IDE error

[Carl Gross]

We are running W2K (SP4) and I have one machine that is
giving me the following error:

"The device, \Device\Ide\IdePort0, did not respond withing
the timeout period."

in the Event Viewer. It gave me an Event ID: 9 and a
source of atapi. The machine fails to runs some
applications slowly and won't start Outlook at all. It
also restarts for no particular reason that I can see.

What could cause this and how can I fix it?

 

[Jason Hall [MSFT]]

--------------------

From: "Carl Gross" <[email protected]>
Subject: IDE error
Date: Thu, 13 May 2004 08:14:55 -0700

We are running W2K (SP4) and I have one machine that is
giving me the following error:

"The device, \Device\Ide\IdePort0, did not respond withing
the timeout period."

in the Event Viewer. It gave me an Event ID: 9 and a
source of atapi. The machine fails to runs some
applications slowly and won't start Outlook at all. It
also restarts for no particular reason that I can see.

What could cause this and how can I fix it?

---------------------

You can't really fix it (from what I know at least). It looks like you have
a problem with the IDE device on Port0....if you are unsure you can unplug
your CD-ROM to see if it is referring to it, or to the hard disk. This
error is due to a hardware issue, if you find it's the Hard Disk, I would
get ready for a possible failure. If it's the CD-ROM drive, use it 'till
its broken : )
....The symptoms that you describe, if they are in fact related, would lead
me to think that you have a hardware issue with your disk. (in that case,
do a backup right now)

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Carl Gross]

I was afraid you'd say that. Thank you for confirming
what I was thinking.

 

[Carl Gross]

Thanks for the help. I replaced the hard drive last
Friday (5/14/04) and it worked beautifully.

HOWEVER, the machine was re-booted this morning with the
following error:

The computer has rebooted from a bugcheck. The bugcheck
was 0x0000001e (0xc0000005, 0x804624e5, 0x00000001,
0x00000000) Microsoft Windows 2000 [v15.2195]. A dump was
saved in C:\WINNT\Minidump\Mini051704-01.dmp.

Any ideas (Anyone? Anyone?)

 

[Jason Hall [MSFT]]

--------------------

From: "Carl Gross" <[email protected]>
Subject: RE: IDE error
Date: Mon, 17 May 2004 15:03:20 -0700

Thanks for the help. I replaced the hard drive last
Friday (5/14/04) and it worked beautifully.

HOWEVER, the machine was re-booted this morning with the
following error:

The computer has rebooted from a bugcheck. The bugcheck
was 0x0000001e (0xc0000005, 0x804624e5, 0x00000001,
0x00000000) Microsoft Windows 2000 [v15.2195]. A dump was
saved in C:\WINNT\Minidump\Mini051704-01.dmp.

Any ideas (Anyone? Anyone?)

-----------------------

If I had a dime for every 0x0000001e posting I saw..... ;-)

You see, 0x0000001e bugchecks are almost always caused by a third-party
driver that has a little bug (or corruption) in it. Because these errors
often appear randomly and/or infrequently, it is difficult to troubleshoot
using the most widely known methods.

Oftentimes (and yes, even I used to do this) the resolution for the
home-user is to simply "format the hard drive".
This is a STRONGLY discouraged step, because of two reasons (at least):
1) An enormous amount of time and effort is spent to rebuild the machine to
get rid of an error that is often caused by ONE driver
2) Rebuilding the machine generally results in re-installing all of the
drivers that were there before, potentially setting up the machine for
another BSOD

If you equip yourself with a LITTLE BIT of debugging knowledge, you will
save yourself many hours in the long run....and be the envy of all of your
friends.
(or, you can search through all KB articles with "0x0000001e" in them and
hope you find something that relates to your situation)

**** LINKS ****
Bugcheck Codes and Info:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/
ddtools/bcintro_3dkj.asp

Debugging Tools Download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=7c6ec49c-a8f7-4323-
b583-6a7a6aeb5e66&displaylang=en

Debugging Tools and Symbols: Getting Started
http://www.microsoft.com/whdc/devtools/debugging/debugstart.mspx

ENJOY!

