J
John
IE 6 Address bar freeze
My system is Win Me with IE 6
Everything worked fine for the last 2 years. Recently,
when I log onto the net the web homepage Address bar is
always frozen – cannot delete present address and cannot
type in anything. Also cannot type in any characters in
other "type-in" boxes. Keyboard and mouse navigation is
impossible. I can navigate to another site using
Favorites; however, the Address bar and all type-in boxes
are also frozen. The identical problem exists when I
logon to either NetZero or AOL. BTW, when I open ie
without logging on, the Address bar is as normal.
I have tried the following fixes to no avail: deleted
temp files, history and cookies, changed homepage,
repaired IE in Control Panel Add/Remove, did all fixes
listed in "Internet Explorer Freezes" section at
www.mvps.org/inetexplorer/answers3.htm#freezing, including
using AdAware, Sybot, and BHO Demon. After all that, I
checked newsgroups posts for ie freeze and learned about
hijacking. Below is a scan from "Hijack This".
I will greatly appreciate any other fix suggestions.
TIA!
John Hayward (e-mail address removed)
Logfile of HijackThis v1.95.0
Scan saved at 2:44:31 PM, on 7/2/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADSERVICE.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\HPZTSB02.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\WT\WCMDMGR.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADUSERMON.EXE
C:\PROGRAM FILES\IOMEGA\DRIVEICONS\IMGICON.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton
CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
C:\WINDOWS\SYSTEM\HPZSTATX.EXE
C:\DIAGNOSTICS\HI JACK THIS\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search
Bar=http://search.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start
Page=http://my.netzero.net/s/sp?
r=al&cf=sp&mem=jahayward&key=70e3be757f3487cb521c2fa185310e
fc&ts=3efa4599&A=140800780000689&B=1045728000000&C=10225692
00000&D=0&I=4.3.0&L=g%2319&M=920966400000&N=PLOC&O=A
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search
Bar=http://search.hpwis.com/
R1 -
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride=localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0
\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-
FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-
7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry]
C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth]
C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program
Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program
Files\Motive\motmon.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft
Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program
Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection]
C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [DJRegFix] regedit /s c:\hp\djregfix.reg
O4 - HKLM\..\Run: [HPLogiFinder]
\WINDOWS\OPTIONS\CABS\LOGITECH\HP_FINDER.EXE
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program
Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
C:\WINDOWS\SYSTEM\hpztsb02.exe
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft
Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\wcmdmgrl.exe -
launch
O4 - HKLM\..\Run: [RealTray] C:\Program
Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1
\NAVAPW32.EXE
O4 - HKLM\..\Run: [ADUserMon] C:\Program
Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program
Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program
Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV]
C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr]
C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program
Files\Common Files\Symantec Shared\Script
Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program
Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks]
C:\Program Files\Common Files\Symantec
Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ADService] C:\Program
Files\Iomega\AutoDisk\ADService.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL
deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft
Money\System\Money Express.exe"
O4 - Startup: America Online 8.0 Tray Icon.lnk =
C:\Program Files\America Online 8.0\aoltray.exe
O4 - Startup: Microsoft Office.lnk = C:\Program
Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk =
C:\Program Files\Norton SystemWorks\Norton
CleanSweep\CSINSM32.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1
\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE}
(OPUCatalog Class) -
http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CA
B?37702.641712963
My system is Win Me with IE 6
Everything worked fine for the last 2 years. Recently,
when I log onto the net the web homepage Address bar is
always frozen – cannot delete present address and cannot
type in anything. Also cannot type in any characters in
other "type-in" boxes. Keyboard and mouse navigation is
impossible. I can navigate to another site using
Favorites; however, the Address bar and all type-in boxes
are also frozen. The identical problem exists when I
logon to either NetZero or AOL. BTW, when I open ie
without logging on, the Address bar is as normal.
I have tried the following fixes to no avail: deleted
temp files, history and cookies, changed homepage,
repaired IE in Control Panel Add/Remove, did all fixes
listed in "Internet Explorer Freezes" section at
www.mvps.org/inetexplorer/answers3.htm#freezing, including
using AdAware, Sybot, and BHO Demon. After all that, I
checked newsgroups posts for ie freeze and learned about
hijacking. Below is a scan from "Hijack This".
I will greatly appreciate any other fix suggestions.
TIA!
John Hayward (e-mail address removed)
Logfile of HijackThis v1.95.0
Scan saved at 2:44:31 PM, on 7/2/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADSERVICE.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA
KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\SYSTEM\HPZTSB02.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\WT\WCMDMGR.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADUSERMON.EXE
C:\PROGRAM FILES\IOMEGA\DRIVEICONS\IMGICON.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON
CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton
CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
C:\WINDOWS\SYSTEM\HPZSTATX.EXE
C:\DIAGNOSTICS\HI JACK THIS\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search
Bar=http://search.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start
Page=http://my.netzero.net/s/sp?
r=al&cf=sp&mem=jahayward&key=70e3be757f3487cb521c2fa185310e
fc&ts=3efa4599&A=140800780000689&B=1045728000000&C=10225692
00000&D=0&I=4.3.0&L=g%2319&M=920966400000&N=PLOC&O=A
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search
Bar=http://search.hpwis.com/
R1 -
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride=localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0
\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-
FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-
7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry]
C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth]
C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program
Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program
Files\Motive\motmon.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft
Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program
Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection]
C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [DJRegFix] regedit /s c:\hp\djregfix.reg
O4 - HKLM\..\Run: [HPLogiFinder]
\WINDOWS\OPTIONS\CABS\LOGITECH\HP_FINDER.EXE
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program
Files\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
C:\WINDOWS\SYSTEM\hpztsb02.exe
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft
Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\wcmdmgrl.exe -
launch
O4 - HKLM\..\Run: [RealTray] C:\Program
Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1
\NAVAPW32.EXE
O4 - HKLM\..\Run: [ADUserMon] C:\Program
Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program
Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program
Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV]
C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr]
C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program
Files\Common Files\Symantec Shared\Script
Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program
Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks]
C:\Program Files\Common Files\Symantec
Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ADService] C:\Program
Files\Iomega\AutoDisk\ADService.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL
deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft
Money\System\Money Express.exe"
O4 - Startup: America Online 8.0 Tray Icon.lnk =
C:\Program Files\America Online 8.0\aoltray.exe
O4 - Startup: Microsoft Office.lnk = C:\Program
Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk =
C:\Program Files\Norton SystemWorks\Norton
CleanSweep\CSINSM32.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1
\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE}
(OPUCatalog Class) -
http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CA
B?37702.641712963