W2K
Already installed :IEEX
Already installed :BRANDING.CAB
Already installed :MailNews_W2K
Newer version available :mediaplayer_W2K
Already installed :MSVBScript_W2K
Already installed :IEReadme
IE-Lite: Remove for comp :mediaplayer_W2K: modes :0
On Setup Option page
Date:2/25/2004 (M/D/Y) Time:22:49:4
Setup Options :4:
AskTrustQuestion from reg:0
AskTrustQuestion :fff
Added Microsoft as trusted provider
Write MS trust key
Write MS trust key 0
Write MS trust key 1
Write MS trust key 2
Write MS trust key 3
Write MS trust key 4
Write MS trust key 5
Write MS trust key 6
Write MS trust key 7
Write MS trust key 8
Write MS trust key 9
Write MS trust key 10
Write MS trust key 11
Write NT5.1 trust key
Check for broken trust
MyExecuteCab called: Inf:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Sectionrovider.Whistler: Flags:20: Return:0
CheckTrustEx on :C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe: returned :
CheckTrustEx on :C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe: returned :
CheckTrustEx on :C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe: returned :
On customize page
SetInstallOption returned 0
SetInstallDrive returned 0
Install dir :C:\Program Files\Internet Explorer:
No_Integrated_Shel
Queue components for the install engine
QueueComponents took :0:
Setup mode selected :1
On setup install dir page
Install Engine - download directory set to C:\WINNT\Windows Update Setup File
On prepare setup page
Date:2/25/2004 (M/D/Y) Time:22:49:4
Run setup command. File:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Section:Job.Default
RunSetupCommand returned :0
Checkin :C:\WINNT\Windows Update Setup Files\iesetup.ini:, Section :Options:, Name :ConfirmFileList:, Value:
Checking if all files are downloaded for the selected mode.
PrepareSetup took :11297:
On diskspace check page.
CheckFreeSpace called
Sizes for install and download:
Install: 0, Install(Windows): 1849, Download: 0
Req sizes for drives
Install: 0, Windows: 4754, Download: 0
Diskspace check. KBReqWinDir:4754: KBAvailWinDir:26023116: KBReqInstallDir:0: KBAvailInstallDir:0: KBReqDownloadDir:0: KBAvailDownloadDir:0
Diskspace check. KBReqWinDir:16754: KBAvailWinDir:26023116: KBReqInstallDir:0: KBAvailInstallDir:0: KBReqDownloadDir:0: KBAvailDownloadDir:0
Diskspace took :0:
On Install Location Page
Date:2/25/2004 (M/D/Y) Time:22:50:0
On progress page.
CheckTrustEx on :C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe: returned :0
CheckTrustEx on :C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\ZMK3J9W1\ie6setup[1].exe: returned :0
About to download/install user selected components.
Date:2/25/2004 (M/D/Y) Time:22:50:0
List of components in the queue:
Do not install :BASEIE40_W2K:
Do not install :IEEX:
Do not install :BRANDING.CAB:
Do not install :MailNews_W2K:
Install :mediaplayer_W2K:
Do not install :MSVBScript_W2K:
Do not install :IEReadme:
Do not install :IEAK6CAB:
Do not install :IEAK6OPT:
Do not install :IEAK6EXE:
End of List of components in the queue.
:C:\WINNT\Windows Update Setup Files: is not a remote drive, assume local drive. :3
Deleting link C:\Documents and Settings\Owner\Desktop\Resume Windows Update Installation.lnk.
Create link C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Startup\Resume Windows Update Installation.lnk to package C:\WINNT\Windows Update Setup Files\ie6setup.exe.
Install state set to 1.
Download state set to 3.
Checkin :C:\WINNT\Windows Update Setup Files\iesetup.ini:, Section :Options:, Name :ConfirmFileList:, Value::
Start Install
Date:2/25/2004 (M/D/Y) Time:22:50:1
Run setup command. File:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: SectioneruserCleanup:
RunSetupCommand returned :0:
Install Engine - Starting install phase
Checking for missing files

