IE and Firefox Crashing

[fybar]

I have XP pro and I installed some software from GE that is used to program
motor protection relays. The software worked fine but IE, Firefox and
Adobe Acrobat Reader all fail to start. I reinstalled AAR and it works
fine but I cannot get the other two to work. Since I cannot get a browser
running I cannot get an update unless I download something like Opera and
then try to update IE from there. I did a system restore that removed the
offending app and still no joy for IE and FF. I went back to the post
installation time and none of them work. Seems like some dll's got
overwritten.

Other people with the same notebook as mine aren't having any trouble.

Now, there are no restore points left. I went back to one then back to my
post installation and cannot pick a restore point. Very odd.

What is my next step?

Thanks,

fybar

 

[Rock]

I have XP pro and I installed some software from GE that is used to program
motor protection relays. The software worked fine but IE, Firefox and
Adobe Acrobat Reader all fail to start. I reinstalled AAR and it works
fine but I cannot get the other two to work. Since I cannot get a browser
running I cannot get an update unless I download something like Opera and
then try to update IE from there. I did a system restore that removed the
offending app and still no joy for IE and FF. I went back to the post
installation time and none of them work. Seems like some dll's got
overwritten.

Other people with the same notebook as mine aren't having any trouble.

Now, there are no restore points left. I went back to one then back to my
post installation and cannot pick a restore point. Very odd.

What is my next step?

Thanks,

fybar

You might want to post to the internet explorer newsgroup.

news://msnews.microsoft.com/microsoft.public.internetexplorer.general

Or on the web at:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

You should not use system restore to uninstall an application. System
restore only monitors certain files so for many apps, there are files
associated with it that are not monitored by SR, so removing it that way
leaves residue that can cause problems. The correct way to remove an app is
through Add/Remove programs or the apps own uninstall utility, then use
system restore.

 

[fybar]

You might want to post to the internet explorer newsgroup.

news://msnews.microsoft.com/microsoft.public.internetexplorer.general

Or on the web at:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=m
icrosoft.public.internetexplorer.general

You should not use system restore to uninstall an application. System
restore only monitors certain files so for many apps, there are files
associated with it that are not monitored by SR, so removing it that
way leaves residue that can cause problems. The correct way to remove
an app is through Add/Remove programs or the apps own uninstall
utility, then use system restore.

Actually, I did uninstall it and when I still had problems I then did the
system restore. My bad for not being accurate.

Thanks for the redirect.

fyb

 

[Rock]

Actually, I did uninstall it and when I still had problems I then did the
system restore. My bad for not being accurate.

Thanks for the redirect.

fyb

Ok, good luck.