IE crashed with ntdll.dll

[J.]

Dear Sir/Madam.

My IE crashed with the following information:
AppName: iexplore.exe
APP ver 6.0.2800.1106
ModName: ntdll.dll
ModVer: 5.1.2600.1106
Offset: 0004E4B4

How can i solve this?

Thanks
J.F.

 

[Don Varnau]

Hi,

There's a good possibility that you have malware installed- adware, spyware,
hijackers, etc. Start
by downloading and running CWShredder, Ad-aware and Spybot. Check for
updates before running Ad-aware or Spybot.
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://inetexplorer.mvps.org/darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

If unsuccessful with those programs, you may have to post a HijackThis log
for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum.

HijackThis logs are also analyzed at these (and other) forums:
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/

Hope this helps,
Don
[MS MVP- IE/OE]