OnStartInstall:
Download: 0 KB
Install 1849 KB
Start : Date:2/25/2004 (M/D/Y) Time:22:50:1
OnStartComponent:
ID: mediaplayer_W2K
Download: 0 KB
Install 1849 KB
CheckTrust: C:\WINNT\msdownld.tmp\AS062657.tmp\MPLAY2U.CAB, Result: 0 (OK)
File extraction: C:\WINNT\msdownld.tmp\AS062657.tmp\MPLAY2U.CAB, Result: 0 (OK)
Launching exe: command: "C:\WINNT\msdownld.tmp\AS062657.tmp\setup_wm.exe" /Q /R:N
SpaceUsed: Windows drive: 1776 InstallDrive: 0
Timing rates: Download: 0, Install 249851
OnStopComponent:
ID: mediaplayer_W2K
HRESULT: 0 (OK)
Phase: 8
Status: 0
Stop : Date:2/25/2004 (M/D/Y) Time:22:50:9

OnStopInstall:
HRESULT: 0 (OK)
Status: 0
Date:2/25/2004 (M/D/Y) Time:22:50:9
InstallJob return hr:0: Status:0
Install state set to 3.
Deleting link C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Startup\Resume Windows Update Installation.lnk.
Could not open URLList registry key. No URLs copied to JIT branch.
On Reboot partial page.
On Finish page.
Run setup command. File:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Section:IE4Setup.Success:
RunSetupCommand returned :0:
Run setup command. File:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Section:CopyCIF:
RunSetupCommand returned :0:
MyExecuteCab called: Inf:C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\IESetup.inf: Sectionrovider.Whistler: Flags:40: Return:0:
Date:2/25/2004 (M/D/Y) Time:22:50:16
End of Logging.

 

[Mike Burgess]

Tired,

"I did a search for syshx.dll and it came up with nothing"

To allow yourself to view all file types,
open Windows Explorer Folder Options - View [tab]:

Scroll down to the Hidden Files and Folders section
Select: "Show hidden files and folders"
Uncheck: "Hide file extensions for known file types"
Uncheck: " Hide protected operating system files"
Ok the Prompt, click Apply, Ok

I Found this info in my computer, but this was all. I did a search for

syshx.dll and it came up with nothing:<snip>

 

[Guest]

I Found the File!!

It is located in : C:\Documents and Settings\Owner\Application Data\sysh

Hopefully this might help, Please Let me know

 

[Mike Burgess]

Tired,
You're welcome .... glad to see you have things resolved.
_____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid

 

[Don Varnau]

Hi,
This might be a parasite problem.
Work through the solutions (CWShredder, Ad-aware, Spybot) at
http://mvps.org/winhelp2002/unwanted.htm Also note the security tips on that
page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

If not caused by malware, consider disabling (for diagnostic purposes)
legitimate programs running in the background which might be interacting
with IE- security, antivirus, ad-blockers, toolbars & other add-ons, etc.
You may have to uninstall then reinstall, or not reinstall, a program. I ran
across one report that Yahoo Companion was the culprit.

Some users have had this problem with MSN Messenger. This article may help
(even if you don't use MSN Messenger.)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q317277

Hope this helps,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

Hello, my friend is having the same problem on his computer. When the

error message appears and I click on the link to see the error report, the
following file is mentioned in the report:
c:\DOCUME~1\Mike\LOCALS~1\Temp\WER4.tmp.dir00\appcompat.txt I am unable to
locate this file by either using search or by following the file path, even
when I "show hidden files." When I search for it the file does not exist.
Also, every time I try to open IE and the error occurs, the filename in the
report changes and again I an unable to locate it. Sometimes it is WER4,
sometimes WER6, etc. I have tried to use System Restore but I get a message
saying the computer is unable to restore to that point. I have tried 7 or
more different restore points, all on different days.

