IE and Kodak

[Jessie]

we have a Intranet that users can access tif files, In
Internet Explorer, they click on load image then they have
to choice to open or save to desktop. 99% of user can
open or save. the other 1% can save but when trying to
open it loads Kodak Imaging then get's an error Document
page cannot be found. The problem is tied to their
profile some how cause if you log into the same
workstation with a different user Imaging loads and it
works fine. If you create a new profile for the user it
works, however, about a month later ( the same user) the
problem keeps coming back. These are 2000 workstations
and all fully patched.

I've contact Kodak and they said it's a MS issue not theirs

How can I fix this issue?thanks
Jess

 

[Don Varnau]

According to this article, this was fixed in IE6 SP1. But, you might take a
look at the registry keys to see if the values are correct.
319829 - Cannot Open a Tagged Information File Format (TIFF) File in
Internet Explorer:
http://support.microsoft.com/default.aspx?scid=kb;en-us;319829

Don

 

[Robert Aldwinckle]

about a month later ( the same user) the problem keeps coming back.

These are 2000 workstations and all fully patched.

Check to see if your user has been doing an IE Repair.
You can look for Fix IE Log.txt as evidence of that.
I think that IE Repair may change associations back to defaults.
If so just find out from Kodak how to reinitialize *their* associations.
It might be something as simple as an item in an Options menu
or perhaps something more like another regsvr32 command.

If it is .tif files that you are interested in a quick way to check
on their associations (unless you like using Folder Options File Types)
would be to execute command line commands similar to:

assoc | find /i ".tif"

under XP that command finds:

.tif=TIFImage.Document
.tiff=TIFImage.Document

so then you would try entering

ftype | find /i "TIFIm"

to check the actual command associated with that file extension

My guess is that you could find a discrepancy there on problem machines.


HTH

Robert Aldwinckle