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Carl Gross]

The machine generated a file system structure error and
said it was corrupt and unusable. Event ID: 55.

Shortly after that, the machine posted a new bugcheck
error: 0x00000024 with an Event ID: 1001.

I think your idea of third party drivers might be really
close to the mark. I have the driver disk that came with
the motherboard. Should I use it?

-----Original Message-----

--------------------

From: "Carl Gross" <[email protected]>
Subject: RE: IDE error
Date: Mon, 17 May 2004 15:03:20 -0700

Thanks for the help. I replaced the hard drive last
Friday (5/14/04) and it worked beautifully.

HOWEVER, the machine was re-booted this morning with the
following error:

The computer has rebooted from a bugcheck. The bugcheck
was 0x0000001e (0xc0000005, 0x804624e5, 0x00000001,
0x00000000) Microsoft Windows 2000 [v15.2195]. A dump was
saved in C:\WINNT\Minidump\Mini051704-01.dmp.

Any ideas (Anyone? Anyone?)

-----------------------

If I had a dime for every 0x0000001e posting I saw..... ;- )

You see, 0x0000001e bugchecks are almost always caused by a third-party
driver that has a little bug (or corruption) in it. Because these errors
often appear randomly and/or infrequently, it is difficult to troubleshoot
using the most widely known methods.

Oftentimes (and yes, even I used to do this) the resolution for the
home-user is to simply "format the hard drive".
This is a STRONGLY discouraged step, because of two reasons (at least):
1) An enormous amount of time and effort is spent to rebuild the machine to
get rid of an error that is often caused by ONE driver
2) Rebuilding the machine generally results in re- installing all of the
drivers that were there before, potentially setting up the machine for
another BSOD

If you equip yourself with a LITTLE BIT of debugging knowledge, you will
save yourself many hours in the long run....and be the envy of all of your
friends.
(or, you can search through all KB articles with "0x0000001e" in them and
hope you find something that relates to your situation)

**** LINKS ****
Bugcheck Codes and Info:
http://msdn.microsoft.com/library/default.asp? url=/library/en-us/ddtools/hh/
ddtools/bcintro_3dkj.asp

Debugging Tools Download:
http://www.microsoft.com/downloads/details.aspx? FamilyID=7c6ec49c-a8f7-4323-
b583-6a7a6aeb5e66&displaylang=en

Debugging Tools and Symbols: Getting Started
http://www.microsoft.com/whdc/devtools/debugging/debugstar t.mspx

ENJOY!

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

.

 

[Jason Hall [MSFT]]

--------------------

Content-Class: urn:content-classes:message
From: "Carl Gross" <[email protected]>
Sender: "Carl Gross" <[email protected]>
References: <[email protected]>

<[email protected]>

Subject: RE: IDE error
Date: Wed, 19 May 2004 11:29:15 -0700

The machine generated a file system structure error and
said it was corrupt and unusable. Event ID: 55.

Shortly after that, the machine posted a new bugcheck
error: 0x00000024 with an Event ID: 1001.

I think your idea of third party drivers might be really
close to the mark. I have the driver disk that came with
the motherboard. Should I use it?

--------------------

From
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/
ddtools/bcintro_3dkj.asp .............
*********
Bug Check 0x24: NTFS_FILE_SYSTEM
The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a
problem occurred in ntfs.sys, the driver file that allows the system to
read and write to NTFS drives.

Cause
One possible cause of this bug check is disk corruption. Corruption in the
NTFS file system or bad blocks (sectors) on the hard disk can induce this
error. Corrupted SCSI and IDE drivers can also adversely affect the
system's ability to read and write to disk, thus causing the error.

Another possible cause is depletion of nonpaged pool memory. If the
nonpaged pool memory is completely depleted, this error can stop the
system. However, during the indexing process, if the amount of available
nonpaged pool memory is very low, another kernel-mode driver requiring
nonpaged pool memory can also trigger this error.
***********

To resolve file system issues: Boot to the Recovery Console and run chkdsk
/r
To resolve file corruption issues: Run SFC /SCANNOW from the cmd line


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.