 

[Robert Aldwinckle]

....

Hello, my friend is having the same problem on his computer.

If you are going to reply in threads which are over two months old
PLEASE include some of the original discussion.

The OP was complaining of a crash in syshx.dll
Is that your case too?

Mike Burgess told him that it was not a standard module
so the the reasonable thing to do would be to find out what application
it was associated with and remove or repair it.

<
http://groups.google.com/groups?dq=...1e9b01c3fc31%2486881c50%[email protected]%3E >

When the error message appears and I click on the link to see the error > report, the following file is mentioned in the report:
c:\DOCUME~1\Mike\LOCALS~1\Temp\WER4.tmp.dir00\appcompat.txt
I am unable to locate this file by either using search or by following the
file path, even when I "show hidden files." When I search for it the file
does not exist. Also, every time I try to open IE and the error occurs,
the filename in the report changes and again I an unable to locate it.
Sometimes it is WER4, sometimes WER6, etc.

The Error Reporting Tool seems to make inaccessible temporary
files and then delete them after they are sent. Next time try doing
your search *before* clicking on Send or after clicking on Send while
Work Offline is set, etc.

BTW I hope you are aware that you will not find that path literally.
It is an 8.3 equivalent representation of the full pathname.
If the file really existed, even if it was marked hidden, you would be able
to open it in Notepad just by copying and pasting that full file name into
Notepad's open file dialog.

However, that is not immediately the most useful diagnostic.
Unless the Error Signature is exactly as the OP gave you should
report your own. (Click on the <click here> link and capture the
Error Signature by dragging your mouse over the text and pressing
Ctrl-c.)


HTH

Robert Aldwinckle
---

 

[Guest]

IE would not open. As soon as I started it the error message would appear saying it has encountered a problem and needs to close. IE is working now after I followed the suggestions at this link: http://mvps.org/winhelp2002/unwanted.htm I ran Adaware and Spybot and will continue with HijackThis when I get a chance. (I can't find my original post where Don Varneau suggested that my problem was caused by Spyware, etc.) But thank you for the tip: "The Error Reporting Tool seems to make inaccessible temporary files and then delete them after they are sent. " I am very greatful and relieved now that IE is working again. I am also very glad to have more knowledge about Spyware and tools to deal with it. Thank you again

----- Robert Aldwinckle wrote: ----

...

Hello, my friend is having the same problem on his computer

If you are going to reply in threads which are over two months ol
PLEASE include some of the original discussion

The OP was complaining of a crash in syshx.dl
Is that your case too

Mike Burgess told him that it was not a standard modul
so the the reasonable thing to do would be to find out what applicatio
it was associated with and remove or repair it

<
http://groups.google.com/groups?dq=...1e9b01c3fc31%2486881c50%[email protected]%3E >> When the error message appears and I click on the link to see the error > report, the following file is mentioned in the report

c:\DOCUME~1\Mike\LOCALS~1\Temp\WER4.tmp.dir00\appcompat.tx
I am unable to locate this file by either using search or by following th
file path, even when I "show hidden files." When I search for it the fil
does not exist. Also, every time I try to open IE and the error occurs
the filename in the report changes and again I an unable to locate it
Sometimes it is WER4, sometimes WER6, etc

The Error Reporting Tool seems to make inaccessible temporar
files and then delete them after they are sent. Next time try doin
your search *before* clicking on Send or after clicking on Send whil
Work Offline is set, etc

BTW I hope you are aware that you will not find that path literally
It is an 8.3 equivalent representation of the full pathname
If the file really existed, even if it was marked hidden, you would be abl
to open it in Notepad just by copying and pasting that full file name int
Notepad's open file dialog

However, that is not immediately the most useful diagnostic
Unless the Error Signature is exactly as the OP gave you shoul
report your own. (Click on the <click here> link and capture th
Error Signature by dragging your mouse over the text and pressin
Ctrl-c.


HT

Robert Aldwinckl
--